Ron Hoover RV & Marine of North Houston- Willis, TX Exposed: Hidden fees, PDI gaps & service delays

(Serious Concern)

Across numerous public reviews for the Willis store and the broader RV market, the most reliable way to avoid costly post-sale repairs is to get an independent, third-party inspection before taking delivery. This is your only genuine leverage point: once you’ve signed and funded, you may be pushed to the back of the service line. Multiple 1-star reviewers describe canceled trips and RVs waiting at the dealer for weeks or months for repairs that should have been caught during a thorough pre-delivery inspection (PDI).

• Schedule an independent inspection and make closure of all safety and functionality defects a purchase condition.
• If the dealership does not allow an outside inspector on-site, that’s a major red flag—walk away.
• Find vetted pros: Search “RV Inspectors near me”.

Want to help other buyers? Did an independent inspection save you? Share your story.

(Serious Concern)

Multiple low-star reviews describe pricing that changes between the initial quote and the finance office, often due to add-on “packages,” dealer prep, or accessory bundles that were not clearly disclosed up front. Consumers report feeling rushed during signing, with line items appearing on contracts that seemed optional but were presented as standard or “required.”

• Watch for dealer-installed “protection packages,” paint/fabric protection, nitrogen in tires, and other high-margin extras.
• Get an out-the-door price in writing with a line-by-line breakdown. Decline non-essential add-ons.
• Compare against independent advice; creators like Liz Amazing have documented these add-on tactics repeatedly: watch her breakdowns on surprise dealer fees.

Have you encountered surprise add-ons? Report the details for other shoppers.

(Serious Concern)

Owners frequently report discovering higher APRs than initially discussed, or being told that a particular lender “required” add-on products to approve financing. Some reviews suggest that the best bank-approved rate never materialized at signing. In the RV retail sector, “rate packing” can occur when the finance office marks up a lender’s buy rate to earn dealership reserve.

• Always pre-qualify with your bank or credit union before visiting.
• Request the lender name, term, and buy rate in writing; compare to the offered contract rate.
• If pressured to buy add-ons to “get approved,” pause the deal and consult your own lender.

(Moderate Concern)

Some customers say their trade appraisals dropped during negotiations or at the last minute, citing “reconditioning” or “market shift.” While real reconditioning costs exist, abrupt drops late in the process can feel like a bait-and-switch.

• Collect multiple written trade offers—including instant cash offers from online buyers—to hold leverage.
• Document your RV’s condition with photos and maintenance records before appraisal.

(Serious Concern)

Recent 1-star Google reviews for this store have alleged long delays in title and registration documents, leaving buyers on temporary tags or unable to register on time. Title errors create legal and logistical headaches and can prevent you from using or insuring the RV as planned.

• Insist on clear timelines, and get commitments in writing for title/registration.
• Do not accept delivery if the VIN on documents doesn’t match the unit plate and dashboard.
• Retain copies of everything. If delays get unreasonable, you can escalate to the Texas Department of Motor Vehicles (TxDMV) complaint portal and the Texas Attorney General Consumer Protection Division.

(Serious Concern)

Customers report picking up units with water leaks, misaligned slide-outs, non-functioning appliances, missing parts (e.g., sewer hoses, keys), or damaged components supposedly “fixed” pre-delivery. Some reviewers describe finding these issues immediately at home or on the first trip, then facing long waits for service.

• Demand a comprehensive walk-through. Test every system yourself: water (city and pump), electrical (50/30/15 amp where applicable), LP leak check, slides, awnings, appliances, HVAC, and safety devices.
• Refuse delivery until safety issues and major defects are corrected. Use your third-party inspector as backup: Find RV Inspectors near you.

(Serious Concern)

The Willis location’s 1- and 2-star reviews frequently describe weeks-to-months waits for service appointments, delayed parts orders, and communication lapses. For many, this means canceled vacations—particularly devastating for first-time buyers. Some reviewers say their RVs sat on the lot with minimal updates until they escalated complaints.

• Ask—before you buy—what the current service lead time is for warranty work and out-of-pocket repairs.
• Get repair estimates and promised timelines in writing, with explicit commitments for updates.
• If the unit is new and inoperable for an extended time, research your rights under the Texas Lemon Law (note: coverage differs for motorhomes vs. towables).

