Progressive Housing Inc – Sacramento, CA Exposed: RV PDI misses, service delays, paperwork holdups

(Serious Concern)

Across the RV industry, the number one defense against expensive surprises is a thorough, independent inspection before you take possession. This is especially important when multiple public reviews mention issues discovered shortly after purchase or lengthy post-sale service delays. A third-party inspection gives you leverage while your money is still on the table. Once funds are transferred and delivery is complete, many customers report they are “pushed to the back of the line” for warranty or service work. That can mean cancelled camping trips and your RV sitting at the dealer for weeks or months waiting on parts or technician availability.

• Book a professional inspection in your area: Search “RV Inspectors near me”.
• If a dealer refuses a third-party inspection, treat it as a red flag and walk. Reputable sellers should welcome an independent set of eyes.
• Put inspection findings into a written “We Owe”/Due Bill with deadlines for fixes before delivery.

For a detailed walkthrough on common dealer tactics and how to counter them, review consumer-focused content such as Liz Amazing’s videos on RV dealer upsells and PDIs.

(Serious Concern)

Multiple low-star reviews in the RV retail sector, including those referencing Progressive Housing Inc (Sacramento), point to units being delivered with unresolved defects that should have been caught in a thorough PDI: water leaks, non-functional appliances, missing parts, or cosmetic damage. Customers commonly describe discovering problems on day one or within the first trip, leading to immediate return visits and frustrations over warranty processing and scheduling.

• What to do: Insist on an extended, line-by-line PDI with every system demonstrated (water, electrical, slides, HVAC, leveling, LP leak checks, roof and seals).
• Document everything with photos/videos during your PDI and create a written punch list to be completed before delivery.
• Bring a technician: Find a certified RV inspector near you.

(Serious Concern)

Industry-wide, consumers frequently report prolonged service backlogs. At Progressive Housing Inc (Sacramento), low-star reviews reference long wait times for appointments, parts, and completion. Customers describe weeks to months waiting for repairs, limited communication on timelines, and difficulty getting status updates. While supply chains and warrantor approvals can impact timing, extended downtime significantly affects usability—especially for families with planned trips or those using their RV for temporary housing.

• Ask for a written service timeline and what happens if deadlines are missed.
• Clarify whether emergency or safety-critical issues receive priority.
• Request written confirmation of parts orders and ETA, with contact names.

(Serious Concern)

Some consumers allege delayed titles or registration paperwork, creating stress and legal exposure for buyers. California requires dealers to process title and registration paperwork promptly; delays can leave you without valid tags or unable to legally tow or occupy your unit. Reviews citing slow paperwork processing often coincide with spotty communication and difficulty reaching the right person to resolve the issue.

• Before paying, confirm who handles your title/registration and the timeline (in writing). Ask for proof of submission when completed.
• If you encounter excessive delays, consider filing a complaint with the state. See “Legal and Regulatory Warnings” below.

(Moderate Concern)

Consumers frequently report aggressive upsells at RV dealerships—fabric protection, paint sealant, nitrogen in tires, alarm systems, and high-markup extended warranties or “lifetime” packages. Low-star reviews referencing Progressive Housing Inc (Sacramento) suggest buyers should scrutinize the final worksheet for add-ons that weren’t clearly disclosed or that don’t add real value. Financing office pressure is a common theme across the industry.

• Politely decline add-ons you don’t need and have the finance manager reprint the worksheet without them.
• Compare third-party service contracts and roadside assistance; often better coverage exists outside the dealership.
• Understand that you are not required to purchase an extended warranty to qualify for financing.

For a deeper dive on upsells and how to avoid them, watch Liz Amazing’s breakdown of dealer extras and “gotchas”.

(Moderate Concern)

Several consumers report disappointment with the final APR compared to pre-approval quotes, as well as trade-in offers that come in well below realistic market value. Finance and Insurance (F&I) offices can add markups to rates provided by lenders, and signed buyers may discover later that a slightly better APR or terms were available elsewhere.

• Get a pre-approval from your bank or credit union to benchmark rates before entering the dealership.
• Obtain at least two outside trade-in quotes (and a private-party valuation) to establish a fair baseline.
• Ask the dealer to disclose the buy rate and the sell rate to verify any markup.

