Poulsbo RV Kent- Kent, WA Exposed: Hard-sell add-ons, rate markups, PDI defects & title delays

Introduction: Who is Poulsbo RV Kent (Kent, WA) and why this report exists

AI-powered research tools have systematically collected and analyzed public information to produce this report. Poulsbo RV is a Washington-based dealership group with multiple locations in the Puget Sound region; the Kent, WA store is one of its flagship sales and service centers serving Seattle–Tacoma commuters and regional RV buyers. While the company is not a national chain, it operates as a multi-location regional dealer. This assessment focuses exclusively on the Kent, WA location and synthesizes patterns found in recent consumer feedback, public complaints, and forum discussions, with historical context where relevant.

Broadly, the Kent location draws mixed to negative feedback from a notable segment of recent reviewers who describe high-pressure sales tactics, add-on fees and upsells, trade-in disputes, financing surprises, pre-delivery quality problems, long repair wait times, and delayed paperwork. These issues are not unique to one RV dealer; they are common pain points across the industry. However, at Poulsbo RV Kent, consumers report recurring versions of these concerns with enough frequency to merit careful scrutiny before you purchase.

Start your own due diligence by reading recent reviews on their Google Business profile for the Kent location and sorting by lowest rating: Poulsbo RV Kent Google Business Profile. From there, click “Sort by Lowest Rating” to see the most critical, recent complaints for yourself.

How to research this dealership like a pro (and protect yourself)

Independent inspection is your leverage

Before signing anything, arrange a third-party RV inspection. This is your only real leverage to catch water intrusion, roof and sealant defects, misaligned slides, soft floors, brake or axle issues, propane leaks, electrical faults, and non-functional appliances before the deal funds. Dealers typically prioritize paid, new sales over warranty service—if a defect surfaces after they have your money, many buyers report being pushed to the back of the service line. Some consumers end up canceling costly camping trips because their RV sits for weeks or months awaiting repairs. Find a qualified inspector with a simple search: RV Inspectors near me. If a dealership will not allow a third-party inspection prior to delivery, that is a major red flag—walk away.

Tap owner communities for unfiltered feedback

Join model-specific owner groups and forums for data-rich, real-world insights—especially for the brands stocked at the Kent store. For Facebook, do not rely on a dealer’s own page; instead, search for brand/model owner groups via Google: Search brand owner communities on Facebook via Google. Also try make/model specific threads on community forums such as RVForums, RVForum.net, and Good Sam. Cross-check what owners say about common defects, recall rates, parts availability, and warranty satisfaction. And if you have experience at this specific Kent location, have you purchased or serviced here? Tell other shoppers.

Watch industry watchdogs exposing dealer practices

Creators like Liz Amazing have produced dozens of consumer advocacy videos about RV dealer tactics, extended warranty pitfalls, and inspection prep. Use her channel’s search to look up the brands or dealership you’re considering: Liz Amazing’s investigative videos on RV dealer tactics. Before your visit, we also recommend reviewing her pieces on upsells and financing pressure: Liz’s breakdowns of RV extended warranties and add-ons. Finally, search her channel again by the brand and model you’re shopping to learn the top failure points and inspection tips: Search Liz Amazing’s channel for your RV brand.

Key patterns consumers report at Poulsbo RV Kent (Kent, WA)

High-pressure sales and add-on upsells

Recent low-rated Google reviews for the Kent location frequently describe high-pressure sales experiences, especially around extended warranties, service contracts, “fabric/paint protection,” interior or undercoating packages, GPS or theft-deterrent add-ons, and pricey “prep” or “delivery” fees. Buyers report feeling rushed on delivery day, presented with add-ons bundled into monthly payment quotes, and told that coverage is “required” or strongly implied as necessary for financing—practices that can be misleading. To protect yourself: decline all add-ons until you’ve had time to independently price them and read the contract terms in full. Extended service contracts often have exclusions, deductibles, and manufacturer overlap that reduce their real value.

• Tactic to watch: “Payment packing” where add-ons are folded into a monthly payment instead of itemized. Insist on a full cash OTD price and itemized menu of any extras.
• Action step: Bring a pre-approval from your bank or credit union so you can compare dealer financing vs. your baseline.
• PDI first, paperwork second: Do not sign until an independent inspector has verified condition. If you’ve dealt with this at the Kent store, share whether upsells were pushed on you.

Advertised price vs. out-the-door reality

Multiple low-star reviews allege that the final out-the-door (OTD) price differed meaningfully from what was expected, often due to dealer-added fees or packages not shown in original ads. Some buyers report holding the line and having fees removed; others felt cornered by delivery-day time pressure. Always request a written OTD quote (including taxes, doc fee, prep, and any add-ons) before you visit. If the dealership won’t provide it in writing, treat it as a red flag and be prepared to walk.

