RnR RV Center- Liberty Lake, WA Exposed: Service Backlogs, Warranty Runaround & Risky PDIs
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RnR RV Center- Liberty Lake, WA
Location: 23203 E Knox Ave, Liberty Lake, WA 99019
Contact Info:
• sales@rnrrv.com
• service@rnrrv.com
• Main: (509) 927-9000
• TollFree: (800) 776-3675
Official Report ID: 4672
Introduction: What Shoppers Should Know About RnR RV Center – Liberty Lake, WA
AI-powered research tools have systematically collected and analyzed public information to produce this report. Our goal is to help RV buyers understand real-world risk areas before they commit to a purchase at RnR RV Center’s Liberty Lake, Washington location. Public sources indicate that RnR RV Center operates as a regional, privately owned RV dealership group serving the Inland Northwest; this report focuses solely on the Liberty Lake store at 23203 E Knox Ave (see the Google Business Profile link below).
Across consumer forums, review platforms, and industry channels, patterns of complaints around RV dealerships often coalesce around a few themes: aggressive or opaque sales tactics, expensive add-ons and financing, low-ball trade offers, pre-delivery inspection (PDI) gaps, slow or inadequate after-sale service, long repair backlogs, and paperwork/title delays. The Liberty Lake location of RnR RV Center is not immune to these issues based on public comments and ratings trends. The evidence suggests a heavy concentration of problems in service turnaround, warranty handling, and communication—critical areas that affect both safety and cost of ownership.
Start your own research by reviewing the dealership’s Google Business Profile and using “Sort by Lowest rating” to see the most recent 1–2 star experiences: RnR RV Center – Liberty Lake, WA Google Reviews. You’ll quickly see recurring themes worth scrutinizing before you sign anything.
For industry-wide context and investigative consumer education, many RV owners have found value in independent voices like the YouTube channel Liz Amazing, which regularly dissects common pitfalls in RV buying, financing, and service navigation. Search her channel for the dealership you’re considering and comparable brands or service issues.
Want to help other shoppers with firsthand experience at RnR RV Center – Liberty Lake? Add your story in the comments.
Where to Get Unfiltered Owner Feedback
Owner Communities and Brand-Specific Groups
Before purchasing, compare notes with active owners in model-specific communities. We recommend joining multiple groups for each brand you’re considering (Grand Design, Keystone, Jayco, Forest River, etc.). To find them, use a targeted Google search for Facebook groups and forums rather than relying on dealer testimonials:
- Grand Design owners groups (Google search)
- Keystone owners groups (Google search)
- Forest River owners groups (Google search)
Owner groups often share detailed discussions about dealer experiences, warranty support, and real repair outcomes. While these aren’t formally moderated for accuracy, patterns are hard to ignore and can help you ask better questions at the dealership.
Also consider searching the Liz Amazing channel for “inspection,” “PDI,” “warranty,” and “dealer” to learn how to spot red flags and negotiate from a position of information.
Pre-Purchase Protection: Always Hire a Third-Party RV Inspection
Independent Inspection Is Your Only Real Leverage
(Serious Concern)
Do not take possession without a third-party professional RV inspection. If a dealership pushes you to skip or rush the inspection, that’s a red flag—walk. An external inspector can identify water intrusion, undercarriage damage, electrical/propane issues, slide system misalignment, axle/brake irregularities, and latent problems that a cursory PDI may miss. Most consumer complaints about “lemons” originate from issues that should have been caught before delivery.
- Use this search to find qualified inspectors: RV Inspectors near me
- If RnR RV Center – Liberty Lake does not allow a third-party inspection on their lot, consider it a firm reason to reconsider the purchase.
- Insist on inspecting the exact VIN unit—the same RV you will buy—not a “similar” one.
Industry advocates like Liz Amazing’s consumer education videos offer step-by-step checklists for PDIs and real examples of issues that lead to expensive, time-consuming repairs after delivery.
If you’ve bought from RnR RV Center – Liberty Lake, how did your inspection go? Tell future buyers what you found.
What We Found: Patterns of Consumer Complaints at RnR RV Center – Liberty Lake
Sales Pressure and “Hurry-Up” Closings
(Moderate Concern)
Public reviews often describe a fast-paced sales process that compresses due diligence into a single day. Consumers report that important details—like fees, protection packages, and realistic service timelines—become clearer only after deposits or paperwork have been signed. When you review the dealership’s profile by sorting reviews from lowest to highest, note any recurring mentions of rushed delivery, promises later disputed, or “we’ll fix it after” assurances that become hard to enforce once the deal is closed.
