Ron Hoover RV & Marine of Lubbock- Slaton, TX Exposed: Delivery defects, slow service, we-owe delays

(Serious Concern)

Across RV dealerships nationwide, the single most reliable way to avoid costly surprises is to arrange an independent, certified pre-purchase inspection. Schedule a professional inspector to evaluate the RV at Ron Hoover RV & Marine of Lubbock (Slaton, TX) prior to signing any paperwork. Use: RV Inspectors near me. This is your main leverage—once you’ve signed and taken possession, many buyers report being “pushed to the back of the line” for warranty repairs, sometimes canceling trips while the unit sits for weeks or months. If the dealership refuses to allow a third-party inspection before delivery, treat that as a major red flag and walk away.

Ask your inspector to test for roof leaks, soft floors, delamination, slide alignment, tank valve function, 12V/120V systems, propane safety, brake and axle health, frame welds, trim/caulking, and appliance operation under load. Obtain a written report and require the store to fix all safety-critical items in writing before you finalize payment. If you need referrals, search again here: Find a local RV inspector.

(Serious Concern)

Multiple low-star reviews allege that the RVs delivered were not in the promised condition, with buyers discovering unresolved defects during or shortly after delivery. Common issues described include water leaks, slide malfunctions, inoperative appliances, and cosmetic defects that a thorough pre-delivery inspection (PDI) should have caught. Consumers report frustration when post-sale calls for help are met with delays or claims that “service is backed up.”

• Allegations that the PDI was rushed, incomplete, or not performed to a quality standard.
• Buyers learning upon pickup that “parts are on order” for items they assumed were already fixed.
• Delivery-day pressure to sign despite open repair items without firm completion dates.

To see specifics from this location, read the recent one- and two-star reviews in the dealership’s Google profile and note timestamps and staff responses: Recent critical reviews of Ron Hoover RV & Marine of Lubbock (Slaton, TX).

(Serious Concern)

Customers describe long repair timelines, limited updates, and repeat visits for the same issues. Reports indicate scheduling lags, difficulty getting callbacks, and units sitting for extended periods awaiting diagnosis or parts authorization. RV owners emphasize lost camping reservations and trips while their rig waited onsite.

• Alleged multi-week or multi-month waits for warranty repairs.
• Repeated “parts on backorder” explanations without proactive alternatives or escalation.
• Units returned with incomplete work or new cosmetic damage, according to reviewers.

If you’ve experienced these issues at the Slaton location, your perspective can help others. What was your service timeline?

(Moderate Concern)

Buyers frequently allege that finance and insurance (F&I) add-ons—extended service contracts, interior/exterior coatings, tire-and-wheel, and gap coverage—were presented as must-haves or bundled without clear disclosure. Several RV shoppers report higher-than-expected interest rates that later appeared out of step with their credit profiles, an indicator of potential rate markups.

• Reports of “payment-focused” pitches without a transparent out-the-door price.
• Confusion over whether add-ons were optional or already included, and how to cancel them.
• Surprise charges such as doc fees, nitrogen tire fees, appearance package fees, or “etching.”

Request a full cash buyer’s worksheet early, itemized by line. Ask the finance manager to break out interest rate, lender, and each optional product. Decline what you don’t want, and don’t sign until the numbers match. For broader consumer education, watch Liz Amazing’s videos on RV dealer add-ons and financing pitfalls.

(Moderate Concern)

Some consumers report unexpectedly low trade-in valuations at this store compared with market expectations, online classifieds, or competing quotes. Others allege sudden drops in trade value late in the process—after they’ve invested time or agreed to buy—often justified by “reconditioning” discoveries.

• Allegations that trade values shift on delivery day.
• “Subject-to-inspection” clauses invoked to reduce trade offers substantially.
• Limited explanation or documentation on appraisal adjustments.

Bring third-party comps, get your appraisal in writing early, and consider selling your trade private party if possible.

(Serious Concern)

Several critical reviews reference slow title or registration processing and open promises that linger long after delivery. Consumers report difficulty getting required documents, plates, or promised accessories and repairs once the sale is complete.

• Complaints of delayed titles impacting insurance or campground access.
• “We-owe” forms without dates or specifics, leaving buyers with little recourse later.
• Chasing after paperwork while being routed between sales, finance, and service.

If any of this occurred at the Slaton, TX location for you, please describe your paperwork timeline to help other shoppers anticipate risks and plan accordingly.

(Moderate Concern)

Industry-wide technician shortages are real, and consumers at this location report concerns consistent with understaffing or limited training. The result can be misdiagnosis, repeated visits, or cosmetic damage during service. Thorough PDIs and slow, methodical repair procedures are essential yet often rushed in busy shops.

• Recurring complaints of the same issue returning after pickup.
• Units allegedly scratched, dented, or dirtied while onsite.
• Technician notes that lack detail or do not match customer descriptions.

(Serious Concern)

Buyers recount discovering leaks, non-functioning slide-outs, faulty water heaters, or electrical gremlins on their first outing—defects that undermine basic living conditions. When those discoveries occur days after purchase, the unit typically must return for warranty work, disrupting plans and risking long service queues.