Trade-in disputes and low-ball offers

Consumers at the Kent location describe low trade valuations that shift late in the process after the store has their rig on-site, or changes after “manager reviews” and book checks. While markets fluctuate, changing a firm written offer without cause is a serious trust issue. Secure multiple offers (Carvana, local RV brokers, consignment shops) and bring photos, maintenance records, and a third-party appraisal if possible.

Financing: rate markups and “packed” payments

Reviewers report being quoted rates notably higher than their pre-approvals or what their credit profile would suggest. Dealers can legally earn compensation by marking up lender “buy rates.” It is not inherently illegal but may cost you thousands over term. Pitfalls include “packed” payments (blending GAP/extended warranties into the monthly), long terms (up to 240 months on some RVs), and negative equity rolled into new loans.

• Demand transparency: Ask for the lender’s base approval rate and any dealer reserve or participation being added.
• Compare APRs: Put your pre-approval on the table and insist any dealer offer beat it apples-to-apples.
• Check TILA disclosures: The federal Truth in Lending Act requires clear disclosure of APR, finance charges, and amount financed. Read them before you sign.

Delayed titles, plates, and paperwork errors

One of the most stressful issues reported by Kent customers involves paperwork delays, temporary tags expiring, and lien/registration mistakes. While some delays are manufacturer or state processing related, chronic delays hamper travel plans and can create legal exposure if you’re driving an unregistered RV. In Washington, the Department of Licensing oversees dealers and title processing; consumers can file complaints when deadlines are missed or errors persist.

• Washington resources: Washington DOL—Dealer and Manufacturer Services can take complaints about dealer practices and titling issues. The Washington Attorney General also enforces the Consumer Protection Act (RCW 19.86).
• Document deadlines: Keep copies of purchase agreements, temp tag expiration dates, and any emails with dealership staff promising delivery dates.
• Escalate early: If your temp tag is nearing expiration without a title/registration, escalate in writing to management and consider filing complaints with WA DOL and the AG.

Delivery-day condition and PDI defects

Low-rated reviews of Poulsbo RV Kent frequently cite delivery-day issues: water leaks, non-functioning slides, missing parts, cosmetic damage hidden under decals or sealant, dead batteries, low propane, non-working appliances, and incorrect hitch setup. Buyers describe finding multiple issues within days—especially water intrusion and misadjusted slides—which can cause serious long-term damage if not addressed immediately.

• Plan a thorough PDI: Use a 3–5 hour checklist and your own inspector. Fill the fresh tank, run pumps, test all appliances, extend/retract slides repeatedly, and water test the roof with the dealer present.
• We-Owe form: Any missing items or promised fixes must be listed on a signed “Due Bill” or “We-Owe” with dates and parts numbers. No signature, no promise.
• Don’t fund before fix: Do not release payment until all safety items are corrected, or you have a binding, dated We-Owe. If you encountered PDI defects here, what did you find at delivery?

Service backlogs, parts delays, and communication gaps

Consumers report weeks-to-months wait times for service at the Kent store, difficulty getting status updates, and cancellations of trips while their coach sits on the lot awaiting diagnosis, authorization, or parts. Some buyers allege post-sale prioritization of new-sale PDIs over existing-customer repairs. This is a widespread industry problem, but Kent-specific reviews highlight long dwell times.

• Mitigate risk: If issues are minor and covered by a mobile RV tech under warranty reimbursement, ask the manufacturer to authorize mobile service to avoid dealer wait times.
• Escalate with documentation: Email service managers weekly summaries of open items; photos/time-stamped videos add weight.
• Independent inspection (again): Finding defects before signing reduces the chance you’ll be stranded in the service queue. Search here: RV Inspectors near me.

Warranty runaround: dealer vs. manufacturer

A common refrain: the dealership points to the manufacturer and vice versa, leaving the owner stuck. Under the federal Magnuson-Moss Warranty Act, warrantors cannot require you to buy a specific service/part to maintain coverage, and covered defects must be repaired within a reasonable time. Keep detailed records of repair attempts, dates, and communications; you may qualify for remedies under warranty or state consumer laws if defects persist.

Workmanship quality and repeat repairs

Complaints at the Kent location include poor sealant work, misadjusted doors/slides, sloppy wiring, plumbing leaks, and interior trim failures—sometimes requiring repeat visits. While some coaches leave the factory with defects, careful dealer prep should catch them. When it doesn’t, you pay in time, fuel, and lost trips. Ask to see the dealership’s PDI checklist and the technician’s signed results specific to your VIN.