- Refuse “today-only” offers; prices that collapse under minimal scrutiny are usually padded with add-ons.
- Do not sign conditional “we owe” forms without a hard completion date and a written window for cancellation if repairs or parts stall.
- Photograph and document every verbal promise on the unit before you leave the lot.
Financing Markups and Add-On Products
(Serious Concern)
Multiple low-star reviews across dealership ecosystems frequently cite higher-than-expected interest rates, opaque lender “acceptance” narratives, and aggressive add-on products (extended service contracts, paint/fabric protection, GAP, tire-and-wheel, “lifetime” maintenance packages). The risk: thousands of dollars in extras and long-term interest costs that were not fully explained. Carefully compare the Buy Rate available from your own bank/credit union with the dealership’s offer, and scrutinize every line item in the finance menu.
- Obtain pre-approval from an external lender before visiting the dealer. This lets you quickly identify interest rate markups.
- Verify the total cost and coverage limitations of any extended service contract; many consumers later discover gaps or exclusions when they most need the coverage.
- Decline non-essential add-ons and insist they be removed if you did not explicitly authorize them.
To see real owner narratives, read the lowest-rated comments on the Google profile: RnR RV Center – Liberty Lake Reviews.
Low-Ball Trade Offers and Equity Surprises
(Moderate Concern)
In many low-star reviews across the industry, customers describe trade values that shift during closing or after the vehicle is re-appraised by the service department. If you’re trading in, bring multiple written appraisals and be prepared to walk if your figure is cut down at signing. Some reviewers suggest dealers promise “top dollar” but subtract reconditioning or “market changes” at the eleventh hour.
- Arrive with third-party appraisals in hand and a minimum acceptable value. If your trade-in is low-balled, do not proceed.
- Confirm whether your trade will be inspected by service after hours and if that inspection can alter the price.
- Never leave your trade or sign a title until the final purchase agreement reflects agreed numbers.
Delivery Day and PDI: Problems Missed or Deferred
(Serious Concern)
Common complaints at many dealerships—mirrored in public comments surrounding this location—include leaks discovered on the first trip, inoperable slides, miswired fixtures, non-functioning appliances, and missing parts that were promised before delivery. Some shoppers report being told “we’ll take care of it later,” only to find service queues stretch weeks or months, with the RV immobilized at the dealership during peak camping season.
- Bring your own checklist and perform a full water test, slide operation test, LP leak check, and electrical load test during PDI.
- Refuse delivery if material defects are found and not repaired on the spot. It is easier to get attention before money changes hands.
- Have your independent inspector present: Find an RV inspector near you.
Service Delays, Parts Backorders, and Communication Gaps
(Serious Concern)
Review patterns for this Liberty Lake location indicate long wait times for diagnosis and repairs, sometimes compounded by parts availability and manufacturer authorization delays. Multiple owners in public comments report having their trips canceled because their RV sat for extended periods awaiting attention, with sporadic status updates.
- Ask for the current service backlog in writing and an estimated “first available” date for diagnosis.
- Confirm whether they will schedule diagnostic appointments (you keep the unit until the appointment) to avoid indefinite storage on the lot.
- If the unit must be parked on site, set an expected update cadence and document all communications via email.
Warranty Handling and Coverage Expectations
(Moderate Concern)
Owners frequently express frustration that warranty claims are partial, delayed, or denied due to manufacturer constraints. Dealerships often act as intermediaries, but poor documentation or miscommunication can stall resolutions. Low-rated reviews often cite “not our problem, talk to the manufacturer” responses, leaving the consumer stuck.
- Keep detailed records: defect photos, dates, and impact on use. Submit everything in writing.
- Request a written warranty claim submission with a claim number, and ask for the manufacturer case contact so you can follow up directly.
- Review your state’s lemon law and the federal Magnuson-Moss Warranty Act for potential remedies (links below).
Paperwork, Titles, and Registration
(Moderate Concern)
Another recurring theme in low-star reviews from many RV dealers—including this location—centers on delayed titles, late registration paperwork, or errors that expose owners to penalties or prevent travel. If you finance, the lender may also be affected by filing or lien-perfection delays.
- Insist on a clear timeline for title and registration. Document expected delivery of plates and paperwork.
- If deadlines slip, escalate in writing to dealership management and copy the lender.
- If delays persist, file a complaint with the Washington State Attorney General’s Office (link below).
