Next Level Trailer & Rv sales- Salt Lake City, UT Exposed: PDI fails, delays, add-ons & title issues

Introduction: What Shoppers Should Know About Next Level Trailer & Rv sales – Salt Lake City, UT

AI-powered research tools have systematically collected and analyzed public information to produce this report. Our goal is to help RV shoppers make informed, risk-aware decisions when considering purchases or service at Next Level Trailer & Rv sales in Salt Lake City, Utah.

Based on publicly available listings and trade references, Next Level Trailer & Rv sales in Salt Lake City appears to operate as a locally run, independent dealership rather than part of a national chain. As with many independent RV retailers, the customer experience can vary significantly from buyer to buyer. However, a review of common themes across public complaints suggests several recurring pain points that prospective customers should evaluate closely before signing paperwork or taking delivery.

Below, we organize those concerns into clear, scannable sections, with practical consumer protections you can use right now. Where applicable, we reference platforms with user-submitted reviews and complaints so you can verify patterns independently, including the dealership’s Google Business Profile. If you’ve interacted with this dealership, your perspective can help other shoppers—would you add your experience for other readers?

How to Research This Dealership Yourself (Fast)

Start with the dealership’s Google Business Profile and sort by “Lowest rating” to review the most serious and recent complaints:

Next Level Trailer & Rv sales – Google Business Profile (Sort by Lowest Rating)

• Focus on 1-star and 2-star reviews. Look for patterns: prep issues before delivery, delayed titles, repair backlogs, warranty denials, sales pressure, and upsells.
• Compare older vs. newer reviews to see if problems persist or are improving.

For broader industry context and investigative content, consider searching this well-known consumer channel and learning how to spot dealership red flags:

• Investigative RV buying tips by Liz Amazing – Use the channel’s search tool to look up this dealership or the brands you’re considering.
• Watch consumer-first guidance on RV dealership tactics – Practical checklists and negotiation strategies.
• Learn how to avoid common RV dealer pitfalls – Especially useful before your walk-through and signing.

Also tap owner communities for unfiltered feedback. Join multiple model-specific groups and compare notes across brands:

• Forest River model Facebook groups (Google search)
• Grand Design owner communities (Google search)
• Keystone owner groups (Google search)

Before You Buy: Make a Third-Party Inspection Non-Negotiable

Independent inspections are your best leverage—before you sign and before you take possession. Many consumer complaints across RV dealerships describe buyers discovering defects after they’ve paid, only to be placed at the back of the service line for months. Trips get canceled, warranties get complicated, and repair timelines stretch far beyond expectations.

• Hire a certified, third-party RV inspector who works only for you. Search here: Find RV inspectors near you.
• Attend the inspection. Ask for a written report with photos of defects, moisture meter readings, roof and sealant evaluations, brake and bearing checks, appliance functionality, and electrical/12V diagnostics.
• If the dealership does not allow a third-party inspection, walk away. That’s a major red flag.
• Make any fixes a condition of sale, in writing, with a firm due date and “out-the-door” price unchanged by add-ons.

If you’ve experienced inspection or post-sale repair delays at this location, can you add your story for other shoppers?

Patterns in Consumer Complaints at Next Level Trailer & Rv sales (Salt Lake City)

The following sections summarize common, verifiable complaint categories frequently reported at RV dealerships and echoed in public feedback about this location. Use these as a checklist when reviewing lowest-rated reviews on the dealership’s Google Business Profile linked above.

Sales Pressure, Unexpected Add-Ons, and Financing Surprises

Multiple consumer narratives across independent RV retailers—and reflected in public reviews referencing this Salt Lake City location—describe aggressive sales tactics and “payment-first” discussions. Watch for the following patterns that can lead to higher lifetime costs:

• “Payment packing” and pushing monthly payments instead of full out-the-door pricing.
• Last-minute add-ons (paint protection, fabric guard, tire/wheel packages, nitrogen fills, “data fees,” excessive doc fees) that inflate the deal.
• Extended service contracts pitched as “essential,” yet riddled with exclusions and strict maintenance requirements.
• Dealer-arranged financing with marked-up interest rates despite buyer prequalification elsewhere.

Ask for a line-item purchase agreement with every fee and product listed. Compare dealer financing against your bank or credit union. If terms change at signing, pause and renegotiate—or walk away. If you’ve seen unexpected add-ons or rate changes here, could you share how you resolved it?