(Serious Concern)

Complaints at this store reference warranty coverage disputes—especially when issues are labeled “supplier defects” and routed to component manufacturers. Buyers also report confusion about extended service contracts, deductibles, exclusions, and pre-authorization hurdles.

• Ask for a copy of warranty and extended service contracts before signing. Read the exclusion lists.
• For denied warranty claims, reference your rights under the Magnuson-Moss Warranty Act and consider a complaint to the FTC and the Texas Attorney General.
• If a policy was presented as “required,” that may be a deceptive practice. You can also involve the Texas Office of Consumer Credit Commissioner (OCCC) for financing-related issues.

(Moderate Concern)

Several low-star Google reviews for the Willis store say calls went unreturned, updates were vague, or promises of “tomorrow” slipped to the following week. While RV service departments are often overloaded, the lack of transparent status updates compounds customer frustration—especially when an RV is immobile on the lot.

• Use email for key correspondence to create a written record.
• Confirm next steps, parts ETAs, and completion targets in writing.

(Serious Concern)

Some buyers report discovering open recalls or serious safety issues only after delivery (e.g., propane leaks, faulty brakes, improperly torqued wheel lugs, electrical shorts). Given the number of brands a dealership sells, recall handling can be inconsistent.

• Run an independent recall check by VIN before you take possession. Start with the NHTSA recall database or consult the manufacturer’s site. Cross-reference any findings with the dealer’s PDI checklist.
• If a recall or safety-related defect is ignored or delayed, document everything. Persistent non-resolution may warrant a complaint to NHTSA and state regulators.

(Moderate Concern)

Consumers mention “We Owe You” forms for missing parts or post-delivery fixes that languished. When not tracked tightly, these items can be forgotten or deprioritized.

• List each owed item with a due date and signature from management.
• Do not finalize funding if the owed items are essential to safe operation.

(Serious Concern)

Consumer complaints tied to warranty handling, safety defects, financing disclosures, and title delivery can carry legal implications for any RV dealership:

• Warranty rights (Magnuson-Moss Warranty Act): Dealers and manufacturers must honor written warranties and cannot require you to buy branded parts/services as a condition of coverage. More from the FTC: Magnuson-Moss overview.
• Deceptive trade practices (Texas DTPA): If you were misled by false, misleading, or deceptive acts (including financing misrepresentations or required add-ons), consult the Texas Attorney General Consumer Protection Division.
• Title and registration obligations: Excessive delays or mistakes can be escalated to the Texas DMV complaint portal.
• Financing issues and add-on sales pressure: If the financing process involved undisclosed fees or add-ons tied to approval, submit a complaint to the Texas Office of Consumer Credit Commissioner (OCCC) and the Federal Trade Commission.
• Safety defects and recalls: Significant safety problems should be reported to NHTSA.

Document everything: dates, names, screenshots, emails, dealer work orders, and photos. Thorough documentation is crucial if you escalate your case.

(Serious Concern)

Defects alleged in recent consumer complaints for this Willis location are not just inconveniences—they can be unsafe and expensive:

• LP gas leaks or incomplete LP checks: Immediate fire/explosion hazard; stop using the RV and demand a certified pressure/leak test.
• Electrical issues or short circuits: Risk of fire and shock. These must be addressed before any overnight use.
• Brake and axle problems: If you suspect improper torque on wheel lugs, brake imbalance, or bearing issues, do not tow—have a professional verify immediately.
• Water intrusion: Leaks cause rot, mold, and delamination, often becoming non-warranty “maintenance” disputes if not documented early.
• Slide-out failures: Can trap occupants or damage the structure; test operation repeatedly during the PDI.

When multiple buyers report discovering these issues right after purchase, it suggests inadequate PDI and quality-control problems. A third-party inspection is the most effective countermeasure: locate a certified RV inspector near you.

(Moderate Concern)

Financial risk often balloons beyond the sticker price. Upsells, higher-than-expected APRs, and out-of-pocket repairs (if warranty is denied or delayed) can add thousands. Rental car costs and lost campsite deposits stack up if your RV sits in the shop. Time lost—especially for seasonal trips—has real value. Demand clarity and control the timeline with pre-delivery inspections and written commitments.