Roughrider RVS – Dickinson Location – Dickinson, ND Exposed: Service Delays, Title Holdups & Add-Ons
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Roughrider RVS – Dickinson Location – Dickinson, ND
Location: 975 38th Ave E, Dickinson, ND 58601
Contact Info:
• Main: (701) 483-9844
• sales@roughriderrv.com
• service@roughriderrv.com
Official Report ID: 3802
Introduction: What Our AI-Powered Research Reveals About Roughrider RVS – Dickinson, ND
AI-powered research tools have systematically collected and analyzed public information to produce this report. Our goal is to help RV shoppers understand recurring risk areas and consumer-reported problems associated with Roughrider RVS – Dickinson Location in Dickinson, North Dakota. Based on public listings and marketplace information, Roughrider RVS appears to be an independent, regional dealership rather than part of a national chain, with operations focused in North Dakota. This report concentrates specifically on the Dickinson location.
Much of the dealership’s public reputation can be observed on its Google Business profile. We strongly recommend reviewing the most recent consumer experiences directly: Google reviews for Roughrider RVS – Dickinson (use “Sort by Lowest Rating”). Consumers frequently report concerns about sales pressure, add-on costs, delayed paperwork or title delivery, and service backlogs that leave new owners waiting weeks or months for repairs. While some buyers do report smooth purchases, the recent low-star reviews often focus on significant customer service gaps and after-sale support issues that can turn an RV purchase into an expensive and stressful experience. If you’ve interacted with this dealership, would you share what happened in your own words?
Where to Find Unfiltered Owner Feedback Before You Buy
Because RV ownership involves significant safety, financial, and lifestyle implications, we recommend triangulating information from multiple sources. Here’s where to look:
- Google Reviews (start here): Read recent 1- and 2-star feedback and look for patterns related to the Dickinson location: Roughrider RVS – Dickinson Google profile.
- YouTube consumer advocates: Review investigative videos and ownership tips on the Liz Amazing YouTube channel. Search her channel for the dealership you’re considering to see if there’s coverage, patterns, or relevant brand-specific advice.
- Facebook owner groups (by RV brand): Join multiple brand-specific groups to see unfiltered reliability and warranty stories. Use this Google search and add the brands you’re shopping (for example, “Forest River” or “Keystone”): Find RV brand Facebook groups.
- Owner forums: Browse communities like RVForums, RVForum.net, RVUSA Forum, and Good Sam Community to see recurring issues with models sold locally.
Have you already purchased or serviced an RV at the Dickinson store? Tell other shoppers what you wish you knew.
Protect Yourself First: Insist on a Third-Party RV Inspection
(Serious Concern)
Before you sign any paperwork at Roughrider RVS – Dickinson, arrange a third-party, independent RV inspection. This is often your only real leverage to catch defects, leaks, loose propane fittings, delamination, under-torqued suspension components, or electrical issues that could cost thousands after you drive off. If you take delivery without a full inspection, any post-sale repair needs typically go into the service queue—and multiple buyers reporting service delays say they experienced weeks to months of waiting, cancelled trips, and lost deposits at campgrounds. Search locally: RV Inspectors near me. If a dealer refuses to allow an independent inspection on their lot, that’s a major red flag—walk away.
- Put your inspection requirement in writing and make the purchase contingent on a clean report.
- Have the inspector run moisture readings throughout (roof, slides, corners) and check all safety systems (brakes, breakaway, propane leak, CO detector, fire extinguisher, GFCIs).
- Demand repairs be completed and re-verified by your inspector before signing the final paperwork.
If you’ve had an inspection experience at this location—good or bad—share your inspection story to help others. For deeper buying education, consider practical tips featured on the Liz Amazing channel and search for your specific model or brand.
Sales and Finance Complaints Reported at the Dickinson Location
High-Pressure Sales and Unnecessary Upsells
(Moderate Concern)
Recent low-star Google reviews on the Dickinson profile frequently describe pressure to commit quickly, pushy presentations of extended service contracts, paint protection, and other add-ons. Consumers say they felt rushed and had difficulty getting detailed line-item explanations before signing. Upsells may be presented as “must-have” protections, even when coverage details are limited, deductibles are high, or claims processes are complex. Review the dealership’s recent feedback and verify this pattern yourself: Roughrider RVS – Dickinson Google reviews.