• Leaks leading to soft wood or mold risk if not addressed promptly.
• AC units or furnaces failing during extreme weather trips.
• Slide mechanisms binding or tearing seals, making the rig unusable.

Prevent these outcomes with a rigorous third-party inspection and a full systems test before signing: Find an RV inspector now. If the store resists this step, walk.

(Moderate Concern)

Extended service contracts and appearance packages are typically optional, and the coverage can be filled with exclusions. Public complaints about this location include confusion around whether these were mandatory or already “included.” They are not. Clarify each product, ask for a specimen contract to read exclusions, and compare third-party options before agreeing. If the coverage is good, the manager will let you read it.

• Never consent to “we can’t remove it.” If it’s optional, it can be removed.
• Ask the interest rate with and without the add-ons; some lenders tie rates to product sales—know your options.
• Get the cancellation policy in writing and calendar the deadline in case you later opt out.

(Moderate Concern)

Several shoppers report surprise fees discovered late in the process. Insist on an itemized buyer’s order that clearly lists:

• Base RV price (negotiated)
• Dealer-installed options and their exact price
• Document fees, prep fees, freight, and any “protection packages”
• Taxes, title, and registration (verify with Texas fee schedules)

Do not rely on monthly payment quotes; they can mask hidden add-ons or rate markups.

(Serious Concern)

Public reviews for this location describe situations where promised repairs or accessories were not yet completed at pickup. If you accept delivery anyway, you lose leverage. Demand a detailed “we-owe” form with specific items, parts numbers, cost responsibility, and exact deadlines. No dates, no deal.

(Moderate Concern)

Dealers often tell customers a repair is “waiting on manufacturer authorization,” which is sometimes true. But communications should be prompt and documented. Ask for proof of claim submission, approval dates, and ETA for parts; escalate to brand reps if timelines slip. Keep a written log of all interactions.

(Moderate Concern)

Backorders are common, but reasonable updates are expected. If your RV is camp-ready without the part, consider taking it home and returning when the part arrives, rather than leaving it for indefinite storage. Confirm liability coverage for your unit while it sits on the lot.

(Serious Concern)

Electrical shorts, propane leaks, brake issues, or structural faults are immediate safety hazards. If a safety defect is found in your new unit, document it immediately and contact the manufacturer and the National Highway Traffic Safety Administration (NHTSA). You can search recalls by brand and VIN at NHTSA. See: NHTSA recalls (start here, then enter brand/VIN). Report safety concerns to NHTSA so patterns get tracked.

(Serious Concern)

Allegations in public reviews—such as undisclosed add-ons, failure to honor written promises, or misrepresenting condition—can implicate consumer protection laws. In Texas, the Deceptive Trade Practices Act (DTPA) prohibits false, misleading, or deceptive acts in trade. If you believe you were misled or a promised remedy was withheld, you may submit a complaint to the Texas Attorney General and consult a consumer attorney about DTPA remedies.

• Texas AG Consumer Protection: Texas Attorney General Consumer Protection
• Keep all paperwork: buyer’s order, we-owe, emails, texts, and service RO’s.

(Moderate Concern)

This federal law governs written warranties on consumer products, including many RV components. If warranty service is denied or delayed unreasonably, you may have remedies under Magnuson-Moss. Maintain thorough records and escalate to the manufacturer if dealer-level support stalls. Learn more from the Federal Trade Commission (FTC): FTC guide to warranty law.

(Moderate Concern)

If you financed through the dealership, your retail installment contract may include the FTC Holder Rule notice. This can preserve certain defenses against the creditor related to the seller’s misconduct, up to amounts paid. Consult an attorney for applicability in your situation. Overview: FTC Holder Rule.

(Serious Concern)

File safety complaints with NHTSA to spur investigations and recalls. If your RV has a brake, axle, propane, electrical, or structural issue, report it: Report a Vehicle Safety Problem to NHTSA.

(Serious Concern)

Water infiltration, misaligned slides, and electrical faults can rapidly compound into expensive structural and mold remediation issues. Consumers paying interest on a financed RV while it sits waiting for repairs face significant opportunity cost and potential lost use during peak seasons. Delayed diagnosis or “watchful waiting” approaches can erode your warranty window; get everything documented immediately.

(Serious Concern)

Axle alignment problems, brake imbalance, or suspension defects risk blowouts and loss of control. Unknown propane leaks threaten fire and carbon monoxide exposure. Many defects are preventable or detectable pre-delivery with a thorough inspection and road test. Don’t let “it’s new, it’s fine” be your assumption—verify.

(Moderate Concern)

Owners often expect at least one “shakedown” trip for warranty fixes; however, basic systems—water, power, cooling, heating—should function safely out of the gate. If public reviews suggest frequent early-trip breakdowns at this location, take extra caution. Plan a local, full-systems overnight test near the dealership before taking the RV on a long trip, so issues can be addressed immediately.