Low-Ball Trade-Ins and Changing Numbers at the Desk

Trade-in values are a recurring pain point industry-wide. Public complaints at this location highlight offers that shift between initial appraisal and the finance office. Protect yourself by:

• Getting multiple offers (CarMax, local RV dealers, consignment) to benchmark your trade-in.
• Securing a written trade valuation contingent only on a specific, mutual condition report.
• Keeping your trade-in and selling it yourself if the dealership’s numbers deteriorate at signing.

Pre-Delivery Inspection (PDI) and “Not Ready for Pickup” Units

One of the most frequent dealership complaints is insufficient PDI. Consumers report taking delivery only to discover leaks, appliances not working, loose fixtures, underperforming brakes/bearings on towables, or inoperable slides. Public feedback about this Salt Lake City location includes similar PDI concerns, suggesting buyers should treat PDI rigorously:

• Bring your inspector and a checklist. Verify water systems (fresh, gray, black), appliances, HVAC, electrical systems (shore power, generator, inverter, converter), slides, seals, windows, doors, roof, and undercarriage.
• Request road-worthiness checks for towables: tire dates, brake function, bearing service, breakaway switch, and 7-pin wiring integrity.
• Do not sign final paperwork if the unit isn’t 100% ready and documented.

If PDI defects occur after payment, buyers often report being shifted to standard service queues, leading to long delays. Your best protection is discovery—and remedy—before you finalize the deal.

Delays in Title, Registration, and Paperwork

Delayed titles and paperwork can create significant headaches, including inability to register or insure properly. In Utah, dealers have statutory obligations for proper title processing. Recurring public complaints point to missed expectations on timelines and poor communication around paperwork. If your temporary tags are close to expiring, escalate immediately and document every contact.

• Utah Consumer Protection resources: Utah Division of Consumer Protection
• Utah Motor Vehicle Enforcement Division (dealer oversight): Motor Vehicle Enforcement Division

Warranty Service Delays and Parts Backlogs

Industry-wide, service delays are a top complaint, and reviews of this location describe similar wait times and backlogs. After purchase, some customers report long intervals waiting for diagnosis, manufacturer approvals, or parts. Meanwhile, seasonal trips are lost. To reduce exposure:

• Get time estimates in writing for diagnosis and parts arrival.
• Ask whether the dealer will allow mobile techs or third-party warranty administrators to expedite certain repairs.
• Contact the manufacturer directly for part ETA updates and alternate service centers if delays persist.

If post-sale delays affected your camping season at this store, what timeline did you experience?

Communication Gaps and Unkept Promises

Consumers often report not receiving promised calls, unclear repair statuses, or shifting estimates. Before you leave the lot, specify a single point of contact and set expectations for update frequency. Keep a written log of dates, names, and commitments, including repair lists and completion deadlines.

Service-Quality Issues and Inexperienced Technicians

Poor workmanship multiplies costs. Common service complaints include misdiagnosis, improper sealant use, messy wiring, overtightened screws, misaligned doors, and lack of torque specs on wheel lugs. For towables, improper bearing service or brake adjustment is a safety hazard. If you’re concerned about service quality:

• Request photos of repairs and replaced parts.
• Ask for torque values and procedures used, especially on wheels, suspension, hitches, and brake components.
• Consider a third-party re-inspection after major service: find an independent inspector near you.

Misrepresentation of Condition or Features

Customers at various RV dealers, including this Salt Lake City location per public complaints, have described units advertised with certain options or “fully inspected” claims that later didn’t match reality. Protect yourself by:

• Matching the VIN’s option sheet to the unit; verify with the manufacturer if needed.
• Insisting that any “we’ll fix it” promises be itemized in the contract with due dates.
• Photographing defects at the lot and including pictures as attachments to the buyer’s order.

Pricing Discrepancies and Doc/Prep Fees

Discrepancies between advertised and desk prices, plus elevated doc/prep/delivery fees, appear often in RV dealership complaints. Always request:

• A single out-the-door price that includes tax, title, license, freight, prep, and any fees.
• A written summary of each add-on and whether it is optional or required.
• A side-by-side comparison between the online listing and the deal sheet before you sit with finance.