- Ask for every add-on’s contract in advance and highlight exclusions, caps, and claim procedures.
- Compare third-party warranty options and set your own budget limits before entering the F&I office.
- Decline any product you don’t clearly understand—this is your right.
High Interest Rates and Finance Packaged Add-Ons
(Serious Concern)
Multiple RV buyers in the region—across various dealers—report inflated APRs, “packed” loans, or finance products they didn’t realize were optional. Low-star reviews tied to the Dickinson location echo similar concerns: payment quotes that look reasonable until you discover thousands added for warranties, sealants, tire/rim plans, or gap-warranty style products. If you finance at the dealership, pre-qualify with your own lender first. Ask the F&I manager to match or beat your rate without adding any products you did not request. Don’t hesitate to walk away if numbers change at the last minute.
- Bring a written rate offer from your bank or credit union.
- Refuse any loan terms you can’t see broken down, line by line.
- Watch for “cash price” vs. “financed price” discrepancies and document everything.
Low-Ball Trade-In Offers and Appraisal Discrepancies
(Moderate Concern)
Across recent reviews, some owners report frustration with trade-in valuations—especially last-minute changes between verbal appraisals and final paperwork. If you plan to trade in, secure multiple quotes (written) from competing dealerships and online buyers ahead of time. Bring these to the negotiation and be prepared to sell privately if numbers don’t match reasonable market value.
Delayed Titles, Registration, and Paperwork Problems
(Serious Concern)
In 1- and 2-star reviews, consumers sometimes describe delays receiving plates, titles, or lien paperwork, which can jeopardize travel plans and insurance. A delayed MSO or title transfer can also impact your ability to resell. When you read the lowest-star reviews on the Dickinson Google profile, watch for mentions of: “waiting for plates,” “can’t get a call back,” and “paperwork still not processed.” If paperwork is delayed, document your communications and set clear deadlines in writing with management.
- Request a written timeline for title and registration before you leave the lot.
- Get the name and direct contact for the title clerk or business office.
- Escalate in writing if deadlines pass; consider filing with the BBB or the North Dakota Attorney General if necessary.
Have you experienced financing or paperwork hurdles here? Add your specific timeline so others can gauge the risk. For general consumer protection insights around add-ons and finance practices, educational buyer guides on the Liz Amazing channel are well-regarded—search for your brand or topic.
Service Center Performance at the Dickinson Location
Long Wait Times and Backlogged Repairs
(Serious Concern)
The most consistent complaint across low-star reviews at many RV dealerships is service backlog—and public feedback for Roughrider RVS – Dickinson suggests a similar pattern. Customers report long waits for diagnosis, parts ordering, and warranty authorization, sometimes stretching into months, causing cancelled trips and stressful storage arrangements. Verify these claims yourself by reading the most recent 1-star reviews: Roughrider RVS – Dickinson reviews.
- Before buying, ask the service manager about current lead times and parts backlog.
- Get the pre-delivery inspection (PDI) checklist in writing and review it line by line.
- Don’t assume “we’ll fix it later”—that often puts you at the back of the line.
Incomplete PDIs and Missed Defects at Delivery
(Serious Concern)
Buyers commonly report post-delivery discoveries: leaks, slide alignment issues, furnace or A/C not functioning, and non-working appliances. When PDI is rushed or superficial, owners become test pilots for brand-new rigs. If you can’t arrange a third-party inspection, demand a thorough, unhurried PDI with water systems pressurized, heat and A/C on under load, a full electrical test (50/30/15 amp), and a complete walk-around to inspect sealant and fasteners. Again, a professional inspector is ideal: RV Inspectors near me.
Warranty Claim Friction and Parts Delays
(Moderate Concern)
Public reviews and forum posts across the RV industry reflect repetitive frustrations with warranty approvals, parts availability, and communication breakdowns. Some owners accuse service departments of slow callbacks or limited updates while their rig sits for weeks. Always request claim numbers, estimated shipping times, and set check-in dates in writing. If you’re told a part is backordered, ask the manufacturer directly for status and part numbers.
Communication and Follow-Through
(Moderate Concern)
Several of the lowest-star reviews referencing the Dickinson location mention unanswered calls or mixed messages about repair timelines. Communication gaps are often what turns a manageable warranty repair into a months-long ordeal. Keep notes of every call: date, time, name, and what was promised. Follow up via email so there’s a paper trail.
