Route 11 RV & Marine LLC – Rochester, NH Exposed: PDI failures, title risks—require 3rd-party PDI

(Serious Concern)

We strongly recommend arranging a full, independent, third-party inspection before agreeing to buy from Route 11 RV & Marine LLC. Pre-delivery inspections (PDIs) done by dealers often miss defects that result in expensive repairs and months-long service delays after purchase. A private inspection is your only leverage before signing—not after. If you accept delivery and then discover defects, you risk being pushed to the back of the service queue since the dealer has already been paid. This is a recurring dynamic in the RV industry that leads to canceled camping trips and significant out-of-pocket costs while awaiting warranty approvals or parts.

• Find local inspectors: Search “RV Inspectors near me”.
• Ask the dealer if they allow independent, on-site inspections. If they refuse or heavily discourage it, that is a major red flag—walk away.
• Insist on a detailed, written inspection report including roof, seals, slide mechanisms, electrical, propane, plumbing, brakes, tires, frame/axles, and water intrusion tests.

Tip: Bring the inspector’s written findings to the negotiating table and require fixes before signing or paying. If a defect is deferred to “after purchase,” your bargaining power drops drastically.

(Moderate Concern)

Low-star public reviews indicate that buyers encountered aggressive sales processes and optional add-ons they later felt were unnecessary or overpriced. Common add-ons include extended warranties/service contracts, fabric or paint protection, “mandatory” prep fees, and documentation fees that balloon the out-the-door price versus the listed price. RV shoppers frequently report on YouTube consumer channels and forums that these products are pitched as must-haves, even when coverage is narrow or deductibles are high. We advise buyers to request all fees in writing, strip non-essential products, and compare third-party warranty options to avoid paying more than the market average.

• Request line-item pricing before visiting the finance office.
• Decline add-ons you do not fully understand or need; insist on a sample contract to review at home.
• Check out educational content like Liz Amazing’s videos about RV dealer upsells and finance tactics before you go.

(Moderate Concern)

Some consumers publicly report surprise at the final interest rates or payment structures, often tied to dealer-arranged financing. This is a common industry pitfall: dealers may present financing terms that prioritize lender programs beneficial to the dealership rather than the buyer. We recommend obtaining pre-approval from a local credit union or bank to benchmark a fair APR and to prevent in-store pressure to accept less favorable terms.

• Bring an independent pre-approval to compare finance offers.
• Calculate the total cost of ownership including interest across the life of the loan.
• Decline any financing that requires buying additional products (this can raise fair lending concerns).

(Moderate Concern)

Multiple low-star reviews across the RV retail sector describe trade-in offers that are significantly below wholesale guides, with the gap widening when buyers decline extra dealer products. If similar concerns appear in the lowest-rated Google reviews for this store, treat them as a warning to independently appraise your RV. Get multiple competing offers (e.g., from other dealers or consignment) and use online valuation tools to avoid leaving thousands on the table.

• Request a written breakdown of the trade-in valuation method.
• Consider private sale or consignment if dealer offers are far below market.

(Serious Concern)

Some dealers have patterns of delayed titles, incorrect paperwork, and slow registration or tag processing—problems that can leave buyers unable to legally tow or camp. Low-star reviews for Route 11 RV & Marine LLC should be checked carefully for any mention of title delays, temporary plate issues, or mismatched purchase documents. These are serious matters; if a title is delayed, you may be unable to use your RV during prime camping season, and if documents are incorrect (wrong VIN, model, or lienholder), resolving the problem can take weeks or months.

• Verify VINs, serial numbers, and lienholder details before signing.
• Ask for an estimated timeline and tracking for title/registration processing.
• Do not accept delivery without complete, correct paperwork.

(Serious Concern)

A recurring pain point across many RV dealerships is long service wait times, slow diagnosis, and backordered parts that leave owners without their RV for weeks or months. Check the lowest-rated reviews on the Rochester, NH store’s Google page for specific accounts of delayed responses, missed callbacks, or promised timelines slipping repeatedly. This can be compounded by warranty authorizations, where manufacturers require dealer diagnostics and approval before shipping parts.

• Before purchase, require the dealer to put typical service lead times in writing.
• Ask if they prioritize buyers who purchased from them over outside units—many do.
• Document every service request via email; keep a timeline of commitments.

If you’ve faced extended delays, tell us about your service timeline to help other shoppers plan realistically.

(Serious Concern)

Buyers regularly report defects discovered immediately after delivery that should have been caught by a thorough PDI, including water leaks, soft floors, defective slide motors, non-functioning appliances, and electrical anomalies. Inspect low-star reviews for any mentions of “found it right after we got home,” “not tested,” or “incomplete PDI” related to Route 11 RV & Marine LLC. These immediate post-delivery defects can be expensive and time-consuming to address and often become a source of dispute over whether the issue is “warranty” versus “wear and tear.”

• Bring a punch list and spend several hours on-site testing systems before final payment.
• Use an independent inspector: find local RV inspectors.
• Do not accept “we’ll fix it after you take it home.” Insist on repairs prior to delivery or escrow funds until completion.

