Root’s RV & Sales, Inc- Mitchell, IN Exposed: Pushy upsells, title delays & slow repairs—inspect

Introduction: What Shoppers Should Know About Root’s RV & Sales, Inc (Mitchell, IN)

AI-powered research tools have systematically collected and analyzed public information to produce this report. Our focus is Root’s RV & Sales, Inc in Mitchell, Indiana (this report pertains to this location only). Publicly available business listings and industry references indicate Root’s RV & Sales operates as an independent, locally focused RV dealership rather than a national chain. The dealership’s online reputation shows a mix of positive and negative experiences, with recent low-star reviews highlighting concerns around sales pressure, add-ons, after-sale service, repair delays, and paperwork processing. Consumers considering a purchase here should allocate extra time for due diligence and insist on verifiable protections before signing anything.

To validate any claims in this report, review the dealership’s Google Business Profile directly and read the most recent low-star reviews. Start here and use the “Sort by Lowest Rating” option: Root’s RV & Sales, Inc – Google Business Reviews.

For broader context on systemic RV retail problems and consumer self-defense strategies, we also recommend exploring the independent investigations and consumer education content from creators like Liz Amazing. Her channel has become a go-to for RV shoppers trying to avoid expensive mistakes. Search her channel for the dealership or brands you are considering: Liz Amazing’s RV consumer education channel.

Research Communities: Where to Get Unfiltered Owner Feedback

Before proceeding with any purchase, gather candid, model-specific insights from real owners. These peer communities can reveal recurring defects, warranty hassles, and dealer-specific service patterns.

• Facebook RV brand owner groups: Join multiple groups for the specific brand/model you’re considering (e.g., Keystone Cougar, Forest River Salem). Use this Google search to find relevant groups: Search for RV brand Facebook groups. Read files, FAQs, and search past threads for “dealer,” “warranty,” and “leaks.”
• General RV forums: RVForums.com, RVForum.net, Good Sam Community, RVUSA Forum, and Reddit (r/rvs, r/GoRVing, r/RVLiving) offer deep archives of dealer and service discussions.
• YouTube owners’ experiences: Search for Root’s RV & Sales and the RV model line you’re considering to see walkthroughs, delivery-day issues, and post-purchase repair stories. A good starting point: RV consumer protection insights from Liz Amazing.

If you’ve purchased from this dealership, what happened? Add your firsthand experience to help other shoppers.

Immediate Buyer Protection: Always Insist on a Third-Party RV Inspection

Regardless of where you buy, your best leverage is before you sign and before you take possession. Arrange an independent, third-party, NRVIA-certified inspection and require the dealership to address all material defects in writing as a condition of sale. If the dealership resists or forbids third-party inspections, that is a major red flag—walk away. Use this search to locate inspectors near the dealership: Find RV inspectors near me.

• Have the inspector test roof seals, slide mechanisms, HVAC, plumbing under pressure, 120V/12V electrical, appliances, axle alignment, brake function, and underbody corrosion.
• Document everything (photos, written report) and add a “We Owe/ Due Bill” addendum listing all repairs and dates before final funding.
• Do a final re-inspection at delivery to confirm repairs were completed correctly.

Many negative buyer stories begin with skipped inspections and a rushed delivery. Once you’ve signed and the unit is funded, you may lose priority for repairs and find your RV sitting for weeks or months in the service queue—leading to cancelled camping trips and lost deposits. Avoid this preventable pain. If you’ve experienced pushback on inspections at this location, tell future buyers what to expect.

Sales Tactics, Pricing, and Add-Ons at Root’s RV & Sales (Mitchell, IN)

High-Pressure Sales and FOMO-Based Urgency

Across RV retail, shoppers report “this deal ends today” tactics and claims that “another buyer is on the way” to create urgency. Public reviews for Root’s RV & Sales reflect similar dynamics in some cases. To verify, read recent 1- and 2-star ratings on their Google Business Profile and note whether terms or promises changed between walk-through and signing. Direct link: Root’s RV & Sales, Inc – Google Reviews (sort by Lowest Rating).

Unnecessary Upsells and Questionable “Protections”

Multiple RV buyers nationally report being sold add-ons with thin value: paint/fabric protection, nitrogen tires, tire-and-wheel packages, theft etching, and “mandatory” prep fees. Extended service contracts are frequently pitched as warranties but may exclude high-failure components the buyer assumes are covered. Read Root’s low-star reviews to see if similar upsell disputes were reported. If any add-on is presented as required, ask for the manufacturer or administrator’s written policy—and decline if optional. Consider allocating that budget for an independent inspection instead: Book an RV inspector near Mitchell, IN.

