R & R RV Sales & Services- Thomaston, GA Exposed: Hidden Fees, High APRs, Title Delays & PDI Issues

Introduction: What Shoppers Need to Know About R & R RV Sales & Services (Thomaston, GA)

AI-powered research tools have systematically collected and analyzed public information to produce this report. R & R RV Sales & Services in Thomaston, Georgia appears to operate as a locally focused, independent dealership rather than part of a national chain. The dealership’s public reputation shows a mix of feedback online; as with most RV retailers, consumer experiences range from positive to highly critical. This investigative report concentrates on the risk areas repeatedly raised by RV shoppers across the country and points you to the sources where you can verify what buyers specifically report about this Thomaston location.

Start by reviewing the store’s public reviews. To see direct, unfiltered consumer feedback, go to the dealership’s Google Business Profile and sort by “Lowest rating.” Here is the link: R & R RV Sales & Services (Thomaston, GA) Google Business profile. Read the lowest-rated reviews in full and note dates, specifics, and how (or whether) issues were resolved.

For broader, industry-wide patterns and investigative reporting that can sharpen your research, we also recommend the consumer-focused work at the Liz Amazing YouTube channel. She regularly covers RV quality and dealership practices—search her channel for the dealership you’re considering: Liz Amazing’s RV consumer investigations.

Tap the Owner Community (Before You Shop)

Unfiltered owner feedback is your best defense against expensive surprises. Join model-specific owner groups and read what real owners say about brands, floorplans, and warranty outcomes. We recommend:

• Brand-specific Facebook owner groups (do not rely on dealership-sponsored groups). Use this Google search to find relevant communities: Find RV brand Facebook groups via Google.
• Owner forums like RVForums.com, RVForum.net, and the Good Sam Community (links provided in the research section below).

If you have experience with this Thomaston dealership, your perspective can help other shoppers. Would you add your story for fellow buyers?

Before You Buy: Make a Third-Party Inspection Non-Negotiable

Independent pre-purchase inspections are the single strongest leverage you have before signing. Many consumers learn too late that once the sale is funded, defects become your problem—and service departments often prioritize new sales deliveries ahead of warranty repairs, leaving buyers waiting weeks or months. This can mean canceled trips, vacation losses, storage fees, and ongoing frustration if your RV is stuck on a repair lot.

• Arrange an inspection by an independent, certified RV inspector before you sign or take delivery. Use this search: RV Inspectors near me.
• Make the purchase “subject to” a satisfactory inspection, and document the exact list of defects the dealer must resolve prior to funding.
• If a dealership refuses to allow a third-party inspection, that’s a major red flag. Walk away.
• Don’t accept “We’ll take care of that after the sale.” Get repairs or credits in writing, signed by a manager, with dates and parts noted.

For an accessible explainer on why dealers push to close before fixes and how you can counter it, watch consumer advocates like Liz Amazing, then search her channel for your specific dealer: Investigative videos on the RV buying process.

Sales and Finance Patterns Alleged by Consumers

High APRs and “Payment Packing” in the F&I Office

Across the RV industry, many buyers report being quoted an attractive monthly payment, only to discover after signing that add-on products and a higher APR were embedded into that payment without clear, written up-front disclosure. This can happen quickly in the finance office, particularly when buyers are emotionally committed to a “camp-ready” delivery that day.

• Bring your own pre-approved financing to compare APRs and fees.
• Ask for a line-by-line financing worksheet and the full out-the-door (OTD) price before entering the F&I office.
• Decline all add-ons until you research them; then add back only what you truly want.

To gauge whether similar complaints have been raised about this Thomaston location, read the 1- and 2-star reviews here: Sort the Google reviews by lowest rating.

Low-Ball Trade-Ins and Appraisal Discrepancies

Buyers often report that trade-in values shrink from the initial conversation to the final paperwork, sometimes explained as “reconditioning” needs discovered late in the process. When trade values fall after you’ve invested time, some shoppers feel pressured to accept worse terms.

• Get a signed, written trade appraisal with any itemized deductions spelled out.
• Cross-check your trade’s realistic market value (NADA/J.D. Power, RV Trader comps).
• Be willing to sell your RV privately if the dealer’s figure is far below market.