(Moderate Concern)

Consumers often misunderstand warranty scope, especially for RVs where the chassis, coach, appliances, and add-ons are covered by different entities with different timelines. Check the dealership’s low-star reviews for any reports of “not covered,” “voided,” or “denied” claims. These conflicts are common industry-wide, but dealers have a responsibility to accurately explain coverage limitations and help customers navigate claims.

• Get a written explanation of warranty components (chassis vs. house systems vs. third-party add-ons).
• Ask for manufacturer contact info for direct warranty questions.
• Keep maintenance records—lack of documentation can trigger denials.

(Serious Concern)

Some low-star reviewers cite verbal promises (e.g., “we’ll fix that,” “we’ll include this item,” “we’ll upgrade X”) that did not materialize in writing. When promises are not in the signed purchase agreement, enforcement is difficult. This creates friction during delivery and often results in negative reviews. If you see similar themes on the Rochester store’s Google page, regard it as a warning to document everything in the contract.

• Place every promise on the we-owe form with dates and responsible parties.
• Refuse to sign if any contested item is unresolved or missing from the contract.

(Serious Concern)

If buyers experience repeated warranty denials, misrepresentations, or deceptive practices, several consumer protection avenues may apply:

• Magnuson-Moss Warranty Act (federal): Prohibits deceptive warranty practices and allows consumers to pursue remedies for breach of written warranties. Overview: FTC Guidance on Magnuson-Moss.
• FTC Act and advertising/deception rules: Misrepresentation in advertising or sales may violate federal law. File complaints: Report to the FTC.
• New Hampshire Consumer Protection Act (RSA 358-A): Prohibits unfair or deceptive business practices. Consumers can contact the NH Attorney General’s Consumer Protection Bureau: NH DOJ Consumer Protection.

Keep meticulous documentation—emails, texts, written promises, inspection reports, and timelines. These records are essential if you seek relief through the AG, FTC, or a private attorney.

(Serious Concern)

RVs are aggregations of multiple systems with distinct recalls (appliances, axles, tires, propane, electronics). Defects in these areas create safety risks including fire, CO exposure, brake failure, or tire blowouts. Owners should verify open recalls by VIN through NHTSA and the applicable manufacturers before purchase and again at delivery.

• Search NHTSA recalls across models and components: NHTSA Recalls Main Page.
• Use the provided formatted query to explore dealership-related recall chatter: NHTSA search formatted for this dealership (then verify by VIN for your specific unit).
• If the dealer is delivering a unit with unaddressed safety recalls, reject delivery until repairs are completed and documented.

If you encountered a recall-related delay at this Rochester location, please report your timeline and outcome to alert fellow buyers.

(Serious Concern)

Water intrusion is one of the most destructive RV issues, often stemming from poor sealing at roof seams, windows, or slide-outs. The longer it goes undetected, the more expensive it becomes—soft floors, delamination, mold, and compromised structural integrity. Any reviews indicating “leaks right after purchase” or “soft floor within weeks” at this store should be treated with urgency.

• Demand a moisture meter test during third-party inspection.
• Verify roof sealant dates and condition; request documentation of any resealing.

(Serious Concern)

Failures in these systems can cause catastrophic accidents. Any low-star reviews describing uneven tire wear, failing wheel bearings, or brake malfunctions should be investigated immediately. Inspect tires for age (DOT code), not just tread; RVs often sit on lots aging in the sun. Axle tags and component recalls should be cross-checked before delivery.

• Insist on disclosure of tire age; replace if older than 5-6 years even if tread looks fine.
• Check alignment and weight distribution; request a brake inspection report.

(Serious Concern)

Leaks, miswired components, and faulty detectors (CO/LP) are serious. If low-star reviews mention propane smell, tripping breakers, or dead battery systems at delivery, require immediate diagnosis and remediation. Ask to see a gas pressure/leak test and verify detector manufacturing dates and functionality.

• Test all propane appliances on-site; verify CO/LP detectors are functioning.
• Request a written electrical systems check from a certified technician.

(Moderate Concern)

Across the RV industry, shortages of experienced technicians and high turnover contribute to longer repair times and misdiagnosis. If Rochester customers report repeated trips for the same issue, or “no problem found” outcomes that later reappear, it may reflect training or capacity constraints. While not unique to this dealer, the impact on owners is significant—lost seasons and ongoing safety concerns for unresolved defects.

• Ask the service manager about technician certifications (e.g., RVTI, manufacturer certifications).
• Get a written plan outlining diagnosis steps and estimated timelines.
• For complex electrical or structural issues, consider a mobile master tech or independent specialist: find qualified inspectors/techs.

(Moderate Concern)

Backorders and manufacturer bottlenecks are real, but buyers deserve clear communication and realistic ETAs. Low-star reviews often highlight frustration with “we’ll call you next week” promises that slip for months. If you encounter similar complaints tied to the Rochester location, set firm follow-up schedules and ask for written updates.

• Request part numbers and order confirmations; ask if parts can be drop-shipped to you.
• Escalate to the manufacturer if delays exceed stated timelines without updates.