Outfitter RV Manufacturing- Longmont, CO Exposed: Build defects, delays—inspect before you pay

(Serious Concern)

Before you place a deposit or take delivery, hire an independent RV inspector. This is your primary leverage to demand fixes before money changes hands. Use a certified inspector who is not affiliated with the dealership. If Outfitter RV Manufacturing does not allow you to bring in a third-party professional, consider it a major red flag and walk away.

• Find local options: Search “RV Inspectors near me”
• Ask for a full written report that covers roof, seals, plumbing, electrical, lift mechanisms (critical in pop-up campers), structure, and propane systems.
• Refuse to sign final paperwork until all inspection-noted items are corrected and verified.

Many owners learn—too late—that once a dealer or manufacturer has your payment, service backlogs, parts delays, or warranty debates can leave your camper tied up for weeks or months, causing cancelled camping trips and significant personal expense. Protect yourself up front. If you’ve already faced extended service delays here, share your timeline for others.

(Serious Concern)

Multiple low-star reviews and forum posts referencing Outfitter RV Manufacturing’s Longmont facility describe quality-control misses discovered soon after delivery. While experiences vary, the recurring themes noted by dissatisfied owners include water intrusion, roof sealant gaps, misaligned cabinetry, electrical gremlins, and fit/finish inconsistencies on custom work. Reviewers also describe issues unique to pop-up campers—such as lift mechanism adjustments, canvas sealing, and condensation management.

• Leaks: Reported around roof penetrations, windows, or seams—especially after weather exposure or wash tests.
• Electrical: Intermittent 12V issues, fuse/breaker mysteries, and aftermarket fixes that owners had to pay for independently.
• Trim and cabinetry: Warping, misfitting doors, and fasteners backing out with travel vibration.
• Canvas/softwall: Poor sealing and tension leading to draft, moisture, or dust ingress on off-pavement trips.

To see specific owner claims, head to the dealership’s Google profile and sort by lowest rating: Google Business reviews for Outfitter RV Manufacturing – Longmont, CO.

(Serious Concern)

Another common pain point: missed delivery estimates and changing timelines. Public feedback indicates that some customers experienced repeated schedule slippage during custom builds or major repairs. The reasons can range from staffing bottlenecks to part sourcing. Whatever the cause, consumers emphasize the impact: long waits, rescheduled trips, and storage or lodging costs while they waited on the unit.

• Uncertain ETAs: Moving targets for completion and inconsistent updates.
• Parts delays: Aftermarket components or specialty items slowing final delivery.
• Seasonal demand: Service queues in spring/summer leaving campers sidelined.

To avoid getting stuck, tie delivery dates to written remedies (e.g., partial refunds or accessory credits if dates slip) and verify this is included in your sales contract.

(Serious Concern)

Post-sale support friction is a flashpoint in many negative reviews. Common themes include disagreement over whether issues are “warranty” versus “wear-and-tear,” slow responses on warranty claims, and extended repair queues. Some owners report paying out of pocket to local repair shops after becoming frustrated with turnaround times.

• Ambiguity in what’s covered: Especially on custom options or third-party components.
• Longer waits for authorization: Customers waiting for “approval” before work begins.
• Out-of-pocket fixes: Owners opting for local techs to avoid downtime.

Ask to see the full written warranty and exclusions before you put down a deposit. Confirm who pays for mobile tech diagnostics, shipping, or removal/reinstallation of defective parts.

(Moderate Concern)

Negative reviewers frequently describe communication gaps: slow email responses, voicemail ping-pong, and difficulty getting straight answers from a small team stretched across sales, scheduling, and service. With custom builds especially, frequent and clear communication is critical—owners say that when updates are missed, confusion over specs or changes grows.

• Missed callbacks or incomplete status updates.
• Changes not documented in writing, leading to disputes.
• Staff turnover or role changes disrupting continuity.

Insist that all decisions and changes be documented in email or on a signed build sheet. Summarize every call in writing so there’s a paper trail.

(Moderate Concern)

A portion of consumer complaints mention evolving quotes and change orders that increase the final price. Custom work often entails scope adjustments, but buyers should be on guard against vague descriptions, undocumented add-ons, or “assumptions” about what is or isn’t included.

• Line-item every option: Materials, labor hours, and part numbers.
• Cap on change orders: Require written approval for any scope change.
• Protect your deposit: Clarify if deposits are refundable when delays or material changes occur.

If your quote keeps shifting, pause the project and request a consolidated, signed scope with a fixed-price component and documented exceptions.

(Moderate Concern)

Truck campers are treated differently than motorized RVs, and titling/registration requirements vary by state. Some reviewers report frustration obtaining timely documentation such as the Manufacturer’s Statement of Origin (MSO), invoices, weight certificates, or component serial lists needed for warranty support.

• Ask for the MSO and full parts list at delivery.
• If your state requires titling a truck camper, confirm compliance steps and timelines.
• Confirm the official dry weight and center-of-gravity specs to match your truck’s capacities.

Missing or delayed paperwork can complicate financing, registration, or future resale, so lock down these details before final payment.

(Serious Concern)

Critical reviews frequently mention slow repair timelines and backlogs during peak season. Smaller manufacturers often run lean service teams, which can strain resources when warranty claims spike.

