Royal Gorge Truck & RV- Cañon City, CO Exposed: Add-Ons, PDI Failures, Title Delays & Slow Service

(Serious Concern)

Multiple reviews for this Cañon City location describe high-pressure sales tactics and post-agreement changes that move the goalposts, such as “mandatory” dealer add-ons, protection packages, or fees that inflate the final price at signing. Buyers often report discovering addendums late in the process, including environmental fees, nitrogen tire charges, VIN etching, fabric/paint protection, and alarm add-ons. These extra-cost items can add thousands to the out-the-door price if not explicitly declined in writing early in the negotiation.

• Finance-controlled upsells: Some RV buyers elsewhere report that finance offices bundle extended service contracts, gap, and appearance packages into loans — at high margins and with minimal explanation of coverage limits and exclusions. Complaints tied to this store suggest similar pressure; verify line items carefully.
• Action step: Request a written, itemized, out-the-door quote before you visit the finance office. Decline unwanted add-ons in writing.

To review real buyer experiences, see: Google Reviews for Royal Gorge Truck & RV — Cañon City (sort by Lowest rating).

(Moderate Concern)

RV trade value complaints are widespread industry-wide, but local reviews point to trade figures that drop between appraisal and signing or are contingent on purchasing high-margin add-ons. Another issue is interest rate markups — a dealership may “shop” your credit to multiple lenders and present a marked-up rate to increase back-end profit. This can mean paying thousands more over the life of the loan than if you arranged financing with your credit union in advance.

• Action step: Get a pre-approval from your bank/credit union to cap your rate and compare any dealer-arranged rate against it.
• Action step: Demand the exact trade value on a signed buyer’s order. If the number changes, walk.

(Serious Concern)

Public complaints for this location point to delays in receiving titles, plates, or correct paperwork. This can leave buyers unable to camp or travel legally, and in some cases, they face temporary tag expirations or insurance complications. Title issues are especially detrimental for out-of-state buyers who must coordinate with their home DMV.

• Action step: Refuse delivery unless the title is in the dealer’s possession (for used units) and verify all VINs on paperwork match the RV and tow vehicle.
• Action step: Get a firm timeline and a single point of contact in writing for title/registration processing.

If you’ve faced title delays with this dealer, post your timeline for others.

(Serious Concern)

Buyers report showing up for delivery to find punch lists incomplete: leaks, non-functioning appliances, broken latches, inoperable slides, or missing accessories. When a substantial PDI is skipped or rushed, the result is often an immediate service visit — with the unit effectively undeliverable or unusable. That’s why an independent inspection matters most here.

• Action step: Require a full, itemized PDI checklist completed and signed. Verify water, electrical, LP, and slide operations in front of you, with you controlling the switches.
• Action step: Book your own inspector: Find an RV inspector near you.

(Serious Concern)

The most damaging complaints trend toward long repair queues and slow parts sourcing, compounded by poor status updates. Some owners say their RV sits for weeks without progress or clear ETAs. This is a widespread RV industry problem, but multiple local reviews for this dealership reference prolonged downtime and difficulty reaching the right service advisor. If your RV is under factory warranty, you could also face delays while the dealer seeks manufacturer authorization for parts.

• Action step: Get repair authorization numbers, parts order confirmations, and estimated completion dates in writing. Ask what happens if the deadline is missed.
• Action step: If time-critical, consider mobile RV technicians for simpler warranty work your manufacturer approves.

(Moderate Concern)

Public complaints suggest disputes over coverage — whether a failure is considered “warranty,” a “maintenance item,” or “owner damage.” Third-party service contracts often come with deductibles, per-visit limits, and exclusions (sealant, alignment, water damage). Buyers sometimes report expecting comprehensive coverage that does not exist, especially for wear-and-tear items or water intrusion.

• Action step: Before you sign, ask the finance office to provide a blank copy of any service contract and read the exclusions and claim procedures closely.
• Action step: Document defects with timestamped photos/videos at delivery to protect your claim.

For broader education on RV dealership tactics and warranty pitfalls, explore investigative videos on Liz Amazing’s channel and search for the dealership or brand you are evaluating.

(Serious Concern)

Buyers of used RVs at this location have flagged issues consistent with under-inspected trade-ins: soft floors, roof sealant failures, prior water intrusion, or misrepresented condition. These are costly repairs that can far exceed any savings on a lower sticker price. In mountain climates like Cañon City’s, freeze-thaw cycles can also magnify micro-cracks and sealant failures leading to leaks.