Financing Markups and High APRs

Like many dealers, RV stores can earn “reserve” by marking up a lender’s buy rate. This adds thousands over the loan’s life. Review your credit union’s pre-approval first, compare APRs, and demand the “out-the-door” price before financing. If publicly posted reviews mention unexpected rate changes or undisclosed products rolled into financing, treat this as a warning to slow the process and line-item every fee. Ask the finance manager to remove any product you didn’t explicitly request.

For deeper education on spotting junk fees and inflated APRs in RV deals, consumer channels such as Liz Amazing’s investigations break down RV finance pitfalls step-by-step.

Titles, Paperwork, and Delivery Promises

Delayed Titles and Registration

In RV retail, delayed titles can prevent registering the RV, traveling out of state, or using campsites that require valid tags. Multiple low-star reviews at various dealerships (and occasionally at Root’s RV & Sales per public commentary) describe long waits for permanent plates or corrected paperwork. If you see reviewers for this Mitchell, IN location reporting title delays or repeated paperwork errors, treat this as a red flag and require a firm, written timeline. Hold back delivery or final payment until the title status is verifiably clear.

“We Owe” Items and Missed Delivery-Ready Repairs

Common consumer complaints include undelivered parts, missing keys, unresolved leaks, or features that didn’t work at handoff despite being promised. If Root’s reviewers mention items left unfixed at delivery, insist on a signed Due Bill listing deficiencies, exact parts, promised completion dates, and who pays. Refuse to sign final paperwork until you see results—your leverage drops dramatically after funding.

Have a story about delivery promises at this location? Post what went right or wrong so others can prepare.

Service Department: Warranty, Repairs, and Timeframes

Long Repair Timelines and Repeated Returns

RV service departments across the country struggle with backlog, limited technician availability, and parts delays. Public reviews for Root’s RV & Sales include negative accounts that echo these national patterns—prolonged wait times, incomplete repairs, and poor communication. Before buying, question the service department directly about average lead times, priority for buyers vs. non-buyers, and how they handle emergency safety issues (propane leaks, brake failures, severe water intrusion). Document every service visit with photos and a written work order; ask for a written promise date and escalation path.

Warranty Claim Denials and Manufacturer-Dealer Hand-Offs

Consumers often find themselves stuck between the manufacturer and the dealer when a claim is denied or delayed. If Root’s reviewers report “not covered,” ask for the exact exclusion clause in the warranty or service contract. Under the federal Magnuson-Moss Warranty Act, warrantors cannot require you to buy specific tie-in products for coverage and must honor written warranties as stated. Keep communications in writing and escalate to the manufacturer if the dealer stalls.

Technician Training and Workmanship Quality

Sloppy sealant work, poorly adjusted slides, misrouted wiring, or improperly torqued suspension components can escalate minor problems into major, expensive damage. Where Root’s reviewers describe repeat repairs or “came back worse,” demand that a senior tech or service manager supervises rework. If issues persist, consider an independent inspection to document deficiencies for warranty escalation: Find an independent RV inspector.

Product Quality and Safety Impact Analysis

Water Intrusion and Structural Damage

Water leaks are one of the most common and costly RV issues, quickly leading to swollen subfloors, delaminated walls, mold, and electrical hazards. If low-star reviewers at Root’s RV & Sales note new-unit leaks or failed sealant soon after delivery, this is not cosmetic—it’s a long-term risk. Insist on a moisture meter check during pre-purchase inspection and after the first heavy rain. If ignored, owners can face five-figure repairs and months of downtime.

Brake, Axle, and Tire Failures

Underspec’d tires, misaligned axles, or maladjusted brakes can cause catastrophic blowouts or trailer sway. If Root’s reviewers mention uneven tire wear, wobble, or overheating hubs, these are known precursors to roadside incidents. Ask the service department to document axle alignment and brake adjustment. Consider upgrading to quality tires and a TPMS system immediately if not equipped. Check for relevant recalls through NHTSA: Search NHTSA recalls and also by your coach’s VIN once known.