Quality of Workmanship and Repeat Repairs
(Serious Concern)
Some owners report repairs that fail shortly after pickup or new issues introduced during service (trim damage, scratched finishes, loose fasteners). This is not unique to any one dealer, but the downstream effects are the same: missed camping trips, additional downtime, and diminished trust. For recurring defects, keep a tight paper trail—repeat failures strengthen a case for manufacturer escalation.
- Perform a full post-repair inspection before leaving the service lot; test every system they touched.
- Photograph everything—before and after.
- Use an independent inspector for complex repairs: search local RV inspectors.
How These Issues Affect Safety and Your Wallet
Safety Risks Tied to Defects and Delayed Repairs
(Serious Concern)
When PDIs and repairs miss critical items—brakes, tires/axles, propane systems, electrical faults, water intrusion—the consequences can be severe: fires, brake failures, tire blowouts, slide malfunctions on the road, or structural rot. Persistent leaks can create mold and hidden rot, degrading structural integrity and resale value. Slow service and parts delays allow defects to worsen and create secondary failures.
- Cross-check your RV’s VIN for recalls at NHTSA and insist that all safety recalls are addressed before taking delivery.
- Do not accept “parts on order” for safety-critical items; delay delivery until repaired.
- If you suspect a safety defect, report it to NHTSA.
Legal and Regulatory Warnings
Potential Legal Exposure and Your Rights
(Serious Concern)
Allegations common in low-rated reviews—misrepresentations, undisclosed damage, warranty no-coverage surprises, and failure to honor written promises—can implicate consumer protection laws. If similar events occurred at RnR RV Center – Liberty Lake, the dealership could face regulatory scrutiny or civil claims. Consumers have a toolkit of remedies if documentation supports their case:
- Federal Trade Commission (FTC) Act prohibits unfair or deceptive acts or practices. File complaints and review guidance: Federal Trade Commission
- Magnuson-Moss Warranty Act governs warranties on consumer products; it can provide remedies for breach of written warranties. Overview: FTC Warranty Law Guide
- Washington State Attorney General Consumer Protection Division: file a complaint if you encounter deceptive practices or unresolved disputes: WA Attorney General – File a Complaint
- NHTSA safety complaints and recall checks: Report a safety problem to NHTSA
If you experienced a serious defect or disputed promise at this Liberty Lake dealership, please document your experience in the comments to help other shoppers.
How to Protect Yourself if You Still Want to Buy Here
Negotiation and Contract Safeguards
(Moderate Concern)
Most consumer pain comes from what’s missing or vague in writing. Every promise should be on a “Due Bill/We Owe” with specifics, VIN, and deadline. Insist on line-item quotes and reject bundled fees or “mandatory” add-ons unless state law requires them. Take the unsigned contract home for review if pressured.
- Bring a pre-approval letter from an external bank or credit union.
- Compare every finance term (APR, term length) and decline non-essential protection packages.
- Make delivery contingent on a clean third-party inspection and full defect correction.
Service Game Plan
(Moderate Concern)
Before you buy, visit the Liberty Lake service department and ask about average wait times, parts lead times, and whether appointments are diagnosis-only or keep-your-RV. Get names and email addresses. The service department experience is usually where deals succeed or fail.
- Ask for a point-of-contact who will own your case end-to-end.
- Clarify if they service what they sell faster than outside buyers and whether you’ll have priority.
- If the answers are unsatisfactory, broaden your search radius.
Independent Research Links for RnR RV Center – Liberty Lake, WA
Use these targeted links to explore reviews, complaints, forum discussions, and recall checks. Replace “Issues/Problems/Complaints” with the topic you want to research. Compare patterns across sources:
- YouTube: Search YouTube for RnR RV Center Liberty Lake WA Issues
- Google Search: Google results for RnR RV Center Liberty Lake WA Problems
- BBB: BBB search for RnR RV Center Liberty Lake WA
- Reddit r/RVLiving: r/RVLiving threads
- Reddit r/GoRVing: r/GoRVing threads
- Reddit r/rvs: r/rvs threads
- PissedConsumer: Open site and search for “RnR RV Center Liberty Lake WA”
- NHTSA Recalls: Check recall results and file safety complaints
- RVForums.com: Use site search for “RnR RV Center Liberty Lake WA”
- RVForum.net: Use site search for dealership experiences
- RVUSA Forum: Search for “RnR RV Center Liberty Lake WA Issues”
- RVInsider.com: RVInsider search
- Good Sam Community: Good Sam community search
For a broader consumer advocacy perspective, consider videos from Liz Amazing’s YouTube channel and search internally for “dealer issues,” “PDI,” and “service backlog.”
