My destination rv- Riverside, CA Exposed: Aggressive upsells, PDI misses, slow service, title delays

(Serious Concern)

Multiple dealerships across the industry (including those with similar review patterns) deliver rigs with defects that a thorough inspection would have caught. Once the contract is signed and you’ve taken delivery, your leverage plummets—service departments often prioritize new deliveries over “we owe” repair lists. That’s when trips get canceled, non-usable rigs sit for weeks or months awaiting parts or approval, and owners are stuck making payments on an RV they can’t use.

• Insist on an independent inspector: Use a certified third-party—not the dealer’s in-house PDI—to catch leaks, soft floors, slide alignment issues, brake and suspension concerns, LP gas leaks, and electrical faults. Book early: Find RV inspectors near you.
• Put repairs in writing before delivery: Make the deal contingent on fixing every defect. No delivery until every item is complete and verified.
• Walk if inspection access is denied: If the dealership refuses a third-party inspection on-site, do not proceed. That is a critical warning sign.

Tip: Ask the inspector to verify all recall work is complete, all major appliances function under load, and that roof, seals, and underbelly show no hidden damage. If you’ve encountered issues at this Riverside location, tell us what your inspection found.

(Serious Concern)

Recent low-star Google reviews for this Riverside store describe aggressive sales tactics and add-on pressure. Shoppers report encountering high-margin “protection” packages (paint, fabric, undercoating), aftermarket alarms, “theft etch,” and extended warranties pitched as “required” or “strongly recommended.” In some cases at other dealerships, buyers later learned these upsells were optional and offered limited value compared to their price; be alert for similar patterns in the lowest-rated comments on this store’s Google page.

• What to do: Demand an out-the-door quote, line-item every fee and add-on, and decline everything you don’t want. Compare third-party warranty pricing outside the dealership. And visit Liz Amazing’s channel for videos showing exactly how upsells and “menu” selling can trap RV buyers.
• Verify written numbers: Compare the online listing to the in-store purchase order, ensuring no extra “market adjustments” or “prep fees” unexpectedly appear.

To validate how this is playing out at the Riverside location today, check the most recent 1–2 star reviews here: My Destination RV — Riverside Google Reviews, then sort by “Lowest rating.”

(Moderate Concern)

Industry-wide, some finance offices add interest rate markups and bundle extended service contracts or protection products into the payment. Low-star reviews for the Riverside store reference finance frustrations—including unexpected payments and warranty pitches. It’s a common profit center, so go in prepared.

• Arrive with your own pre-approval: Use a credit union or your bank to anchor a fair APR.
• Demand line-item pricing: Don’t allow “payment packing.” Decline add-ons unless you fully understand coverage, exclusions, claim caps, and cancellation terms.
• Ask for the policy booklet in advance: Read the actual service contract, not just a brochure.

(Moderate Concern)

Several low-star reviews mention dissatisfaction with trade valuations. While every dealer has to protect its margin, consumers report feeling “boxed in” after making a long drive, only to be presented with numbers far below expectations. You can minimize surprises by getting multiple written appraisals and bringing maintenance records and photos ahead of time.

• Protect yourself: Obtain offers from multiple dealers and instant-cash buyers. Print comps from RV classifieds for similar year/condition units.
• Separate the transactions: Negotiate the RV price first. Only then discuss your trade value to reduce “rubber-banding.”

If this happened at the Riverside location, describe your trade-in experience to warn other shoppers.

(Serious Concern)

Multiple low-star reviews for this store and similar independent dealerships criticize PDIs that missed obvious defects—water leaks, slide alignment issues, non-functioning appliances, and cosmetic damage. When buyers accepted delivery with an incomplete “we owe” list, some later reported long waits for parts and service slots.

• Action plan: Hire a third-party inspector and verify all fixes are completed before delivery. No exceptions. Search here to find a qualified pro: Independent RV inspectors near you.
• Checklist approach: Conduct your own functional test—slides in/out, AC under load, water system pressurized, LP leak test, generator under load, inverter/charger, GFCIs, and roof/underbelly inspection.

(Serious Concern)

Low-star reviews frequently complain about delays in scheduling service, limited updates, and long parts ETA—made worse if the unit is undrivable or camping trips are planned. Some owners describe repeated visits for the same issue. These are not unique to one dealership, but the Riverside store’s lowest-rated reviews describe very similar pain points.

• Before you buy: Ask about current service backlog, average turn times, and whether warranty work for units purchased elsewhere is accepted (some dealers deprioritize outside purchases).
• In writing: If promises are made about turnaround or priority service, get them on your buyer’s order.