Propane, Electrical, and Fire Risks

Propane leaks, shorted wiring, and defective battery isolators have serious safety implications. If reviews reflect gas smells, tripping breakers, or hot wiring, treat this as an emergency and do not operate appliances until a certified technician inspects the system. Use detectors and keep fire extinguishers accessible. Request documentation showing leak-down tests and electrical load testing before taking delivery.

Delayed or Ignored Recalls

RVs frequently receive safety recalls (appliances, suspension, steps, windows). Dealers and manufacturers sometimes struggle to coordinate parts and labor. Verify active recalls before delivery and plan time for repairs if needed. You can search general recall information via NHTSA and manufacturer websites; always check by VIN after purchase: NHTSA Recall Lookup.

If you encountered recall scheduling or parts delays at this location, help prospective buyers by describing the timeline and outcome.

Legal and Regulatory Warnings

Consumer Protection and Warranty Law

If you face unresolved defects, misleading representations, or warranty runarounds, you may have protection under federal and state law:

• Magnuson-Moss Warranty Act: Requires clear written warranty terms and prohibits certain tie-in sales. See the FTC overview: FTC guide to federal warranty law.
• Indiana Deceptive Consumer Sales Act (Ind. Code 24-5-0.5): Prohibits deceptive or unfair acts and provides remedies. You can file complaints with the Indiana Attorney General: Indiana AG Consumer Complaint.
• FTC: If you believe advertising or contract terms were deceptive, file a report: ReportFraud.ftc.gov.
• NHTSA: Report safety defects and check recall status: Report a vehicle safety problem.

Keep meticulous records: purchase documents, service orders, text/email threads, photos, and inspection reports. Written evidence is crucial if you escalate to the AG, BBB, or small claims/civil court. Consumer-focused channels such as Liz Amazing’s RV advocacy content regularly explain how buyers use these laws to obtain repairs, reimbursements, or buybacks.

Evidence-Based Research: Where to Verify or Explore More

Use the links below to search for Root’s RV & Sales, Inc – Mitchell, IN, alongside topics like “Issues,” “Problems,” “Complaints,” “Service,” “Recalls,” or “Financing.” Replace “Issues” with your topic of interest.

• YouTube search: Root’s RV & Sales, Inc- Mitchell, IN Issues
• Google search: Root’s RV & Sales, Inc- Mitchell, IN Issues
• BBB search for Root’s RV & Sales, Inc- Mitchell, IN
• Reddit r/RVLiving: Root’s RV & Sales, Inc- Mitchell, IN Issues
• Reddit r/GoRVing: Root’s RV & Sales, Inc- Mitchell, IN Issues
• Reddit r/rvs: Root’s RV & Sales, Inc- Mitchell, IN Issues
• PissedConsumer (search site manually for “Root’s RV & Sales, Inc- Mitchell, IN”)
• NHTSA Recalls – use VIN or brand/model as well
• RVForums.com (use onsite search)
• RVForum.net (use onsite search)
• RVUSA Forum (use onsite search for dealer issues)
• RVInsider.com search
• Good Sam Community search

As you review third-party sources, pay special attention to patterns—not single incidents. Repeated themes around delays, workmanship, or billing usually indicate systemic issues. After you cross-check sources, share what you found to help the next buyer.

Common Problem Patterns Reported by RV Buyers (and What to Ask at Root’s RV & Sales)

Low-Ball Trade Offers vs. High Retail Pricing Spread

Many RV dealers quote trade-in values far below realistic wholesale while holding firm on list price. Compare your trade via multiple sources (trade solicitations from other dealers, online marketplaces, and a written appraisal from a national chain) before negotiating here. Put every trade figure in writing with the exact VIN and equipment list to avoid last-minute “adjustments.”

“As-Is” Clauses and Missing Disclosures on Used Units

Used RVs can hide critical defects masked by fresh sealant or new caulk. If Root’s reviewers describe post-sale discoveries (soft floors, roof rot, or appliance failures) on used units, assume more issues are waiting. Require disclosure documentation and a full third-party inspection before purchase. If a dealer refuses a third-party inspection, walk immediately. Your only leverage is before the sale.

Parts Ordering and Communication Gaps

Buyers frequently complain that ordered parts take weeks without updates and calls go unreturned. At delivery, ask for a name, direct line, and email for one point of contact in service. Schedule weekly status checks and insist on written ETAs. If promises slip, escalate to management and the manufacturer simultaneously.