(Serious Concern)

Low-star reviews often mention mismatches between advertised condition and what is delivered: prior water damage not disclosed, soft floors, worn components, malfunctioning slideouts, or missing accessories. In the RV world—especially on used units—condition varies widely and requires careful verification.

• Insist on a full moisture inspection and roof assessment before purchase.
• Don’t rely solely on listing photos; verify in person with strong light and a ladder inspection (or hire a pro).
• Make “sale contingent upon inspection” part of your agreement.

(Moderate Concern)

Customers frequently cite slow callbacks, lack of transparency on parts and timelines, and verbal promises that don’t make it into the paperwork. When expectations are misaligned, buyers feel stranded post-sale.

• Reduce everything to writing: texts, emails, signed due bills.
• Ask for a single point of contact for post-sale support.
• Schedule check-in dates for service status updates ahead of time.

(Moderate Concern)

Industry-wide technician shortages can lead to rushed or inconsistent workmanship. Low-star reviews tied to Progressive Housing Inc (Sacramento) mention repairs that didn’t resolve the core problem, or new issues arising after service. While any shop can have misses, patterns of rework are expensive and frustrating for customers.

• Ask whether technicians are RVIA/RVDA certified and request proof of training on your specific systems.
• Request detailed work orders that list diagnostics, parts numbers, and labor hours.
• Inspect the RV before accepting it from service—test every system while you’re on-site.

(Moderate Concern)

Some buyers report friction when trying to cancel after a deposit—especially if they discover defects or financing changes. The key is to understand the dealership’s deposit policy in writing up front, including any non-refundable terms and specific conditions for refunds.

• Only place a deposit with a signed, transparent purchase order and clear refund terms.
• Time-limit your deposit: “Refundable if not delivered by [date].”
• Use a credit card for the deposit when possible, which may offer dispute rights if warranted.

(Moderate Concern)

If consumer complaints include warranty denials, repeated failed repairs, or misrepresentations, legal remedies may apply. Key frameworks:

• Magnuson-Moss Warranty Act (federal): Protects consumers when written warranties are provided; prohibits tying products/services and deceptive warranty practices. Overview: FTC guide to Magnuson-Moss.
• FTC Act (Section 5): Bars deceptive or unfair acts or practices in commerce—relevant for false claims or undisclosed fees. FTC resources: Federal Trade Commission.
• California protections: You can report dealer issues (titles, registration delays, misrepresentation, unfair practices) to the California Attorney General. Start here: California AG: File a consumer complaint.
• Safety: If you encounter a safety defect in your RV (e.g., brakes, LP lines, electrical), file a report and check recalls at NHTSA: National Highway Traffic Safety Administration.

If you believe your rights are being violated, consult a consumer protection attorney experienced with autos/RVs. Keep meticulous records (emails, texts, invoices, dated photos) to support your case.

(Serious Concern)

Defects and service failures carry real-world safety and financial risks:

• Water leaks and roof/seal failures can cause structural rot, mold, and electrical shorts. Long repair queues amplify damage over time.
• LP system issues (leaks, faulty regulators) are an immediate hazard. Always perform a propane leak-down test during your PDI.
• Brake, axle, or tire problems risk blowouts or loss of control—especially if the unit was delivered without a proper PDI or axle alignment check.
• Electrical faults with inverters, transfer switches, or shore power can cause fires or generator damage.
• Slideout malfunctions can strand you at a campsite or cause structural stress if operated while misaligned.

Search NHTSA to see if your RV’s chassis or components have active recalls, then confirm whether the dealer has a process to verify and remedy recalls prior to delivery: NHTSA safety and recalls. It’s wise to ask the dealer for documentation that all applicable safety bulletins and recalls were checked and addressed before you take possession.

(Moderate Concern)

Extended service contracts, “lifetime” packages, and add-on protections are heavily marketed in F&I. Read the fine print, exclusions, and cancellation terms. Ask who administers the contract (dealer vs. third-party), whether the contract is transferable, and how claims are handled if you travel out of state. Many consumers find similar or better coverage outside the dealership at lower cost. As several consumer advocates point out, you’re allowed to arrange your own financing and service contracts—and say no to every add-on without jeopardizing your purchase.

• Request the full contract booklet before you decide.
• Check online owner forums for real claim experiences on the same contract provider.
• Compare costs and coverage against third-party providers independently.