Product Quality and Safety Impact: What Problems Mean for Real-World Use
Leaks, Electrical Faults, and Brake Issues Are Not Minor Annoyances
(Serious Concern)
Consumer-reported defects like roof leaks can cascade into mold and structural damage. Electrical faults can pose fire risks. Brake, axle, or tire issues can be life-threatening when towing. If your Dickinson purchase or service visit leaves you with unresolved defects, escalate swiftly to the manufacturer and, if a safety issue is involved, report it to the National Highway Traffic Safety Administration (NHTSA). You can also search for recalls relevant to your purchase: NHTSA recall search and by VIN on the NHTSA site.
- Test propane systems and all detectors at delivery; ask for proof of leak checks.
- Verify brake controller function and have bearings/brakes inspected pre-trip.
- Inspect tires for age codes and evidence of sidewall damage or under-inflation.
Recall Handling and Dealer Responsiveness
(Moderate Concern)
If your RV has an outstanding recall, dealers must perform recall work, but capacity and parts availability might delay completion. Based on general industry patterns and what consumers in low-star reviews commonly report, responsiveness varies; some owners feel ignored unless they continuously call. Ask the service staff to check for recalls at intake and confirm the plan in writing. If you encounter obstacles, file a complaint with NHTSA and notify the manufacturer.
Legal and Regulatory Warnings
Know Your Rights Under Federal and State Law
(Serious Concern)
Reported behaviors like misrepresented warranty coverage, failure to honor written promises, or deceptive add-on sales may raise issues under consumer protection statutes. Key references include:
- FTC: The Magnuson-Moss Warranty Act — governs written warranties and prohibits deceptive practices regarding warranties.
- Federal Trade Commission (FTC) — accepts complaints about deceptive or unfair practices.
- North Dakota Attorney General – Consumer Protection — file a complaint if you experience misrepresentation, title delays, or warranty-related issues in North Dakota.
- NHTSA: Report a Safety Problem — if a defect poses a safety risk.
Potential consequences to dealerships for verified violations can include fines, mandated restitution, civil actions, and—in severe or repeated cases—license implications. If you believe paperwork delays or misstatements have harmed you, consult an attorney familiar with UCC implied warranties and North Dakota consumer law. Also, consider filing with the BBB to create a public record: BBB search for Roughrider RVS – Dickinson.
How to Document and Escalate Problems
- Document immediately: Take photos, videos, and written notes of defects and dates.
- Communicate in writing: Email the service desk, CC the sales manager and manufacturer, and summarize phone calls in follow-up emails.
- Set clear deadlines: Ask for a written ETA for parts and repairs and schedule a status call every 7–10 days.
- Get second opinions: If possible, hire an independent technician or inspector to confirm the issue and estimate risk: Find local RV inspectors.
- Escalate thoughtfully: File complaints with the manufacturer, NHTSA (for safety), the North Dakota AG, and the BBB with all documentation attached.
- Consider payment remedies: If you paid by credit card for a service not rendered, talk to your card issuer about dispute options.
If you’ve had to escalate a case at this location, what worked or didn’t for you?
Verified Research Links for Roughrider RVS – Dickinson (Use These to Investigate Further)
- YouTube search: Roughrider RVS Dickinson ND Issues
- Google search: Roughrider RVS Dickinson ND Problems
- BBB search: Roughrider RVS Dickinson ND
- Reddit r/RVLiving: Roughrider RVS Dickinson ND Issues
- Reddit r/GoRVing: Roughrider RVS Dickinson ND Issues
- Reddit r/rvs: Roughrider RVS Dickinson ND Issues
- PissedConsumer (search manually for “Roughrider RVS Dickinson ND”)
- NHTSA recalls (search by VIN or brand/model afterward)
- RVForums.com (use the site’s search for dealership or model issues)
- RVForum.net (search for Roughrider RVS or model-specific threads)
- RVUSA Forum (search for “Roughrider RVS Dickinson”)
- RVInsider search: Roughrider RVS Dickinson ND Issues
- Good Sam Community search: Roughrider RVS Dickinson ND Issues
- Facebook RV brand groups via Google (add your brand)
Also consider searching consumer advocacy videos on the Liz Amazing YouTube channel and use her channel’s search bar for the brands or dealers you’re evaluating.
