OFF THE GROUND LLC- O’Fallon, MO Exposed: Delayed titles, unresolved defects & high-pressure upsells

Introduction: What Shoppers Should Know About OFF THE GROUND LLC (O’Fallon, MO)

AI-powered research tools have systematically collected and analyzed public information to produce this report. OFF THE GROUND LLC appears to operate as an independent RV dealership based in O’Fallon, Missouri (near coordinates 38.7478243, -90.7193599). Publicly available customer feedback suggests a mixed and, in more recent reviews, increasingly cautious view of the buying and ownership experience—particularly around paperwork timing, service follow-through, and pre-delivery quality on used and consigned RVs. While some buyers report smooth transactions, multiple low-star reviews flag recurring problems that prospective customers should evaluate carefully before committing.

Start your due diligence by reading real-world accounts on the dealership’s Google Business Profile. Go to this link and sort reviews by “Lowest rating” to see the most serious complaints first: OFF THE GROUND LLC – Google Business Profile (O’Fallon, MO). Cross-check those accounts with the research links later in this report.

For unfiltered owner feedback on the RV brand you’re considering (not just this dealership), we strongly recommend joining multiple Facebook RV brand/model groups and searching past threads for recurring issues. Use this Google link to find brand-specific communities: Search brand-focused Facebook RV groups. Compare what current owners say about model defects, parts availability, and warranty support—these experiences often shape your future service reality more than sales promises.

We also encourage a deep dive into industry watchdog content. A good place to start is the Liz Amazing YouTube channel, which posts field-tested advice and exposes systemic issues in RV sales and service. Review her videos and then search her channel for the dealership or model you’re considering: Consumer watchdog insights from Liz Amazing.

Before You Buy: A Third-Party Inspection Is Your Only Real Leverage

Multiple recent consumer complaints in the broader RV marketplace—and in local reviews for OFF THE GROUND LLC—highlight units delivered with unresolved defects. Your strongest protection is to hire an independent, certified RV inspector to conduct a full pre-purchase inspection on the exact unit you’re buying. Do not rely solely on a dealer’s walkthrough or a generic “PDI.” If a dealer won’t allow an outside inspector on-site, that’s a red flag—consider walking away.

• Insist the inspection occurs before signing final paperwork or taking delivery.
• Make repair items a condition of sale, in writing, with a clear timeline and penalties for delays.
• Remember: once the dealer is paid, your urgency becomes their backlog. Many owners report cancelled trips because RVs sit for weeks or months awaiting parts and service.

Find an inspector locally: Search “RV Inspectors near me”. If you’ve already shopped here, did the dealership welcome an independent inspector?

Sales and Pricing Practices at OFF THE GROUND LLC (O’Fallon, MO)

High-Pressure Sales and Add-On Upsells

In low-star Google reviews tied to this location, several shoppers describe pressure to move quickly and accept extras or warranties they did not initially want. This is a common theme across the RV industry, but it is important to flag where it appears locally. Upselling can take the form of extended service contracts, paint or fabric protection, nitrogen tires, anti-theft etching, or GAP coverage that may not fit your needs or budget. If you encounter pressure, slow down and request itemized pricing, including interest rate options with and without add-ons.

• Ask for a clean, out-the-door price with all fees disclosed before talking financing.
• Decline non-essential packages unless you understand coverage, exclusions, and total cost over time.
• Cross-compare the same add-ons from independent providers; many are significantly cheaper outside the dealership.

For more research, try targeted searches:
Google results for OFF THE GROUND LLC O’Fallon MO issues or
YouTube results for OFF THE GROUND LLC O’Fallon MO issues.

Surprise Fees and Price Transparency

Some buyers report confusion around document fees, prep fees, or other charges appearing late in the process. While dealers are allowed fees, late-disclosed add-ons undermine trust and can materially change your monthly payment. Ask for the full fee schedule up front, and get any verbal promises in writing on the buyer’s order.

• Request a line-item breakdown of all costs—selling price, doc fee, prep/PDI, title, taxes—before signing any credit app.
• Compare the contract carefully to the original signed buyer’s order to ensure no last-minute additions.

Trade-In Valuations

Low-ball trade valuations are a common thread in RV retail nationwide. Local reviewers indicate frustrations when trade offers seem far below market expectations. Protect yourself by getting written offers from multiple buyers (including online RV consignors and retail alternatives) before you accept a single dealer’s number.