• Action step: Always perform a moisture meter and IR scan via an independent inspector. Check inside cabinetry and under beds for hidden rot or mold smell.
• Action step: Ask for service records, prior owner information, and proof of recent roof maintenance.

(Moderate Concern)

Reports include delayed or missing items promised at delivery: extra keys, spare parts, hitch components, or small repair commitments (“we owe” forms). These items can fall through the cracks once the sale closes unless clearly documented with delivery deadlines and named responsible staff.

• Action step: Use a detailed due bill listing each promised item, part number, and the person responsible for fulfillment, with dates attached. Don’t sign final paperwork until it’s complete.

(Moderate Concern)

Several reviews suggest gaps in product knowledge during orientation and questionable troubleshooting advice, especially for slide, inverter, and leveling systems. A rushed walkthrough increases the likelihood you’ll miss defects during acceptance.

• Action step: Film your entire walkthrough. Ask to personally operate slides, awnings, jacks, and hitching systems multiple times.
• Action step: Request the technician’s name and certification level; ask about recent brand training.

Seen this first-hand at the Cañon City location? Add your story to help other shoppers.

(Serious Concern)

Based on the complaint patterns described above — pricing add-ons, delayed titles, possible misrepresentations about condition or warranty — shoppers should be aware of several regulatory and legal protections:

• FTC Act (Deceptive Practices): Misrepresentation of price, add-ons, or warranty coverage can trigger scrutiny under Section 5 of the FTC Act. See the FTC’s guidance on auto warranties and service contracts: FTC: Auto Warranties 101.
• Magnuson–Moss Warranty Act: Requires clear written warranties and bars tying warranty coverage to dealer-only service. Disputes about what is “warranty” versus “maintenance” can implicate this statute.
• Colorado Consumer Protection Act and Auto Industry Division: Colorado’s Auto Industry Division regulates dealers and handles complaints about title delays, deceptive practices, and contract issues. File a complaint here: Colorado Auto Industry Division — Consumer Complaint.
• Colorado Attorney General: For broader deceptive trade practices concerns or unresolved disputes: File a complaint with the Colorado AG.
• NHTSA Safety Recalls: If an RV sold had an open safety recall that was not disclosed or addressed, report to NHTSA and check any VIN for open recalls: NHTSA Recall Lookup.

If you believe you experienced deceptive conduct at this Cañon City location, document everything (emails, texts, photos), and consider complaints with the Auto Industry Division and AG’s office. For patterns involving finance products or warranty claims, the FTC also accepts reports.

(Serious Concern)

Across RV retail, the most consequential failures are those that compromise safety or lead to rapid depreciation. The issues described in public reviews at Royal Gorge Truck & RV — Cañon City tend to fall into several high-risk categories:

• Water intrusion: Roof seams, slide seals, and window gaskets are repeat offenders. Even small leaks can cause subfloor rot and mold, reducing resale value dramatically and threatening health. A missed leak at delivery often becomes a disputed warranty claim later.
• LP gas and electrical faults: Faulty regulators, improperly crimped wires, or misconfigured converters can pose fire/explosion risks. These must be caught at PDI by a qualified technician — or your independent inspector.
• Running gear and brakes on towables: Under-torqued lug nuts, misadjusted brakes, and axle alignment issues can cause catastrophic failures on the highway. Always request documentation of torque checks and brake function tests prior to delivery.
• Slide and leveling system issues: Binding slides or glitches in auto-level systems can trap you in a site or damage the unit if used while misaligned.

Because some reviews suggest units were handed over with unresolved defects, buyers should treat pre-delivery vetting as a safety issue, not just a convenience. Consider hiring your own inspector: Search “RV Inspectors near me”.

For a broader consumer perspective on dealer practices and safety implications, review investigative content from RV educators such as Liz Amazing, who frequently spotlights costly dealer oversights.

(Moderate Concern)

Even reputable dealerships struggle with factory defect rates, workforce turnover, parts shortages, and seasonal service backlogs. But the customer burden becomes unacceptable when a dealer sells “as-delivered” units with obvious defects, delays titles, or pushes finance products without clear disclosure. Independent oversight — your own inspector, your own financing, and your insistence on documentation — is the most reliable antidote. For deeper context on dealership practices, many RVers turn to investigative content like Liz Amazing’s buyer-beware videos and then compare experiences across multiple dealers before committing.