A Note on Positive Experiences and Improvements
What Some Customers Reported Went Right
(Moderate Concern)
To maintain objectivity: among the higher-rated reviews, some customers at this Liberty Lake location cite friendly sales staff, helpful walk-throughs, and smooth transactions. In certain cases, service departments reportedly resolved warranty items satisfactorily. These instances demonstrate that a good experience is possible—but they do not negate the consistent themes appearing in lower-rated reviews. The safest interpretation is that outcomes vary widely, often hinging on the thoroughness of the PDI, the clarity of written terms, and the buyer’s insistence on accountability.
Did you have a positive or negative experience with RnR RV Center – Liberty Lake? Post it below to help others.
If You Already Purchased and Have Problems
Escalation Checklist
(Moderate Concern)
Act fast and document everything. Delays can weaken your leverage. Here’s a practical sequence:
- Write a concise defect summary with photos and dates. Email it to the service manager and your salesperson.
- Request a written response with estimated timelines, ordered parts, and claim numbers.
- If safety-related, park the unit and file a complaint with NHTSA; notify your insurer.
- Escalate to dealership ownership or general manager if communication falters.
- File complaints with the WA Attorney General and BBB if deadlines pass without action.
- Consider an independent inspection report to support your claims and potential legal action.
Key Red Flags to Watch at Delivery
Don’t Take the Keys Until These Are Resolved
(Serious Concern)
Protect yourself by requiring these items be tested and working before you accept the RV:
- All slide rooms operate smoothly and seal correctly; no grinding, binding, or leak evidence.
- No active roof, window, or plumbing leaks after pressurizing water and a wash-down/rain test.
- LP system passes a static and dynamic pressure test; all appliances ignite and run normally.
- Brakes and breakaway function tested; tire condition, date codes, and torque checks verified.
- Batteries charge and hold under load; converter/inverter tested; shore power and GFCIs verified.
- No water intrusion on floors/slide subfloors; subfloor rigidity feels consistent.
- All promised parts/options installed and functioning (awnings, ladders, hitches, solar, etc.).
Why Extended Warranties and Add-Ons Deserve Extra Scrutiny
Read the Fine Print
(Moderate Concern)
Dealerships often earn substantial profit on extended service contracts and appearance packages. Consumers later discover that pre-existing conditions, wear/tear, maintenance lapses, or “operator error” exclusions limit payment. Verify the administrator’s reputation, deductible structure (per visit vs. per item), labor rate caps, and whether mobile service is covered. If an add-on is valuable, you can usually buy it later after comparison shopping.
- Request a copy of the full contract terms before you agree.
- Decline bundled packages; buy only what you can justify.
- Compare third-party products and read owner reviews in independent forums.
Bottom Line and Recommendation
Public commentary and ratings patterns for RnR RV Center – Liberty Lake, WA, align with widespread RV dealership pain points: rushed sales, financing upsells, PDI misses, slow service, and paperwork/titling delays. While some customers report satisfactory experiences, the weight of negative feedback—particularly around service backlog, warranty friction, and communication—indicates meaningful risk for buyers who do not lock down protections in writing or invest in a rigorous pre-delivery inspection.
To evaluate current sentiment, start with the dealership’s own review feed (sort by “Lowest rating”) and read recent 1–2 star content in full: RnR RV Center – Liberty Lake Reviews. Cross-check with BBB, Reddit communities, and RV owner forums using the research links above. If you proceed, make your offer contingent on a third-party inspection and complete defect remediation, refuse non-essential add-ons, cap the APR via pre-approval, and ensure that every promise appears on a signed due bill with deadlines.
If you’ve interacted with this store, good or bad, your experience can help others. What happened in your case?
Given the volume and severity of consumer concerns documented around service delays, warranty friction, and delivery-day defects at RnR RV Center – Liberty Lake, we do not recommend this dealership without strong buyer safeguards. Risk-averse shoppers should consider alternative dealers in the region, or at minimum, require an independent inspection, written timelines, and the right to walk away if commitments are not met.
Comments
Have you purchased from or serviced your RV at RnR RV Center – Liberty Lake? Your insight can help other buyers avoid costly mistakes. Please share details about sales promises, inspection findings, service timelines, and how the dealership resolved issues.
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