Parris RV – Murray, UT Exposed: Price Discrepancies, Finance Upsells, PDI Failures, Service Delays

(Serious Concern)

Across the RV industry (and within public feedback on Parris RV’s Murray location), one of the most expensive mistakes buyers report is skipping an independent pre-purchase inspection (often called a PDI, though dealers also use that term for their own prep). An experienced, third-party RV inspector can identify leaks, sealant failures, soft flooring, miswired systems, appliances that fail under load, and damage missed by a dealer’s in-house prep.

• Why it matters: Once you sign and drive off, your leverage drops sharply. Service departments prioritize new sales and warranty queues. Owners often report cancelled trips while their “new” RV sits for weeks or months waiting on parts or technician time.
• How to find a pro: Use this search—call several and ask for a sample report: RV Inspectors near me.
• Non-negotiable: If a dealer will not allow an independent inspection on-site before you sign, that is a red flag. Walk.
• Put it in writing: Make the purchase contingent on pass/fail criteria and a remedy plan for deficiencies uncovered by the inspector.

For more context on why independent inspections save thousands, watch buyer-focused breakdowns here: Liz Amazing on avoiding dealership pitfalls.

(Serious Concern)

Multiple 1- and 2-star accounts for the Murray location describe experiences where advertised prices, trade numbers, or “we’ll take care of that” promises changed at the signing table. Consumers also allege high-pressure tactics to close the deal on the spot, along with fees, add-ons, and packages they did not anticipate.

• Price vs. out-the-door cost: Buyers report unexpected “prep,” “protection,” and “documentation” charges that inflate the total.
• Spot-delivery risk: Some buyers indicate they were encouraged to take delivery immediately—before financing or final paperwork was fully explained—which can corner you into unfavorable F&I products.
• Action step: Request a written, line-item out-the-door price before you arrive. Decline all add-ons in writing unless you’ve researched their true value.

(Serious Concern)

Public complaints at this location describe high interest rates compared to quotes from local credit unions and assertive pitches for extended service plans, tire-and-wheel coverage, paint protection, and GAP—even when buyers already have coverage or don’t need it. Some buyers felt these products were presented as mandatory when they are optional.

• Interest rate check: Secure pre-approval from your own lender. Compare the APR and loan terms against the dealer offer.
• Warranty reality: Many RV “extended warranties” are third-party service contracts with exclusions, deductibles, and claim hurdles. If you want one, shop them independently and compare terms in writing.
• GAP and add-ons: GAP can be useful for low down payment buyers, but pricing varies greatly; dealers often mark it up.

Helpful guide: The FTC reminds consumers that add-on products are optional and must be disclosed clearly. If you suspect deception, consider a complaint: FTC resources on auto financing and add-ons.

(Moderate Concern)

Several reviewers at the Murray location describe trade offers that changed substantially on delivery day, or appraisals they felt were far below market. This is common across the industry and can erase any discount you negotiated on the new unit.

• Countermeasure: Obtain written, sight-unseen and in-person trade bids from multiple dealers and specialty buyers. Bring maintenance records, photos, and a recent independent appraisal if possible.
• Contract clarity: Ensure your purchase agreement states the exact trade value and conditions under which it can be altered.

(Serious Concern)

Consumer reports for Parris RV – Murray cite defects discovered immediately after delivery: water leaks, trim falling off, inoperable appliances, shorted wiring, and slideout or leveling problems. This strongly suggests insufficient or rushed PDI processes, which burdens owners with early service appointments and lost camping time.

• Moisture and sealants: New units can leak from roof and penetrations that were never sealed properly at the factory or dealer.
• Electrical checks: Test AC and DC systems under load on-site; insist on demonstrating all appliances and components before signing.
• Action step: Hire an independent inspector: Find a qualified RV inspector.

(Serious Concern)

A frequent thread in 1- and 2-star reviews for the Murray store is long service lead times (weeks to months), slow parts-order updates, and poor communication during warranty repairs. Several owners describe cancelled trips and storage headaches while their “new” RV sits parked awaiting attention.

• Why delays happen: Many dealerships sell far more units than their service department can support. Manufacturers also require pre-authorization for warranty work, which adds time.
• Know your rights: Warranty service must be provided within a reasonable time. Document every contact. Escalate with the manufacturer if a dealer backlog jeopardizes safety or utility.
• Plan B: Before buying, ask Parris RV Murray for their current service lead time for the brands you’re considering and whether they prioritize owners who bought elsewhere.