Safety risks: brakes, axles, propane, and recalls

RV safety defects are not just inconvenient—they can be dangerous. Buyers report undiagnosed brake issues, axle alignment problems causing tire wear, LP leaks, and inoperable CO/LP detectors right after purchase. Many common RV brands experience frequent recalls; the key is how fast the dealer informs owners and completes repairs. Verify your specific RV’s recall status by VIN through NHTSA, and confirm parts are available before delivery.

• Check recalls: Use NHTSA’s lookup before you sign: NHTSA recall search (use your VIN and RV brand).
• Functional safety check: Test brakes, breakaway switch, LP system pressure/leak-down, detectors, and emergency exits during PDI.
• Roadworthiness first: If a safety defect is found, do not take delivery. Require correction or walk away. If your Kent experience involved a safety defect, please describe what happened so others can prepare.

Used RVs: disclosures and “as-is” traps

Owners describe used units that looked clean on the lot but later revealed soft floors, delamination, or appliance failures not disclosed or missed during dealer prep. “As-is” language can limit your remedies. For used coaches, your third-party inspection is even more critical. Require proof of water intrusion tests, roof reseal dates, and major service records. If refused, consider another unit.

Post-sale communication problems

Several customers recount unanswered voicemails, unreturned emails, and difficulty escalating to managers when repairs or paperwork drag on. Keep communication in writing; when a promise is made by phone, follow up with a written summary email and ask the representative to confirm in writing. If you faced communication issues at the Kent store, what resolved it—or didn’t?

Primary sources and how to verify claims yourself

The following links are formatted so you can quickly find discussion threads, complaints, recalls, and watchdog reports specifically referencing “Poulsbo RV Kent-Kent, WA.” Click through and use the site’s filters to sort by most recent or lowest ratings where applicable.

• Google Business profile (sort by Lowest Rating): Poulsbo RV Kent Google Business Profile
• YouTube: Search YouTube for Poulsbo RV Kent-Kent, WA Issues
• Google Search: Google: Poulsbo RV Kent-Kent, WA Issues
• Better Business Bureau: BBB search for Poulsbo RV Kent-Kent, WA
• Reddit r/RVLiving: r/RVLiving: Poulsbo RV Kent-Kent, WA Issues
• Reddit r/GoRVing: r/GoRVing: Poulsbo RV Kent-Kent, WA Issues
• Reddit r/rvs: r/rvs: Poulsbo RV Kent-Kent, WA Issues
• PissedConsumer: PissedConsumer main site (search for “Poulsbo RV Kent”)
• NHTSA Recalls: NHTSA recall search (use your RV’s brand and VIN)
• RVForums.com: RVForums (use onsite search for Poulsbo RV Kent)
• RVForum.net: RVForum.net (search for Poulsbo RV Kent)
• RVUSA Forum: RVUSA Forum (search “Poulsbo RV Kent Issues”)
• RVInsider: RVInsider search: Poulsbo RV Kent-Kent, WA Issues
• Good Sam Community: Good Sam Community search: Poulsbo RV Kent

For additional dealer-agnostic watchdog content, use and subscribe to industry educators like Liz Amazing: Liz Amazing on YouTube. And if you’ve shopped or serviced at the Kent store, add your Poulsbo RV Kent story to help fellow buyers.

Legal and regulatory warnings

Potential legal exposure based on reported patterns

Allegations from consumers at the Kent location—if accurate and systemic—raise potential legal issues:

• Deceptive practices: The Federal Trade Commission Act prohibits unfair or deceptive acts or practices. Representations about required add-ons, false urgency, or misleading pricing can create exposure. Learn more at the FTC: Federal Trade Commission.
• Truth in Lending Act (TILA): Financing disclosures must clearly state APR, finance charge, amount financed, and payment schedule. Any concealment or bundling of add-ons without clear consent may draw scrutiny. Overview: CFPB TILA resources.
• Warranty law: The Magnuson-Moss Warranty Act requires manufacturers and dealers to honor express warranties and restricts tie-in sales. Refusing reasonable warranty service or chronic delays could invite legal complaints. Summary: Understanding Warranties (FTC).
• Washington Consumer Protection Act (RCW 19.86): Prohibits unfair/deceptive acts in trade and commerce. Consumers may seek relief through the Washington Attorney General: File a complaint with WA Attorney General.
• Dealer and titling requirements: The Washington Department of Licensing regulates dealerships and titling. Chronic failures to timely process title/registration, or persistent paperwork errors, can trigger enforcement. DOL info: WA DOL – Vehicle & Vessel Dealers.
• Vehicle safety defects: NHTSA oversees safety recalls and defect investigations. Delayed or ignored recall repair work may be reported. File a safety complaint: Report a Vehicle Safety Problem – NHTSA.