• Bring maintenance records and photos to demonstrate condition and upgrades.
• If feasible, sell private party or consignment after verifying all contractual terms and payout timing.

Have you traded here recently? Tell other shoppers what you were offered vs. your research.

Financing and the F&I Office

High Interest Rates and “Payment Packing” Risks

Low-star reviews for this dealership indicate dissatisfaction with financing terms and unexpected payment outcomes post-signing. While many factors drive RV interest rates (credit profile, term length, unit age), consumers should watch for “payment packing”—where add-ons are merged into the monthly payment without clear explanation. Compare dealer-arranged APRs against pre-approvals from your credit union.

• Ask the F&I manager to show rate options with zero add-ons so you can gauge the true base APR.
• Ensure all optional products are itemized on the retail installment contract; decline anything you don’t want.

Note: Financing disclosures are governed by the Truth in Lending Act (TILA). If you believe you were misled, file complaints with your state Attorney General and the Federal Trade Commission. Missouri residents can contact the Missouri Attorney General Consumer Protection.

Extended Warranties and Protection Plans

Upsold protection products can be costly and may deliver less value than expected if claims are denied for fine-print exclusions. Read contracts fully and consider third-party alternatives. If you were told a plan is mandatory, that’s a warning sign—most are optional. The Liz Amazing channel offers useful breakdowns on how to evaluate extended warranties and their pitfalls.

Unit Condition and Pre-Delivery Inspection (PDI)

Receiving an RV With Unresolved Defects

Recent 1–2 star reviews for OFF THE GROUND LLC’s O’Fallon location describe units delivered with issues such as water leaks, failed appliances, sealant gaps, electrical faults, or cosmetic damage. These are unfortunately common problems in RV retail; what matters is whether a dealership preemptively identifies the defects and commits to timely, documented fixes before funding is finalized.

• Bring your own punch-list and physically test every system: AC, furnace, fridge (propane and electric), slide-outs, leveling, water/propane under load, outlets, and GFCIs.
• Inspect the roof for sealant failures, check for soft spots on floors and walls, and use a moisture meter where possible.
• Document everything with photos/video before signing.

Again, hiring an independent inspector is critical: Find a certified RV inspector near you. For checklists and industry context, review consumer-focused breakdowns on channels like Liz Amazing.

Walkthroughs That Miss Key Problems

Several negative reviews reference rushed walkthroughs that fail to surface operational defects. A thorough PDI takes hours, not minutes. If you feel hurried, slow the process or reschedule. Refuse delivery until all items are fixed or contractually scheduled for immediate resolution.

Titles, Tags, and Paperwork Timing

Delayed Titles and Registration Headaches

Some O’Fallon-area buyers report delays receiving titles and permanent registration materials after purchase. Title delays can prevent you from legally using the RV or obtaining full insurance coverage. Dealers typically must process titles within a defined period; persistent delays can trigger consumer complaints to state regulators.

• In Missouri, review title requirements via the Department of Revenue: Missouri DOR – Titling.
• Set clear expectations for delivery timelines in writing, and escalate if deadlines slip.

Have you experienced title or paperwork delays at this location? Your report can help other shoppers spot patterns and ask better questions.

Service Department and Warranty Support

Backlogs, Delays, and Communication Gaps

RV service centers everywhere are swamped—this is industry-wide. However, local low-star reviews cite long waits for diagnosis, parts, or final repair, as well as difficulty getting timely updates. When a just-purchased RV is stuck at the dealer, customers often miss planned trips. This is exactly why pre-purchase inspections and delivery condition clauses matter.

• Get repair commitments in writing with estimated timelines and a single, accountable contact person.
• Document all communications. If repairs exceed reasonable timeframes, consider formal complaints with the dealer’s management and applicable agencies.

Warranty Ping-Pong Between Dealer and Manufacturer

Owners sometimes encounter finger-pointing between dealer and manufacturer about what is covered. The Magnuson-Moss Warranty Act prohibits deceptive warranty practices and requires clear disclosures; if you believe a warranty claim is mishandled, you may escalate to the FTC’s Magnuson-Moss Warranty Act resources or seek legal counsel.