• Ask for the average turnaround time for the last 60 days, broken out by warranty vs. customer-pay jobs.
• Demand a written service appointment with start and completion windows before dropping off.
• Clarify storage fees or policies if parts are delayed.

If your RV is currently waiting on parts or repairs here, how long have you been sidelined? Post your timeline for shoppers.

(Moderate Concern)

Across the RV industry, dealerships and some factory-direct sellers commonly pitch add-ons: extended service contracts, sealant packages, fabric coatings, and financing that may carry higher-than-expected APRs. While we are not asserting a specific practice at this location, consumers should assume upsells will be offered and scrutinize them closely.

• Compare extended warranties to your insurer’s endorsements or a reputable third-party plan—many exclusions limit real-world value.
• Shop your financing through your bank or credit union; bring a pre-approval to negotiate.
• Refuse any add-on not explicitly requested—don’t sign a “we owe” or “addendum” with vague terms.

For a deep dive into dealership upsells and how to evaluate them, search this consumer-focused channel: Liz Amazing’s videos on RV dealer add-ons and inspections.

(Moderate Concern)

Although Outfitter is primarily a manufacturer rather than a broad used-RV dealer, some buyers may attempt trade-ins. Generally, consumers report that trade offers can be low relative to private-party value. If a trade-in is contemplated, come armed with comps, NADA/market data, and multiple appraisals.

• Get offers from multiple buyers (consignment lots, RV resellers) before accepting any trade.
• Disconnect the trade from the purchase price—negotiate each independently.
• Consider selling privately for stronger net proceeds.

(Serious Concern)

Reported defects and service failures in a pop-up truck camper can escalate into safety risks and substantial financial loss:

• Water intrusion compromises structure, delaminates panels, and creates mold—a health risk and major depreciation hit.
• Electrical faults can lead to battery damage, shorts, or fire hazards. Loose terminators, undersized wire, or poorly protected runs can be dangerous on rough roads.
• Lift mechanisms and softwall sealing are critical; failures can cause roof collapse risk, water ingress, or inability to deploy/stow the camper safely.
• Propane system leaks or improperly vented appliances pose acute safety hazards.
• Incorrect center-of-gravity data or underreported weights can compromise truck handling and braking.

Search for any safety recalls or complaints associated with this manufacturer or the components installed in your unit: NHTSA Recall Search – Outfitter RV Manufacturing (Longmont, CO). Because truck campers are often regulated differently than motor vehicles, also check component makers (e.g., Dometic, Suburban, Thetford, Lippert) for recall notices.

Want to help other shoppers assess real-world risk? Add your safety-related experiences.

(Serious Concern)

If you encounter warranty denials or misrepresentations, you may have protections under federal and state law:

• Magnuson–Moss Warranty Act (U.S.): Governs written warranties on consumer products and prohibits deceptive warranty practices. File a complaint with the FTC if you suspect violations: Report to the FTC.
• Colorado Consumer Protection Act (CCPA): Prohibits deceptive trade practices in Colorado. You can contact the Colorado Attorney General: Colorado Office of the Attorney General.
• NHTSA: For safety-related defects in vehicles or equipment, submit a complaint: Report a Safety Problem to NHTSA.
• FTC Truth in Lending/Holder Rule (if financing): Ensures finance disclosures and lets you assert claims against the lender if the seller violated the sales contract. Learn more: FTC Holder Rule.

Note: Colorado’s “Lemon Law” primarily covers new motor vehicles and may not apply to truck campers. Consult a consumer protection attorney for tailored advice.

(Serious Concern)

Bring a professional inspector and insist on a full systems test—ideally after the unit has been water-tested and “heat soaked.” Consider these essential checks:

• Roof, seams, and penetrations: Hose test; then inspect for dampness with a moisture meter.
• Lift system: Raise/lower multiple times; check locks, alignment, fabric tension, and seals.
• Electrical: Verify battery charge state, converter operation, all 12V/120V circuits, and parasitic draw.
• Propane/appliances: Pressure-leak test; run furnace, fridge, stove, and water heater.
• Weight and balance: Validate claimed dry weight and center of gravity against your truck’s payload/axle limits.
• Fasteners/hardware: Inspect cabinetry, hinges, drawer slides, and mounting points for proper torque and alignment.

Hire locally: Find RV inspectors near you. If inspection access is denied or rushed, walk away—no exceptions. For shopper education on PDI best practices, check Liz Amazing’s delivery inspection guides and search her channel for the brand you’re considering.

(Serious Concern)

Follow these steps to minimize risk and costs:

• Third-party inspection before deposit or delivery; don’t compromise. Search local RV inspectors.
• Get everything in writing: build sheet, options, delivery date, liquidated damages for delays, and warranty scope.
• Demand a full water test and overnight systems test prior to final payment.
• Refuse unnecessary add-ons; shop your financing and compare extended-service plans independently.
• Document all communication; summarize calls in email; take photos/videos at delivery and during PDI.
• If disputes arise, reference the Magnuson–Moss Warranty Act and CCPA in your written complaint and copy the Colorado AG, BBB, and lender (if applicable).

If you’ve negotiated strong protections or faced pushback, explain what worked (or didn’t) for you.