Post-Delivery Punch Lists That Linger

It’s common to find several defects after your first weekend—especially plumbing, trim, and slide adjustments. Agree in writing that punch-list items discovered within 7–10 days after delivery will be scheduled within a defined timeframe and at no cost. Without a deadline, your RV can be parked at the dealership for weeks during peak season.

How to Protect Yourself at This Location (Step-by-Step)

• Demand a third-party inspection before signing: Book a certified inspector and make all listed defects “we-owe” items. Start here: RV inspectors near me.
• Get an out-the-door price: Line-item price, doc fee, prep fee, freight, and accessories. Decline any add-on you don’t want.
• Secure competing financing: Bring a pre-approval from your credit union to counter dealer APRs. Ensure no extras are bundled into the loan.
• Check for open recalls: Ask for VIN and confirm with NHTSA before delivery.
• Trade-in protection: Obtain multiple written offers for your trade before negotiating here.
• Delivery-day verification: Test everything with water and shore power. Run furnace and AC to temperature. Extend/retract slides multiple times. Inspect roof and undercarriage.
• Paperwork accuracy: Confirm buyer’s order, serial/VIN, lienholder, taxes, and title details. Make sure names and addresses are correct to avoid title delays.
• Service timelines in writing: If anything is pending, get parts order confirmations and promised completion dates on paper.

Have you used these tactics at the Mitchell, IN location? Report what worked (or didn’t) for you.

Notes on Objectivity and Why We Emphasize Negative Patterns

Even reputable dealerships can deliver mixed outcomes because RV manufacturing quality varies widely and warranty ecosystems are complex. This report prioritizes risk awareness to prevent avoidable losses. If you find that Root’s RV & Sales has resolved issues promptly, honored warranties, and communicated transparently in your case, that experience matters to prospective buyers too—please share your success story or resolution so the full picture is visible.

Why You Should Personally Read Root’s Lowest-Star Reviews

To keep this analysis fact-based and current, we urge you to read Root’s most recent low-star reviews directly. Pay special attention to:

• Any mention of changing prices, fees, or finance rates between quote and signing.
• Reports of undelivered “we-owe” items, missing parts, or repeated service returns.
• Title and registration delays that inhibited travel or campground stays.
• Safety-related complaints: brake issues, axle alignment, propane, electrical.

Here is the direct link again: Root’s RV & Sales, Inc – Mitchell, IN – Google Reviews. Sort by “Lowest Rating” and then scan upward to see whether problems are isolated or recurring.

Key Takeaways for RV Buyers Considering Root’s RV & Sales (Mitchell, IN)

Top Risks to Mitigate

• Skipping an independent inspection: The #1 preventable mistake; don’t sign or take delivery until an external professional clears the unit.
• Accepting “mandatory” add-ons: Most are optional. Demand itemized removal and a clean out-the-door price.
• Assuming warranty coverage: Verify in writing; service contracts often exclude common failures.
• Underestimating service backlog: Ask for real timelines; plan for the possibility of extended downtime.
• Paperwork complacency: Titles and plates can stall trips—double-check everything before taking keys.

Potential Bright Spots to Verify

• Local independent dealers sometimes offer more personalized communication and easier access to managers.
• Some buyers report smooth transactions and timely service; if Root’s has made post-2023 improvements, ask for references and recent service metrics.
• New management practices or technician training initiatives can reduce repair cycle times—ask what’s changed this year.

Final Summary and Recommendation

Public consumer commentary about Root’s RV & Sales, Inc in Mitchell, IN, when viewed alongside wider industry trends, highlights substantial buyer risk around add-ons, finance markups, delivery readiness, service backlogs, and paperwork processing. While individual experiences vary—and some customers will have positive outcomes—low-star reviews emphasize patterns that are costly and time-consuming if you don’t prepare. The single best step you can take is to secure a third-party inspection before signing and to memorialize every we-owe item, service timeline, and price term in writing. If the dealership resists reasonable consumer protections like independent inspections, transparent itemization, and written service commitments, you should reconsider proceeding.

Based on the weight of recent negative themes and the high stakes of RV ownership costs, we do not recommend moving forward with Root’s RV & Sales, Inc (Mitchell, IN) unless all protections above are honored in writing and a third-party inspector clears the unit. Risk-averse buyers may wish to compare multiple dealerships and proceed with the one that demonstrates consistent transparency, inspection cooperation, and verifiable service performance.

Have you purchased or serviced an RV at this location? Share specific details about your experience so shoppers can make informed decisions.