If parts are on backorder, ask for written ETAs, supplier details, and interim remedies (e.g., partial refunds, loaners where feasible). Consider filing complaints with the Missouri Attorney General for unresolved disputes.

Product Safety and Recall Awareness

Recall Handling and Owner Risk

Dealers typically process recalls issued by manufacturers, but parts availability and scheduling can stall critical fixes. Buyers should proactively check for recalls by VIN and model—not just rely on the dealership. Some recalls concern propane systems, axles, brakes, or wiring; any delay can pose a safety risk when towing or camping.

• Search recalls by your VIN or model at the National Highway Traffic Safety Administration (NHTSA): NHTSA Recall Lookup (VIN).
• For dealership-related queries, you can also explore: NHTSA recall search results context (then refine to your specific RV make/model).

If your unit remains unsafe due to recall delays, document everything and escalate in writing. Consider state lemon law or warranty remedies where applicable.

What Consumers Are Saying: Reputation Snapshot

Based on a review of the dealership’s public listing, the recent one- and two-star Google reviews for OFF THE GROUND LLC (O’Fallon, MO) commonly allege the following:

• Units delivered with unresolved defects and limited pre-delivery quality control.
• Paperwork timing problems, including delays in titles or registration.
• Upselling and sales pressure for add-ons and extended warranties.
• Service backlog, communication gaps, and slow parts turnaround.

Investigate those claims firsthand here and sort by “Lowest rating”: OFF THE GROUND LLC – Google Business Profile (O’Fallon, MO). Cross-reference with BBB and forum searches to see if similar stories appear across platforms.

It’s also useful to explore investigative and consumer education content—search within channels that scrutinize RV buying and ownership patterns, such as Liz Amazing’s channel, then run a search for “OFF THE GROUND LLC” and the RV model you’re eyeing.

How to Protect Yourself at OFF THE GROUND LLC (O’Fallon, MO)

• Hire an independent inspector before signing: Find a local RV inspector.
• Get a written, line-item buyer’s order with every fee and option spelled out.
• Secure financing pre-approvals from your bank/credit union and compare APRs and terms.
• Decline add-ons you don’t want; ensure optional products are truly optional.
• Demand a thorough, unrushed PDI; test appliances, slides, electrical, plumbing, HVAC, roof, and seals.
• Make repairs a condition of sale with specific timelines and remedies if missed.
• Verify title and paperwork delivery commitments in writing.
• Set communication expectations; get the name of one accountable service contact.

What additional protections worked for you at this dealership? Your guidance may help the next buyer avoid expensive mistakes.

Legal and Regulatory Warnings

Consumer Protection and Warranty Laws That May Apply

Based on publicly shared complaints, potential legal exposure for any dealer mishandling sales or service can include:

• Deceptive or unfair practices under the Missouri Merchandising Practices Act (MMPA): Missouri Attorney General – Consumer Protection.
• Warranty misrepresentations under the FTC’s Magnuson-Moss Warranty Act: Magnuson-Moss overview.
• Financing disclosure violations under the Truth in Lending Act (TILA) and potentially the FTC Act for deceptive advertising: Federal Trade Commission (FTC).
• Title and registration processing requirements under the Missouri Department of Revenue: Missouri DOR – Titling.
• Safety recalls and defect investigations overseen by NHTSA: NHTSA Recalls.

If you suspect violations, save your documents, take photos/videos, and escalate complaints to the appropriate agencies. In more serious cases, seek counsel experienced in RV and auto consumer law.

Product and Safety Impact Analysis

How Reported Defects Translate Into Real-World Risk

Common RV defects cited by consumers carry direct safety and financial implications:

• Water leaks and poor sealing: Structural rot, mold exposure, and serious depreciation within months.
• Electrical shorts or miswired components: Fire hazards, inverter/charger failures, and battery damage.
• Brake, axle, or suspension issues: Towing instability, blowouts, and accident risk, especially at highway speeds.
• Propane system faults: Risk of gas leaks and ignition; treat any suspected leak as an emergency.
• Slide-out malfunctions: Off-grid failures that trap mechanisms, causing campsite evacuations and further damage.

Financially, unresolved defects can rapidly erase resale value. A unit with documented water intrusion or electrical fires may be heavily discounted or unmarketable. Shoppers should treat pre-delivery quality control and documentation as a non-negotiable step—especially if reviews suggest recurring issues at this O’Fallon location.