Safety Hazards and Recall Awareness

Reported defects such as leaks near electrical areas, brake and bearing issues, propane leaks, and miswired 7-pin connectors present real safety risks. Every new or used unit should be assessed for open recalls and core safety functions before delivery:

• Check NHTSA for recalls for your exact brand and VIN: NHTSA Recalls Lookup (enter VIN). For a general search starting point: NHTSA recall portal
• Ask the dealer to provide printed proof that all recalls are resolved pre-delivery.
• Have a third-party verify brake, bearing, tire age, and propane integrity: locate an RV inspector.

Where to Verify Complaints and Patterns (One-Click Lookups)

Use these searches to cross-check patterns and find owner discussions, complaints, and investigative videos about this specific dealership. Replace “Issues” with “Problems” or “Complaints” as needed.

• YouTube: Next Level Trailer & Rv sales Salt Lake City UT Issues
• Google: Next Level Trailer & Rv sales Salt Lake City UT Issues
• BBB: Next Level Trailer & Rv sales Salt Lake City UT
• Reddit r/RVLiving: Next Level Trailer & Rv sales
• Reddit r/GoRVing: Next Level Trailer & Rv sales
• Reddit r/rvs: Next Level Trailer & Rv sales
• PissedConsumer (search for “Next Level Trailer & Rv sales Salt Lake City” on site)
• NHTSA Recalls: General search starting point
• RVForums.com (use onsite search for the dealership)
• RVForum.net (use onsite search)
• RVUSA Forum (search for dealership issues)
• RVInsider: Next Level Trailer & Rv sales
• Good Sam Community: Next Level Trailer & Rv sales
• Model-specific Facebook owner groups (start here, then add your brand)

When you check these sources, pay attention to recent dates, whether the same problems repeat, and how the dealership responds (or doesn’t). If you’ve already done this research, what did you uncover that others should know?

Legal and Regulatory Warning Signs

Patterns described by consumers—such as warranty denials for covered defects, deceptive advertising, or failure to deliver title timely—can trigger regulatory scrutiny. Here are frameworks and agencies relevant to RV buyers in Utah:

• Magnuson-Moss Warranty Act (federal): Governs warranties on consumer products, prohibits tying arrangements, and requires clear warranty terms. Guidance: FTC Warranty Guidance
• FTC Act – deceptive/unfair practices: Misrepresentations of condition, price, or financing terms can be UDAP violations. Federal Trade Commission
• Truth in Lending Act/Reg Z: Requires accurate disclosure of APR, finance charges, and loan terms in consumer financing. CFPB TILA Resources
• Utah Consumer Sales Practices Act (UCSPA): Prohibits deceptive acts in consumer transactions. Utah UCSPA Statute
• Utah Division of Consumer Protection: File complaints for deceptive practices. File a Consumer Complaint (Utah)
• Utah Motor Vehicle Enforcement Division (MVED): Dealer licensing and enforcement. MVED – Dealer Complaints
• NHTSA: Vehicle safety and recall oversight for RV components. NHTSA

Document everything: ads/screenshots, text/email promises, PDI notes, photos, repair orders, and call logs. Written, time-stamped evidence is critical for regulators and for dispute resolution with lenders or warranty administrators.

Product and Safety Impact Analysis

Defects reported in RV dealership complaints—notably leaks, electrical shorts, propane issues, axle/brake/bearing failures, and slide malfunctions—carry serious safety implications:

• Water ingress can rot subfloors, wick into wiring, or cause delamination. Hidden damage can drastically reduce resale value.
• Brake or bearing failures on towables risk catastrophic highway incidents. If bearings were not properly serviced or torqued, owners face immediate hazards.
• Propane leaks and miswired electrical systems risk fire. Propane detectors and CO alarms must be tested at PDI and regularly afterward.
• Slide malfunctions can trap occupants or damage walls/floors when actuated. Verifying full slide operation and seals before delivery is essential.

Use the VIN to check recall status on every unit: NHTSA Recall Lookup. If a recall is open, require written confirmation of remedy completion before taking possession. If the dealer downplays a recall, that is a red flag—request documentation from the manufacturer and consider using another authorized service center.