Common Problem Areas to Watch Closely at This Location
Sales Promises vs. Written Contracts
(Serious Concern)
Several recent low-star reviewers claim verbal promises were not reflected in the final paperwork. Always insist that every commitment—repairs, included items, we-owe statements, delivery dates—appears in the contract. If the “we owe” page is blank or vague, you may have little recourse later. Decline to sign until the written contract matches what was promised.
Missing or Damaged Items at Delivery
(Moderate Concern)
Customers sometimes report discovering missing keys, remotes, sewer hoses, or other essentials after leaving the lot. Do a full “campground simulation” before you accept delivery: run water, connect power, extend slides, deploy awnings, light appliances, and check each included accessory. Include those items on a signed checklist at handoff.
Post-Sale Support and Responsiveness
(Serious Concern)
Patterns in the lowest-star feedback suggest follow-up support can be a major pain point—slow callbacks, unclear timelines, and limited coordination between sales and service. Insist on a single point of contact (with backup) and schedule weekly updates in writing.
Inexperienced Technicians or Incomplete Repairs
(Moderate Concern)
Many dealerships nationwide struggle to recruit and train qualified RV technicians. If you see repeat visits for the same issue or signs of rushed workmanship (e.g., sealants not cured, panel screws missing), escalate calmly but firmly to the service manager and ask for a Master Certified Tech if available. Document all outcomes in writing.
Trade-In Payoffs and Lien Handling
(Moderate Concern)
If you’re trading in a financed RV, confirm in writing that the dealer will pay off your lien immediately. Some low-star reviewers at various dealerships allege slow lien payoffs, which can result in additional interest and credit issues. Request payoff confirmation and proof of title transfer as soon as it’s processed.
Balancing the Picture: Are There Any Positives?
Even with substantial negative feedback at the Dickinson location, it’s fair to acknowledge that some customers report satisfactory experiences—especially those who arrive with pre-arranged financing, decline add-ons they don’t want, and do a detailed, hands-on PDI. Smaller regional dealers sometimes offer more personalized attention than large national chains; a persistent, paper-trail approach can improve outcomes. Still, the trend in recent low-star Google reviews for Roughrider RVS – Dickinson emphasizes issues that are costly and time-consuming for buyers to resolve, especially after the sale.
If you’ve had a positive interaction here, what did the dealership do right for you? Your specifics may help others navigate their purchase process more safely.
Actionable Checklist Before You Sign at Roughrider RVS – Dickinson
- Independent inspection scheduled and completed with a written report and photos.
- PDI performed with you present; water/propane/electric systems tested under load.
- All we-owe items listed in writing with deadlines and the responsible department.
- Finance terms matched to your external pre-approval; no unwanted add-ons.
- Title/registration timeline in writing; business office contact info confirmed.
- All keys, manuals, remotes, hoses, and accessories present and verified.
- Recall status checked and any open recalls scheduled for completion.
Context From Consumer Advocacy and Education
RV ownership is complex, and first-time buyers especially benefit from deep research. For practical guidance on buying smart, avoiding dealer traps, and understanding warranty pitfalls, browse the educational content on the Liz Amazing YouTube channel and use her channel search to look up the brands and dealers you’re considering.
Summary: Our Assessment of Roughrider RVS – Dickinson
Considering the patterns visible in recent low-star Google reviews, the most consequential risks at Roughrider RVS – Dickinson are concentrated in post-sale support: delayed service, communication gaps, and repairs stretching into weeks or months. Sales-side risks include upsell pressure, financing add-ons, and potential paperwork delays. These are not unique to one dealership, but the visible feedback about this location suggests a need for extraordinary diligence if you proceed. The safest path: insist on an independent inspection, itemize every promise on paper, set service expectations in writing, and have backup plans for essential warranty repairs.
Based on the balance of public, consumer-reported information, we do not recommend proceeding with a purchase at Roughrider RVS – Dickinson unless you can secure a thorough third-party inspection, decline unnecessary add-ons, lock in independent financing, and obtain strong written commitments for paperwork and post-sale support. If the dealership will not accommodate these safeguards—or if recent reviews indicate continuing patterns of delay—consider other dealerships with stronger, more consistent service records.
If you’ve bought or serviced an RV at this location, what should other shoppers know before they commit?
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