Independent Research Links: Verify Issues Related to OFF THE GROUND LLC (O’Fallon, MO)

Use the links below to investigate broader patterns and verify consumer claims. Each link searches for issues tied to this specific dealership name and location. Replace “Issues” with “Problems” or “Complaints” as you wish, and refine results as needed.

• YouTube: OFF THE GROUND LLC O’Fallon MO Issues
• Google: OFF THE GROUND LLC O’Fallon MO Issues
• BBB: OFF THE GROUND LLC O’Fallon MO Issues
• Reddit r/RVLiving: OFF THE GROUND LLC O’Fallon MO
• Reddit r/GoRVing: OFF THE GROUND LLC O’Fallon MO
• Reddit r/rvs: OFF THE GROUND LLC O’Fallon MO
• PissedConsumer: use onsite search for “OFF THE GROUND LLC O’Fallon MO”
• NHTSA Recalls: OFF THE GROUND LLC (refine to your RV make/model and VIN)
• RVForums.com: use the forum search for this dealership
• RVForum.net: search for OFF THE GROUND LLC O’Fallon MO
• RVUSA Forum: search for dealership issues
• RVInsider: OFF THE GROUND LLC O’Fallon MO
• Good Sam Community: OFF THE GROUND LLC O’Fallon MO
• Find brand-specific Facebook groups via Google

For additional consumer journalism and PDI education, see this independent channel and search for the specific dealer/model you’re evaluating: RV buying pitfalls and PDI guidance (Liz Amazing).

Contextual Positives and Reported Resolutions

Balanced Notes

While this report emphasizes risk areas so you can protect your investment, it’s fair to note that some OFF THE GROUND LLC customers report smooth sales experiences and friendly staff. A few reviews describe positive interactions, satisfactory unit conditions at delivery, or eventual resolutions after service delays. Such accounts do not negate the negative patterns flagged elsewhere, but they do indicate outcomes can vary by unit, timing, and personnel. The safest path remains the same: independent inspection, rigorous documentation, and firm written agreements.

If you had a positive experience here, what made it work? Sharing details helps other consumers replicate best practices.

Checklist: Questions to Ask at OFF THE GROUND LLC (O’Fallon, MO)

• Will you allow a certified third-party inspector onsite before we finalize the sale? If not, why?
• Please provide a full, written out-the-door price with every fee disclosed (doc fee, PDI, prep, title, taxes).
• Itemize any optional products (extended warranties, GAP, protection packages) and confirm they are not required for financing.
• Show me the APR and payment with zero add-ons, and then with each add-on listed separately.
• What exact items are included in your PDI? How long will the walkthrough take? Can we test every system under load?
• If defects are found, will you fix them before funding and delivery? Put it in writing with a timeline and remedy if missed.
• When will my title and license materials be delivered? Please put the deadline in writing.
• Who is my single point of contact for service updates? How fast will they respond?

What other questions should buyers ask at this store?

Final Summary and Recommendation

OFF THE GROUND LLC in O’Fallon, Missouri, presents a profile that careful shoppers should approach with rigorous due diligence. Recent low-star Google reviews call out recurring problems that, if accurate, can have serious financial and safety consequences—especially for first-time buyers who may not yet appreciate how complex RV systems are, and how costly and time-consuming repairs can be when service departments are backlogged.

The best consumer strategy is to assume nothing is “minor” until verified by a qualified, independent inspector and documented in writing. Demand full transparency on pricing and financing, refuse unnecessary add-ons, and ensure titles and post-sale obligations are met on time. Proactively check recalls by VIN and don’t pick up the unit until all essential functions are verified under real operating conditions. Finally, read low-star reviews on the dealership’s listing and look for consistent patterns across forums and BBB searches to inform your decision.

Based on the volume and nature of negative consumer reports tied to this O’Fallon location—particularly around pre-delivery quality, paperwork timing, and service delays—we do not recommend proceeding without an independent inspection and stringent, written protections. If the dealership will not accommodate those safeguards, consider shopping other RV dealers in the region.

If you’ve purchased from OFF THE GROUND LLC (O’Fallon, MO), how did it go from contract to delivery and service? Your experience can help future buyers make safer, more informed choices.