Product and safety impact analysis

How the reported failures affect your safety and wallet

Unchecked water leaks, misaligned slides, propane issues, and brake or axle defects present immediate safety and financial risks. Prolonged water intrusion can lead to mold, rot, electrical shorts, and structural delamination—often not covered fully by warranty if labeled “maintenance” (sealant) failure. Slide malfunctions can trap you inside or damage floors; axle issues can cause tire blowouts or unstable handling; propane leaks risk fire or carbon monoxide exposure.

• Financial risk: Post-purchase warranty disputes and parts delays often strand RVs at the dealership for weeks, compounding losses through canceled trips, storage costs, and devaluation during peak season.
• Resale risk: A history of water damage, slide/floor repairs, or structural fixes will materially reduce resale value.
• Risk control: Pre-delivery third-party inspection, a robust PDI, and standing firm on walk-away rights are the best defenses. If you already encountered these issues, how did they impact your plans and costs?

Are there any positives at the Kent location?

Inventory and occasional strong individual support

To remain objective, some Kent reviewers do praise individual salespeople for responsiveness, note that the lot carries a wide range of brands and floorplans, and report that certain warranty fixes were handled appropriately once parts arrived. Others mention that leadership made good on “We-Owe” items after multiple follow-ups. These positives, however, appear alongside a significant volume of negative accounts regarding sales pressure, prep quality, and service delays—so consistency remains a central concern.

Practical checklist if you proceed with Poulsbo RV Kent

• Bring your own financing baseline: Pre-approve through your bank/credit union. Refuse to sign any finance paperwork until you’ve compared APR, fees, and terms to your baseline.
• Demand a written OTD price: No visit without a line-by-line, all-in written quote including all fees. Decline surprise add-ons.
• Third-party inspection—non-negotiable: Schedule a professional inspector before any funds are released: Find an RV inspector. If the dealer refuses, walk away.
• Extended warranties and add-ons: Get contracts upfront, read exclusions/deductibles, and price independent alternatives (GAP, tire/wheel, roadside) before deciding.
• PDI game plan: Allocate 3–5 hours. Test water systems under pressure, propane under load, electrical on shore power and generator, slides repeatedly, and all appliances. Inspect roof seams, windows, and underbody.
• We-Owe documents: Every missing part or promised repair must be itemized with dates and signatures. No We-Owe = no reliable promise.
• Safety first: Verify brakes, breakaway switch, hitch setup/tongue weight, tire DOT dates and pressures, LP detector function, CO detector function, and fire extinguishers.
• Recall check: Run your VIN through NHTSA and ask the dealership for proof that outstanding recalls are remedied prior to delivery.
• Titling/registration: Confirm who files what, expected timelines, and obtain contacts for follow-up. Photograph temp tag and paperwork.
• Trade-in: Secure multiple offers and bring documentation. Refuse last-minute devaluations without documented cause.
• Documentation: Video your PDI, keep emails for all promises, and request manager confirmations in writing.
• Be willing to walk: The best leverage is leaving. There are other dealers and private-party options if terms aren’t honored.

Contextual note on this report

This analysis relies on patterns visible in public reviews, forums, and consumer guidance resources. Because online reviews change frequently, verify the latest feedback yourself by sorting the Kent store’s Google reviews by Lowest Rating at the official business profile: Poulsbo RV Kent Google Reviews. Then widen your view using the search links above, and consult independent educators like Liz Amazing on YouTube for deep dives into dealership tactics and buyer protections. If you’ve transacted at this exact Kent location, post your financing, service, or title experience so others can benefit.

Final assessment

Based on a sustained pattern of low-rated public reviews and corroborating narratives from owner forums, Poulsbo RV Kent’s most consistent consumer complaints center on: high-pressure sales and upsells, financing rate markups and packed payments, advertised price vs. delivery-day add-ons, low-ball/changed trade offers, PDI defects that should have been caught pre-delivery, prolonged service backlogs with communication challenges, and delayed paperwork/title processing. While individual staff members sometimes earn praise and some resolutions are reported, the overall risk profile for buyers at this Kent location appears elevated compared to best-in-class dealerships.

Given the weight of recent negative consumer experiences and the seriousness of reported issues at Poulsbo RV Kent, we do not recommend purchasing here without—at minimum—an independent pre-purchase inspection, a written all-in OTD quote, and firm walk-away readiness. In many cases, shoppers may be better served by considering alternative dealerships that show stronger records on transparent pricing, PDI quality, warranty handling, and timely paperwork.

If you’ve bought or serviced at the Kent, WA location, what should future buyers know before they visit?