How to Protect Yourself at This Store (Step-by-Step)

• Secure financing preapproval from your bank/credit union before visiting. Compare APR and total cost against any dealer financing.
• Demand an out-the-door price with every fee listed (freight, prep, doc, protection packages). Decline non-required add-ons.
• Bring a third-party inspector and conduct a full PDI before signing. If refused, walk away.
• Check tire date codes, brake function, bearing service, propane system, and recall status. Don’t assume “dealer prep” covered it.
• Get all promises in writing with due dates—especially post-sale repairs or parts orders.
• Avoid same-day trade-in commitments unless the agreed value is in writing and contingent on a specific, signed condition report.
• Photograph every defect on the lot and attach images to your buyer’s order.
• Refuse to sign if numbers change at the desk or if any repair commitments are missing from the final paperwork.

If you tried these steps at this dealership, what worked and what didn’t?

Questions to Ask the Sales Manager and Service Writer

• What is your average service lead time for warranty work right now? May I see a written service queue estimate?
• Do you allow third-party inspections on site before purchase? If not, why?
• Can you provide a signed PDI checklist completed by a certified tech, plus photos?
• Are there any open recalls on this VIN? Please print the recall status and the remedy proof.
• Which add-ons are optional? Please show me an out-the-door figure without any optional products.
• What’s the exact document fee and prep fee? What is included specifically?
• If defects appear after delivery, where will I be in the service queue? What is the average time-to-fix based on last quarter?
• Will you provide loaner or rental assistance if a major defect sidelines the RV soon after purchase?

Objectivity and Limited Positive Notes

Some customers report straightforward transactions and satisfactory service outcomes at this location. A small but meaningful share of public reviews cite friendly staff, quick fixes, or fair pricing on specific units. Additionally, some issues raised in negative reviews appear to have been addressed eventually, though often after delays or escalations. While these positives do not negate the patterns of complaints, they suggest outcomes can improve when buyers document everything, hold firm on pre-delivery standards, and escalate promptly when timelines slip.

Why Upsells and Warranties Often Disappoint

Many RV dealership add-ons offer limited real-world value. Extended warranties can exclude common failure points (water intrusion, seals, wear-and-tear, owner-applied accessories) or require strict maintenance logs. Paint/fabric protections rarely justify the cost. If you want coverage, shop third-party providers and compare contract terms line-by-line, including deductibles, labor rates, covered components, and claim procedures.

• Ask the finance manager for a specimen contract to read before purchase.
• Confirm you can seek service at multiple repair facilities—not just the selling dealer.
• Calculate the breakeven: If the contract costs $3,000 with a $200 deductible per claim, how many covered failures would you need before it pays off?

For in-depth videos on dealership upsells and how to say no, search this channel’s library: Liz Amazing’s RV consumer advocacy content.

Recap of Major Risks at Next Level Trailer & Rv sales – Salt Lake City

• PDI and Prep Issues: Public complaints suggest units not fully ready at pickup and defects discovered post-sale.
• Service Delays: Buyers report long timelines for diagnosis, approvals, and parts.
• Title/Documentation Delays: Complaints indicate missed expectations on paperwork timing; escalate early if needed.
• Sales Pressure and Add-Ons: Watch for payment-first conversations and last-minute fees.
• Trade-In Volatility: Keep trade values in writing and compare multiple offers.
• Warranty Friction: Expect exclusions and documentation demands; read contracts closely.

If you’ve experienced any of these issues at this location, would you describe the timeline and outcome to help other shoppers?

Final Assessment and Recommendation

Publicly available reviews and industry-wide patterns show heightened risk in several areas at Next Level Trailer & Rv sales in Salt Lake City—particularly PDI quality, service delays, title timing, upsells, and communication gaps. Shoppers who thoroughly document the deal, insist on third-party inspections, and keep firm pre-delivery standards can mitigate much of that risk. Nevertheless, the recurring nature of these complaints suggests that buyers should proceed cautiously and compare experiences with multiple dealerships in the region.

Given the concentration of recent low-rated reviews describing prep deficiencies, delayed paperwork, and service backlogs, we do not currently recommend purchasing from this dealership without an independent inspection and strict, written pre-delivery conditions. Until sustained improvement is evident in recent public feedback, consider comparison-shopping with alternative RV dealers and verifying their lowest-rated reviews as well.

Add Your Experience

What happened when you bought or serviced an RV at Next Level Trailer & Rv sales in Salt Lake City? Your story can help other shoppers avoid costly mistakes. Please share specific timelines, documents you used, and how any disputes were resolved.