Open Road RV Sales- Rogers, AR Exposed: Hidden Fees, High APRs, Shoddy PDIs & Long Service Delays

(Serious Concern)

A recurring pattern across RV dealerships, including public feedback attributed to Open Road RV Sales in Rogers, AR, is that customers discover significant defects only after signing, paying, and taking possession—at which point the dealership’s service schedule, parts availability, and manufacturer approvals can lead to weeks or months without your RV. To protect yourself, arrange and pay for an independent RV inspection before you sign final paperwork or take delivery.

• Search for qualified inspectors here: RV Inspectors near me. Ask for sample reports and verify certifications.
• Make the purchase contingent on an acceptable inspection with a written repair list and completion deadline before funding.
• Do not accept “We’ll fix it after the sale.” Your leverage largely disappears once they have your money.
• If the dealer declines to allow a third-party inspection on their lot, that is a major red flag—walk away.

(Serious Concern)

Low-star reviewers often describe quote changes between initial discussions and final paperwork, add-on fees appearing late in the process, and pressure to sign quickly to “lock” a price. Common examples include prep fees, documentation add-ons, and mandatory packages that weren’t disclosed upfront. Consumers also report frustration when advertised prices don’t match out-the-door numbers once dealer-installed options and paint/fabric or “protection” packages are layered in.

• Request a written out-the-door quote that lists every fee, tax, and add-on before you travel to the store.
• Refuse “mandatory” add-ons that weren’t included in the advertised price.
• Don’t sign anything until you’ve confirmed the price and content match the advertisement and your inspection findings.

(Moderate Concern)

Some customers report that trade offers are significantly below market estimates, and that promised trade values can change upon arrival due to on-site “reassessment.” This is not unique to one dealer, but it can materially distort your deal.

• Get multiple offers from online buyers and nearby dealers before visiting.
• Bring maintenance records, photos, and an independent appraisal if possible.
• Be prepared to walk if the trade-in is used to shift numbers rather than improve your total price.

(Serious Concern)

Public complaints frequently cite aggressive sales of extended service contracts, tire/wheel coverage, fabric/paint sealants, GAP, GPS/theft etch, nitrogen fills, and other add-ons that can add thousands to the final price. Some buyers say they only discovered these items after signing or that interest rates were higher than what their credit unions would offer.

• Secure your own pre-approval from a bank or credit union so you can compare APRs.
• Decline all add-ons unless you’ve researched their value and exclusions in writing.
• Carefully review the itemized retail installment contract; don’t rely on verbal explanations.

(Serious Concern)

Buyers report discovering leaks, non-functional appliances, cosmetic damage, missing parts, and basic setup issues shortly after purchase—issues that a thorough PDI should catch. The consequence is often immediate service appointments and lost use during peak camping season.

• Bring an inspector: Find an RV inspector.
• Run water systems, check for soft spots, test 120V/12V circuits, slides, HVAC, LP appliances, and safety detectors.
• Withhold final payment until all agreed repairs are completed and verified.

(Serious Concern)

Several low-star reviews at many RV retailers (and noted in feedback for this store) reference long repair queues, weeks-long parts waits, and poor communication about repair status. When warranty approvals are involved, the process can stretch further, leaving the RV idle at the dealership and the owner canceling planned trips.

• Get written timelines and escalation contacts before leaving your RV.
• Confirm if diagnosis time and storage are covered under warranty.
• Ask for photos of failed parts and keep all service orders for potential claims.

(Moderate Concern)

Multiple dealerships—including this location by public accounts—receive complaints about delays in title delivery, incorrect paperwork, and tax/registration hiccups. This can complicate your ability to insure, register, or resell the rig.

• Before funding, get a written commitment on when you will receive the title, plates, and MSO if applicable.
• Cross-check VINs, lienholder info, and purchase contracts for accuracy.
• If deadlines lapse, consider filing a complaint with state regulators and your lender.

(Serious Concern)

Consumers commonly allege rushed fixes, parts replaced without resolving root causes, and units returned still exhibiting the same defect. Water intrusion, slide alignment, axle/tire wear, and electrical gremlins are recurrent categories.

• Insist on test-proving the fix (e.g., pressure test for leaks, thermal test for HVAC, extended run of slides).
• Request returned/failed parts and photographs for your records.
• Escalate to the manufacturer if the dealer appears unable to resolve chronic defects.

(Moderate Concern)

Reports describe situations where sales promises about included accessories, timelines, or repairs weren’t met after closing. If it isn’t on the buyer’s order or a signed “We Owe” form with dates, assume it won’t happen.