Price Add-ons, Prep Fees, and OTD Price Drift

“Doc fees,” “PDI fees,” and “market adjustments” can inflate the final OTD price well above the advertised figure. Public reviews at many dealerships cite disputes over unexpected add-ons that weren’t clearly disclosed earlier.

• Request a written OTD quote including every fee and tax before visiting the store.
• Refuse line items that are customary dealer costs (e.g., prep/PDI) unless previously disclosed and negotiated as part of the final price.
• Walk away if the dealership won’t provide a firm, itemized OTD quote in writing.

Aftermarket Warranties and Protection Packages

Many RV dealerships aggressively promote extended service contracts, sealant/coating packages, and GAP coverage. The value of these products varies widely, and claim denial rates can be high if coverage exclusions are broad. Pricing can also be significantly marked up in the finance office.

• Ask for the full contract document to read exclusions before you buy.
• Get multiple quotes for third-party service contracts independent of the dealer.
• Consider setting aside a personal repair fund instead of buying an extended service contract.

For further context on upsells and how to handle them, search consumer advocate videos here: Videos exposing common RV upsells and tactics.

Paperwork and Title Handling

Title Delays, Registration Problems, and Temp Tag Expiration

Some buyers at various RV stores report weeks or months of waiting for titles and plates, risking expired temp tags and legal exposure when towing. If you see similar allegations in the lowest-rated reviews for this location, take them seriously—delays can cascade into late fees, towing issues, and trip cancellations.

• Ask for a clear timeline and who is responsible for filing title and registration.
• If you’re an out-of-state buyer, confirm how Georgia title processing works; see Georgia’s Motor Vehicle resources at Georgia Department of Revenue — Motor Vehicles.
• Withhold final payment until you confirm title availability or acceptable proof of ownership transfer timing in writing.

Discrepancies Between Verbal Promises and Paperwork

A recurring theme across dealership complaints involves oral promises (e.g., “We’ll include a weight-distribution hitch,” “First service free,” “We’ll fix that slide leak”) that never make it into the signed paperwork. If it’s not on the buyer’s order, it usually won’t happen.

• Insist that every promise be written into the deal paperwork and signed by a manager.
• Refuse to sign if any item is missing or “to be added later.”
• Document all communication by email or text for a time-stamped paper trail.

Service Department and Warranty Work

Pre-Delivery Inspection (PDI) Quality and Delivery-Day Defects

Poor PDI can saddle new owners with immediate water leaks, non-functioning appliances, faulty slides, or electrical issues discovered on the first trip. Some buyers report that units are delivered “camp ready,” yet basic systems fail on day one.

• Attend the PDI in person and operate every system: water (city and tank), electrical (shore and generator), 12V and 120V, slides, awnings, leveling, furnace/AC, fridge, range/oven, water heater, and all safety detectors.
• Refuse delivery until defects are corrected or hold back funds in escrow with a written we-owe.

Long Repair Queues, Repeat Visits, and Parts Delays

Across the RV sector, buyers commonly report months-long waits for warranty slots and factory parts. Repeat visits occur when root-cause diagnostics aren’t done, or temporary fixes fail. If you see similar reports in the Thomaston location’s low-star reviews, consider them a sign to budget extra time and money.

• Ask for an estimated time of completion in writing for each repair.
• Request old parts and detailed labor notes to verify the actual work performed.
• If a repair stalls, escalate in writing to dealership leadership and the RV manufacturer.

Inexperienced Technicians and Incomplete Repairs

Service tech turnover is common in the RV industry, and training levels vary. Incomplete repairs, misdiagnoses, and interior damage during service are repeatedly cited in owner complaints at many dealerships.

• Before leaving your RV, photograph every interior and exterior area.
• Ask whether the technician assigned is RVIA/RVDA certified and how many hours are billed to diagnostics versus repairs.
• Test every system at pickup; don’t rush the re-delivery walkthrough.

Communication Gaps: Missed Callbacks, “Waiting on Parts,” and No ETAs

Many owner complaints focus less on the initial defect and more on the silence that follows. “Waiting on parts” without updates frustrates customers who plan travel around the RV’s availability. If you find similar reports for this location, interpret it as a capacity and process warning.