What has your service timeline looked like at this store? Tell future buyers what to expect.

(Moderate Concern)

Multiple low-rated reviews for the Murray location allege delays obtaining titles, plates, and final paperwork. In some cases, owners report difficulty reaching a responsible contact to resolve missing or incorrect documents—compromising their ability to camp legally or insure the rig properly.

• Protect yourself: Do not leave with the unit unless you receive a complete, correct purchase packet and written timelines for tags/title. Verify the VIN against all documents.
• Escalation path: Utah residents can contact the Division of Motor Vehicles for title issues and file complaints if deadlines pass without resolution.

(Moderate Concern)

A common complaint pattern at the Murray store is sales or service associates who do not return calls, repeatedly reschedule, or fail to follow through on we-owe promises (e.g., fixing a punch-list item, providing missing accessories, or honoring pickup dates). This erodes trust and, in practical terms, can push your RV to the back of the line.

• Documentation: Put every promise in writing with dates and names. Confirm by email before delivery.
• Management escalation: If you’re not getting updates, respectfully escalate to a manager and set a written follow-up schedule.

(Serious Concern)

Allegations found in public reviews—misrepresentation of pricing, deceptive add-on sales practices, unreasonable delays in warranty service, or failure to deliver titles on time—can intersect with federal and state consumer protections. While we’re not providing legal advice, buyers should be aware of the following frameworks and options:

• FTC Act and Auto Add-Ons: The Federal Trade Commission prohibits unfair or deceptive acts. Add-on products must be clearly disclosed; deceptive pricing or mandatory add-ons can be unlawful. See FTC guidance: FTC on auto advertising and add-ons.
• Magnuson–Moss Warranty Act: Governs consumer product warranties and requires clear terms; it prohibits tying arrangements that force you to buy particular services to keep your warranty valid. More: Magnuson–Moss overview (FTC).
• Safety Defects and Recalls: If a safety defect is suspected, owners can report to NHTSA and check recalls by VIN. Start here: NHTSA recall lookup.
• Utah Consumer Protection: For deceptive practices or breach of contract, consider contacting the Utah Division of Consumer Protection or the Utah Attorney General’s Office.
• Title delays: Utah DMV can provide guidance on title processing and necessary steps if documents are delayed.

If you believe add-on products were misrepresented or you were pressured into products you didn’t want, you can file an FTC complaint and a complaint with Utah consumer protection agencies. Keep copies of the buyer’s order, retail installment contract, and all correspondence.

(Serious Concern)

Defects that slip through at delivery—especially water intrusion, brake or suspension faults in towables, LP gas leaks, and electrical shorts—can result in serious injury, further damage, and significant losses in resale value. Reviewers at the Murray store frequently describe early failures requiring immediate service. Safety and cost implications include:

• Water leaks: Hidden leaks can rot subfloors and walls in weeks. Early detection matters. Insist on a moisture meter check and document sealant condition during your inspection.
• LP and electrical: An independent inspector should perform manometer tests for LP system integrity and assess AC/DC circuits under load to prevent fire risks.
• Axles, brakes, tires: Before towing away, verify torque specs were set, brakes adjusted, and tire pressures are correct to the load rating. Keep a written PDI checklist.
• Recalls: Many RV brands have running recalls. Enter the VIN at NHTSA and request written confirmation that all open recalls are addressed before you accept delivery.

If you’ve had a serious safety defect post-purchase at the Murray location, what happened and how quickly was it resolved? Report the timeline for other shoppers.

(Moderate Concern)

Like many busy RV dealers, Parris RV – Murray appears to sell more units than its service department can support at peak times. When production defects emerge post-sale (not unusual in today’s RV manufacturing environment), owners queue behind ongoing warranty work and incoming deliveries. The mismatch creates predictable delays that frustrate buyers who were assured quick fixes during the sales process.

(Moderate Concern)

Warranty authorization and reimbursement are controlled by the manufacturer. Dealers sometimes push back on borderline claims or wait for authorization, contributing to delay. None of this excuses poor communication—but it helps buyers understand that prompt, written commitments before delivery are essential leverage.

(Moderate Concern)

Dealership profitability relies heavily on finance reserve (interest rate markups) and add-on products. This incentivizes aggressive upselling and can lead consumers to misunderstand optional products as mandatory. Knowing this dynamic helps you negotiate confidently and say “no.”