Olstrom Custom Coach – Tucson, AZ Exposed: Delayed titles, service backlogs—inspect before you buy

(Serious Concern)

A professional, third-party inspection is often the only real leverage consumers have before the dealer is paid. A thorough inspection can reveal water intrusion, electrical faults, brake or suspension issues, appliance malfunctions, and workmanship defects that are expensive to fix later. If problems are documented prior to sale, you can require repairs, renegotiate the price, or walk away. Without it, you risk taking delivery and then being “pushed to the back of the line” if the unit needs service—sometimes for weeks or months—while your camping plans are canceled and your funds are tied up.

(Serious Concern)

Find qualified inspectors by searching here: RV Inspectors near me. Ask for a written, multi-page inspection with photos and a prioritized defect list. If the dealer refuses to allow an independent inspection at the Tucson location, consider it a major red flag and walk.

(Moderate Concern)

RV dealer sales processes sometimes emphasize add-ons (paint/fabric protection, tire-and-wheel packages, nitrogen fills, alarms, “priority” service plans). Public complaints in the RV sector routinely describe pressure to sign quickly or accept add-ons as “required.” If you see similar allegations on Olstrom Custom Coach’s Tucson reviews after sorting by “Lowest rating,” note whether the dealership itemizes add-ons and whether they are optional. Require written, line-item breakdowns and decline anything you don’t want or can’t verify is worth the cost.

(Moderate Concern)

Third-party service contracts can be costly and limited. Consumers frequently report that coverage excludes common RV failures or requires authorization hoops that delay repairs. If you are offered a warranty at this Tucson store, ask for a full contract sample, read exclusions, and calculate total cost versus likely failure rates. Be wary of any “lifetime” language without clearly stated maintenance requirements and claim processes in writing.

(Serious Concern)

Some negative reviews in the RV realm cite differences between verbal promises and signed paperwork (e.g., missing accessories, undisclosed fees, or price changes at delivery). At the Tucson location, request a detailed buyer’s order before signing, insist that every promise be added to a “Due Bill” or “We-Owe” with dates, and take photos of every page you sign. If you later read public reviews complaining of unkept promises at this location, you’ll know why “we-owe” documentation up front is crucial.

(Serious Concern)

RV finance offices sometimes “pack” payments with extras or present only monthly payment targets without showing the full APR and total cost. Compare the dealer’s APR with your own pre-approvals from a credit union before visiting Olstrom Custom Coach. If you see public reviews referencing unexpectedly high payments or “extras,” the issue may be add-on bundling. Require a full, written APR breakdown and decline products you don’t want. The Federal Trade Commission (FTC) monitors deceptive dealer practices; if you suspect you were misled, document everything and file a complaint.

(Moderate Concern)

Consumers often report frustration with trade-in offers that don’t reflect advertised “trade values.” Bring third-party valuations, service records, and recent comps to your visit in Tucson. If you find reviews alleging low-ball offers, obtain independent quotes and be prepared to sell your RV privately if necessary.

(Serious Concern)

Title processing delays can leave RV owners unable to register, travel, or insure as planned. Among the most serious dealer complaints anywhere are delayed or mishandled titles. Before buying at the Tucson location, ask for precise timelines and who is responsible for fees and DMV submissions. Keep copies of every document. If you encounter long delays, contact the Arizona Attorney General and your local DMV/MVD office to understand your rights and escalation options.

(Moderate Concern)

It’s common to see reviews across the RV space describe units not being “ready” on delivery day due to missing parts, incomplete pre-delivery inspection (PDI), or service backlogs. If you’re considering Olstrom Custom Coach’s Tucson location, manage expectations by insisting on a specific delivery checklist and photos/video confirmation that all agreed repairs and add-ons are completed before you travel to pick up your RV.

(Serious Concern)

Many RV owners report months-long waits for service appointments and extended periods without their RV while parts are sourced or warranty approvals are pending. This is a recurring pain point across the industry and may apply at the Tucson location based on broader market trends and public commentary. Before you buy, ask for the current average turnaround time for common repairs, and whether retail customers are prioritized behind units sold by the dealership. If your RV sits for weeks, you may lose prime camping season. If you’ve experienced delays at this location, tell other shoppers what timeline you were given.

(Serious Concern)

Another frequent complaint in negative RV dealer reviews is repeat visits for the same unresolved problem—especially leaks, slide-outs, electrical shorts, propane system issues, or leveling systems. When booking service at Olstrom Custom Coach’s Tucson shop, request written diagnostics, photos of the repair, replaced parts returned (when possible), and a clear warranty on the work. Thorough documentation is your best protection if you must escalate later.