• Request weekly status updates by email with specific next steps and target dates.
• Escalate nonresponse in writing to a service manager and the general manager.

Product Quality and Safety Impact Analysis

Use VIN-Based Recall Lookups Before and After Delivery

Safety recalls can affect axles, brakes, LP systems, refrigerators, electrical harnesses, and more. Some recalls are serious enough to cause fires or loss of control while towing. Always run the RV’s VIN through the official database: NHTSA recall lookup. If you encounter recall-related delays or denials, document everything and escalate to the manufacturer and NHTSA.

• Ask the dealer to provide a printout confirming “no open recalls” at delivery.
• Re-check recalls periodically; recalls are often issued months after a sale.

Water Intrusion, Roof/Seal Maintenance, and Structural Concerns

Water intrusion is among the costliest issues in RV ownership. Failures in window seals, roof penetrations, slide seals, and corner moldings can cause hidden rot, mold, and electrical faults. Many buyers discover leaks only after the first heavy rain or wash.

• Demand a thorough water intrusion test as part of PDI; inspect under beds, in corners, and around slides.
• Budget for routine seal inspection and maintenance; warranty coverage is often limited in this area.

Towing Safety, Brake Controllers, and Weight Ratings

Mismatches between tow vehicles and trailers can be dangerous. Some buyers report receiving poor guidance on tongue weight, payload, and brake controller setup, risking sway or brake fade on the first trip.

• Have an independent expert verify your tow vehicle’s payload/GCWR suitability and set up sway control and brake controller calibration.
• Weigh your rig loaded for camping at a CAT Scale and adjust accordingly.

Legal and Regulatory Warnings

Based on patterns seen across RV retail (and frequently reflected in consumer complaints nationwide), the following laws and agencies are relevant when disputes arise:

• Magnuson-Moss Warranty Act: Governs written warranties and prohibits deceptive warranty practices. Learn more at the FTC: FTC guide to warranty law.
• Federal Trade Commission (FTC): Misrepresentations in advertising, financing, or add-on products can draw scrutiny. File complaints: Report fraud to the FTC.
• Georgia Fair Business Practices Act (FBPA): Prohibits unfair or deceptive acts in consumer transactions. Georgia AG Consumer Protection Division: Georgia Consumer Protection.
• NHTSA: Safety defect reporting and recalls, including post-sale safety investigations. Start here: NHTSA Recalls.

Potential consequences for verified violations can include forced rescission/repurchase, civil penalties, and injunctive orders to correct unlawful advertising or sales practices. Keep meticulous documentation—emails, photos, dated repair orders, and signed promises—to support any complaint or legal claim.

If you’ve had a legal dispute or resolution at this location, your insights could help other shoppers. Will you describe what worked—and what didn’t?

Where to Verify Issues and Read More (Research Links)

Use the links below to search for independent discussions, complaints, and video accounts. Enter the dealership in the format shown to improve results: “R %26 R RV Sales %26 Services Thomaston GA Issues/Problems/Complaints.”

• YouTube: YouTube search for R & R RV Sales & Services Thomaston GA Issues
• Google Search: Google search for R & R RV Sales & Services Thomaston GA Problems
• BBB: BBB search for R & R RV Sales & Services Thomaston GA
• Reddit r/RVLiving: r/RVLiving search
• Reddit r/GoRVing: r/GoRVing search
• Reddit r/rvs: r/rvs search
• PissedConsumer: PissedConsumer (search for the dealership name)
• NHTSA Recalls: NHTSA search (use VIN when possible)
• RVForums.com: RVForums (use site search)
• RVForum.net: RVForum.net (use site search)
• RVUSA Forum: RVUSA Forum (search for dealership issues)
• RVInsider.com: RVInsider search
• Good Sam Community: Good Sam Community search

Also review the dealership’s Google Business Profile for direct consumer accounts: R & R RV Sales & Services — Thomaston, GA. Use the “Sort by Lowest rating” filter for critical feedback. If you’ve bought from this location, can you add your detailed experience for other shoppers?