(Serious Concern)

Delayed titles or plates expose consumers to fines, travel disruptions, or financing complications. Recent negative reviews for the Riverside store raise paperwork timing concerns—the kind of problem that can ruin plans and even risk legal issues if you’re stopped out of state.

• Verify timelines: California dealers must process title/registration promptly; ask for expected dates and request proof of submission. If timelines slip, escalate in writing.
• Keep copies: Retain your purchase order, DMV paperwork, and temporary tag expiration date. Document every call and email.

(Moderate Concern)

Some low-star reviewers allege features were advertised but missing, or that the RV condition didn’t match expectations on pickup. Common examples in the industry include “solar-prep” confusion, battery shortages, inverter capacity, and discrepancies between listing photos and the delivered unit.

• Bring the listing: Print the web listing, verify VIN, and compare every feature line-by-line at delivery.
• Don’t accept “we’ll make it right later” without specifics: Clearly itemize owed parts and install dates on a signed “we owe” or due bill.

(Moderate Concern)

Low-star reviewers commonly report being bounced between dealer and manufacturer. Extended service contracts may exclude “wear,” “seals,” or “adjustments,” and require pre-authorization that slows repairs. These issues are widely reported across the RV industry and appear in recent reviews at this Riverside location as well.

• Know what’s covered: Insist on the full policy document before purchase. Look for labor caps, diagnostic coverage, mobile tech exclusions, and pre-authorization language.
• Consumer rights: Keep meticulous records—photos, work orders, and timelines—if you need to escalate to regulators.

(Serious Concern)

Low-star reviews mention rework, incomplete fixes, and early failures post-delivery—issues often tied to rushed PDIs or inexperienced techs. While RV complexity makes some problems inevitable, repeat visits for the same repair indicate process issues.

• Test everything on pickup: Don’t leave until you verify each repair. Run water, power, slides, generator, and climate control under load for at least an hour.
• Quality check: Look for sealant gaps, misrouted wires, unfinished trim, and hardware that wasn’t torqued or reinstalled correctly.

If you’ve had to return multiple times for the same issue at the Riverside location, share your repair timeline so others can plan accordingly.

(Serious Concern)

When consumers report misrepresentation, nondisclosure, delayed titles, or failure to honor warranty obligations, multiple agencies may have jurisdiction:

• FTC and State AGs: Deceptive or unfair sales practices can violate the Federal Trade Commission Act and state consumer protection laws. California’s Attorney General accepts complaints about misleading business practices and warranty problems.
• DMV/Title delays: In California, dealers must process title/registration within strict timeframes. Persistent delays can trigger DMV scrutiny and penalties.
• Warranty law: While RVs are complicated (chassis vs. coach warranties), the federal Magnuson-Moss Warranty Act requires clear written warranties and prohibits deceptive disclaimers. California’s consumer warranty statutes may also apply in some circumstances.
• Safety recalls: Recalled components must be addressed promptly through authorized service channels. Failing to disclose or delaying safety fixes can pose serious risk.

Resources to learn your rights and escalate if needed:

• Federal Trade Commission (FTC)
• California Attorney General — Consumer Protection
• NHTSA Recalls Lookup
• Search complaints about My Destination RV — Riverside

If you’ve experienced delayed titles, warranty denials, or deceptive add-ons at the Riverside location, post your documentation so other consumers can learn exactly what to watch for.

(Serious Concern)

Several complaint themes carry direct safety or financial implications:

• Water intrusion and soft floors: Can lead to structural rot, mold growth, and slippery/unsafe conditions, rapidly escalating repair costs.
• LP gas leaks or appliance malfunctions: Acute safety hazards requiring immediate correction by qualified technicians.
• Brake, axle, or suspension concerns: Especially critical on towables and motorized RVs; issues here can cause catastrophic failures on the road.
• Electrical faults: Shore power, inverter/charger issues, or miswired components increase fire risk and damage appliances.
• Recall handling: Parts availability and dealer prioritization can determine how long you’re grounded. Always run your VIN through NHTSA’s recall tool and confirm that remedy parts are on hand before delivery.

Use NHTSA’s site to look up recalls by your specific year, make, and model: NHTSA Recall Lookup. You can also use the preformatted search above and then refine to your exact RV. For broader consumer experiences specific to this Riverside dealership, corroborate details in the lowest-rated Google reviews here: My Destination RV — Riverside Google Business Profile.