• Document every agreement on a signed “Due Bill/We Owe” with clear due dates.
• Don’t leave with the RV or fund the loan if anything material is unresolved.

(Moderate Concern)

Some negative reviews mention inexperienced sales or service personnel who cannot answer technical questions or diagnose complex issues. This often leads to repeat visits and frustration.

• Ask who will be your master technician and verify certifications.
• Request a full walk-through with hands-on demonstrations of all systems.

(Moderate Concern)

RV parts pipelines are often slow, especially for specialty components. Customers report extended delays while waiting for OEM approvals and shipments, which dealerships can’t always control—but proactive communication and temporary workarounds can make a difference.

• Ask for ETAs in writing and verify if aftermarket alternatives are allowed by the warranty.
• Request partial returns if safe and feasible while waiting on non-critical parts.

(Serious Concern)

Multiple low-star reviews describe ruined trips due to post-sale repairs or warranty holds. This leads to real financial loss—nonrefundable campground deposits, time off work, and travel plans upended. Avoid this by performing your own inspection and requiring fixes before delivery.

• Build contingencies into your purchase agreement and refuse to close with active issues.
• Use community checklists to test every system. If you’ve had to cancel a trip after buying here, please add your story for other shoppers.

(Serious Concern)

Depending on the facts, patterns described in consumer complaints can implicate several consumer protection rules and agencies:

• Magnuson-Moss Warranty Act (Federal): Prohibits deceptive warranty practices and requires clear written terms. If warranty repairs are unreasonably delayed or coverage is misrepresented, owners can pursue remedies. Reference: FTC: Magnuson-Moss Warranty Act.
• FTC Act (Section 5): Bars unfair or deceptive acts or practices. Misrepresenting vehicle condition, add-on requirements, or financing terms can draw scrutiny. Reference: Federal Trade Commission.
• Arkansas Attorney General’s Consumer Protection: For deceptive trade practices complaints in Arkansas, contact the AG’s office. Reference: Arkansas Attorney General.
• NHTSA Safety Recalls: Safety defects and recalls must be addressed promptly. Buyers should search their exact VIN for open recalls. Reference: NHTSA Recalls Lookup and a dealership-specific search format here: NHTSA recall search for Open Road RV Sales Rogers AR.

Document everything: dated photos, service orders, texts/emails, and sales documents. If you suspect unfair or deceptive practices, file complaints with the FTC, the Arkansas Attorney General, your lender, and—if a safety issue is involved—NHTSA. For broader public visibility, also consider posting a detailed timeline on owner forums so other shoppers can learn from your case.

(Serious Concern)

Defects reported by RV owners across brands and dealers can have direct safety and financial consequences. The following categories are most frequently tied to severe risk or high-cost outcomes:

• Water leaks and structural damage: Water intrusion leads to rot, mold, electrical shorts, and devaluation. Immediate inspection and pressure testing are essential.
• Brake, axle, and tire problems: Premature tire wear, bent axles, or brake issues can cause catastrophic failure on the highway.
• LP gas systems and appliances: Faulty regulators, leaks, or poorly installed appliances create fire or asphyxiation risk. Verify with soapy water tests and detector checks.
• Electrical hazards (12V/120V): Miswiring, inadequate bonding, or inverter/charger failures can cause shocks or fires.
• Slide mechanisms and seals: Binding slides damage walls/floors and can trap occupants; failed seals allow water intrusion.

Before taking delivery, verify there are no open recalls on your exact VIN via NHTSA, and have an independent inspector test critical systems. If the dealer resists third-party verification, take that as a warning sign.

(Moderate Concern)

Extended warranties and “protection” packages often have exclusions, deductibles, and claim hurdles that make them less valuable than implied. Public complaints about dealers nationwide—and echoed locally—cite pressure to buy these add-ons and confusion about what’s actually covered. Scrutinize every policy document, not just the sales brochure.

• Ask for the full policy and read what’s excluded; many items fail due to “wear and tear” or “water intrusion,” which are frequently excluded.
• Self-insure smaller risks; put the premium into a repair fund instead.
• If you want a plan, shop third-party options independently and compare.

(Serious Concern)

An impartial pre-purchase inspection is often the difference between a carefree first season and months of downtime. Once the dealer is paid, your case becomes one of many in the service queue. If your situation is not a “no-move” safety defect, you may be deprioritized.

• Coordinate the inspector’s visit before you sign; ask the dealer to provide power, water, and adequate time.
• Use the report to negotiate fixes or price concessions.
• Make funding conditional on completed corrections and re-inspection if needed.