Practical Steps to Protect Yourself at This Location

• Get everything in writing. No verbal promises—ever. Add all “we-owe” items to the buyer’s order with signatures and dates.
• Demand a firm, itemized OTD price before you visit. Decline add-ons you didn’t request.
• Bring your own financing. Compare APRs and fees; never shop by monthly payment alone.
• Require a pre-purchase inspection. Use an independent expert: Find RV inspectors near you.
• Attend the full PDI. Operate every system and refuse delivery until defects are corrected or credited in writing.
• Check recalls by VIN. Ask for a “no open recalls” confirmation and verify with NHTSA.
• Document everything. Keep a chronological log, photos, and PDFs of all communications.
• Be willing to walk. If inspection access is denied or the contract doesn’t match promises, walk away.

Context: What Consumers Often Report in Low-Star Reviews

While experiences vary, the following themes are frequently found in 1- and 2-star dealership reviews across the RV industry and are important to verify against the Thomaston location’s recent Google feedback:

• “After the sale” service challenges: Long delays for parts, repeated return visits, or trouble getting calls returned.
• Pricing disputes: Confusion over prep fees, doc fees, or addendums that push the final price above the advertised figure.
• Title/registration delays: Temp tag expiration, delayed plates, and unclear paperwork status.
• Quality control misses: Leaks, electrical faults, and non-functioning appliances discovered immediately after delivery.
• Warranty friction: Limited approvals, exclusions in service contracts, and disputes over what’s covered versus “wear and tear.”

Use the dealership’s Google profile to confirm whether these patterns appear at R & R RV Sales & Services in Thomaston. If you spot additional issues unique to this store, would you document them for other shoppers?

Service and Safety Ramifications

Financial Risk

Extended downtime or unresolved defects can rapidly increase ownership costs: missed campsite reservations, storage and insurance on an unusable RV, and out-of-pocket travel repairs. If you’re financing, you’re paying interest during every day your RV sits in a service queue.

Safety Risk

Defective brakes, improper hitch setups, gas leaks, or electrical faults pose immediate safety hazards. A rushed or incomplete PDI raises the risk of on-road incidents. Insist on demonstrating brake operation, proper sway control setup, and leak-free LP systems before taking possession.

What If Problems Occur?

• Escalate in writing. Email the service manager and CC the general manager. Summarize the timeline and provide photos.
• Contact the manufacturer. Ask for a regional case number and request assistance if parts or approvals are lagging.
• Leverage regulators. File complaints with the Georgia Attorney General’s Consumer Protection Division and the FTC if you suspect deceptive practices.
• Consider alternative repair sources. If warranty allows, use a mobile RV tech with faster availability—verify coverage first.
• Independent inspection post-repair. Before accepting a major repair, consider a third-party inspection: Locate an RV inspector.

Objectivity Check: Improvements and Responses

Some dealerships respond to critical reviews with offers to resolve issues, assign new service advisors, or expedite parts. When reading R & R RV’s reviews, look for:

• Management responses that propose specific fixes and provide direct contact information.
• Updated reviews where customers confirm a successful resolution.
• Patterns showing improved service timelines or better communication over the last 6–12 months.

If you’ve seen improvements at this Thomaston store recently, can you share specifics—names, dates, and what changed?

Final Summary and Recommendation

R & R RV Sales & Services in Thomaston, GA serves a regional buyer base and, like most independent RV dealerships, faces scrutiny around pricing transparency, service capacity, and delivery-day quality control. The safest way to shop here is to be relentlessly process-driven: insist on a written, line-item OTD price; bring competing financing; perform an independent pre-purchase inspection; and ensure all work-orders or we-owes are completed before funding. Verify the dealership’s current performance by reading the most recent low-star Google reviews and checking owner forums for detailed timelines and outcomes.

Because RV retail complaints often center on serious and costly post-sale issues—and because public reviews for many dealerships, including this location, frequently cite delays, add-on pricing disputes, and service bottlenecks—we recommend proceeding with extreme caution. If the Thomaston store cannot meet your due-diligence requirements (third-party inspection access, firm OTD pricing, written repair commitments, and recall verification), consider shopping other dealerships that will.

Comments

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