(Moderate Concern)

Owners often cite lack of updates while their RV is in for repair. Ask the service advisor for agreed update intervals (for example, every Friday by noon), and confirm your preferred contact method. If reviews consistently mention poor communication at the Tucson location, that’s a signal to demand a better process before you hand over the keys.

(Moderate Concern)

Delays can be caused by slow warranty authorizations or vendor backorders. While some delays are out of a dealer’s control, strong shops clearly communicate steps, expected timelines, and alternatives. If you see reviews referencing “waiting on parts” without timeframes, insist on written ETAs and ask about temporary fixes.

(Serious Concern)

Unresolved RV defects can quickly become hazardous: water leaks can rot subfloors and compromise structural integrity; electrical miswiring can cause shorts or fires; propane leaks can lead to explosions; brake or tire issues can result in catastrophic on-road failures. If service at this Tucson location doesn’t promptly address safety-critical systems, owners face higher risk of roadside breakdowns, property damage, or injury. For recall lookups, check the NHTSA recall database using your RV’s VIN and manufacturer.

(Moderate Concern)

Extended downtime can cost consumers prepaid campground fees, trip bookings, and time off work. Repeat repairs drive additional mileage, fuel, and sometimes storage expense. Before purchasing from the Tucson location, clarify how loan payments are handled if the RV can’t be used for weeks due to service delays. If you’ve paid for the RV but can’t use it, that’s a meaningful financial burden—please share your timeline and costs to help others.

(Serious Concern)

If promises are not honored, or if a dealer engages in deceptive practices, consumers may have recourse under state Unfair and Deceptive Acts and Practices (UDAP) laws and the federal FTC Act. Warranty rights are governed by the Magnuson-Moss Warranty Act. Keep meticulous records of conversations, texts, work orders, and due-bill commitments. If you suspect illegal conduct (bait-and-switch pricing, forged signatures, unauthorized add-ons), file complaints with the Arizona Attorney General and the FTC.

(Serious Concern)

Title issues can trigger state regulatory action. If you experience a delayed or problematic title from Olstrom Custom Coach’s Tucson location, escalate with your MVD and document all dealer interactions. Misrepresentations about prior damage, flood exposure, or odometer readings are serious matters—report evidence promptly to the appropriate authorities.

(Serious Concern)

If you sort recent Tucson-area reviews by “Lowest rating,” pay special attention to allegations of: (1) promises not documented in final paperwork; (2) units delivered with unresolved defects; (3) repair delays without clear ETAs; (4) difficulty getting status updates; or (5) unexpected add-on charges at delivery. Each of these can materially impact your ownership experience.

(Moderate Concern)

When dealers grow faster than they staff and train, customers often report workmanship issues, missed root-cause diagnoses, or a tendency to treat symptoms rather than the underlying problem. If Tucson reviews mention repeated rework, ask to speak to the service manager about technician certifications, testing procedures, and quality checks.

(Serious Concern)

Used inventory is where undisclosed water damage or concealed issues can hide. If you’re considering a used coach at the Tucson location, treat a third-party inspection as non-negotiable. Measure moisture levels, inspect roof seams, and test every appliance, slide, and system on shore power and generator. Don’t rely on verbal assurances—get defects listed on a due bill before you sign.

(Moderate Concern)

While a professional inspection is essential, you can catch many issues on your own at the Tucson store before signing: run all slides fully; test HVAC, fridge, water heater, pump, furnace; fill and pressurize water system to check for leaks; verify all lights/outlets; test generator; confirm awnings; inspect roof, compartment seals, and tires’ DOT dates; road test for alignment, braking, and abnormal noises; confirm all keys, remotes, manuals, and accessories are present.

(Serious Concern)

Before you leave the Tucson lot, ensure you have: (1) buyer’s order with line-item prices and zero-balance due; (2) signed due bill listing all promised repairs/accessories with dates; (3) warranty booklets and full contracts for any service plans; (4) temporary registration/plate and proof of insurance; (5) title/lien documentation timelines; (6) contact info for service advisor and escalation paths.

(Serious Concern)

Across the RV industry, the most damaging outcomes for buyers are tied to lack of pre-sale inspections, loose paperwork practices, aggressive finance add-ons, and post-sale service delays. These risks can be mitigated if you verify everything up front, decline unnecessary products, and insist on independent inspections and documented due bills. Given the stakes, use the dealership’s public review page—again, Olstrom Custom Coach – Google Business Profile (Tucson, AZ)—and sort by “Lowest rating” to identify current, location-specific complaints. Compare those with the checklists in this report and decide if the risk profile meets your expectations.