RV Station Donna- Donna, TX Exposed: High-Pressure Sales, Price Switches, Poor PDI & Warranty Delays

(Serious Concern)
The most consistent and costly problems reported by RV buyers—across brands and dealers—stem from skipping a thorough, independent, pre-purchase inspection. If you’re evaluating RV Station Donna, arrange a paid, third-party inspection from a certified RV inspector before signing final paperwork. Use a local search like RV Inspectors near me to locate qualified professionals. This is your only real leverage: defects documented prior to purchase must be addressed or priced in. Once you sign and drive off, many dealers (industry-wide) move owners to the back of the service line, and repairs can take weeks or months. We regularly hear about canceled camping trips because a just-purchased unit is stuck at the dealership awaiting parts or approvals.

(Serious Concern)
If any dealership refuses to allow a third-party inspection on their lot or tries to restrict the inspector’s access or scope, consider that a red flag and walk away. Bring your inspector’s checklists, request pressure tests for water systems, verify roof sealing, and have them scan for electrical anomalies. If you need options, search again: find certified RV inspectors locally.

(Serious Concern)
Multiple low-star reviews for RV Station Donna describe high-pressure tactics and disappointment with post-agreement changes to price or terms. Some buyers report confusion about “out-the-door” pricing versus the final contract, and others allege insufficient disclosure on “as-is” conditions for used units. The common thread: unexpected fees, optional packages added without clear consent, or verbally promised items missing from the paperwork. Before you sign, demand a line-by-line out-the-door quote in writing and decline any packages you do not want. If you see a discrepancy, stop the deal and request corrected paperwork immediately.

(Serious Concern)
Buyers frequently complain about trade-in offers far below market value and financing terms that include add-ons (extended service contracts, GAP, paint or fabric protection, tire-and-wheel coverage) they didn’t plan to buy. At RV Station Donna, reviewers allege feeling pushed toward in-house financing and extras. Insist on competing APRs from your bank or credit union and request every add-on be listed separately with its price; decline anything you do not need. Bring independent trade-in valuations from multiple sources and be ready to sell your old unit privately if the trade number is not acceptable.

(Serious Concern)
A recurring allegation in low-star reviews at this location: units delivered with defects that should have been caught during a thorough PDI—leaks, non-functioning appliances, missing parts, soft spots, loose trim, and miswired accessories. Some buyers say initial walk-throughs were rushed, leaving problems undetected until after the unit left the lot. Demand a documented PDI checklist and plan to spend several hours testing every system yourself before you finalize. If you find issues, do not sign delivery until the dealership fixes them or documents them on a “We Owe” form with completion dates. Consider a third-party inspector a second time: search for local RV inspectors.

(Moderate Concern)
Several owners report slow or problematic processing of titles, tags, or lender documents. While DMV timelines can vary, weeks-long delays without proactive communication are a serious burden—especially when a financed unit sits unused because tags or plates haven’t arrived. Before purchase, ask RV Station Donna for their average title/registration turnaround and who will be your point of contact. After purchase, follow up in writing at reasonable intervals. If delays stretch on, escalate to management and, if necessary, consider filing a complaint with the Texas Department of Motor Vehicles or the Texas Attorney General’s Consumer Protection Division.

(Serious Concern)
Owners report friction getting warranty-covered repairs authorized or completed promptly. Complaints include long service queues, slow parts ordering, repeated returns for the same unresolved defect, or statements that an issue is “manufacturer’s responsibility” without dealer assistance. Remember: the manufacturer’s limited warranty typically requires the dealer (or any authorized service center) to perform covered work. Push for clarity in writing on timelines, parts ETAs, and approvals. Request that the dealer advocate with the manufacturer if approval stalls. Keep detailed logs of each call, visit, and invoice to support potential escalation under the Magnuson-Moss Warranty Act.

(Moderate Concern)
A common pain point across low-star reviews at this store is communication gaps: unreturned calls, no status updates, and vague timelines. Service departments that are busy must still set expectations. Ask for an agreed communication cadence (for example, weekly written updates), and escalate to the service manager if you are not receiving promised information. If not resolved, elevate to the general manager and the manufacturer’s customer care line with your documentation.

(Serious Concern)
Multiple reviews allege that verbally promised items—such as missing accessories, repairs prior to delivery, or price adjustments—were not reflected in the final paperwork. The only promises that matter are the ones on paper, signed by both parties, with dates. Insist on written “We Owe” forms detailing each item, cost (if any), and completion deadline. Refuse to accept delivery until the paperwork is accurate.

(Moderate Concern)
At many RV dealers—including those in Texas—finance offices present extended service contracts, GAP, paint/fabric protection, tire-and-wheel, alarm/theft etch, and “nitrogen tire” packages as if they’re essential. They are optional, and often high-margin. If you want protection, shop contracts from independent administrators and compare coverage level (exclusionary vs. named-component), deductible, labor rate caps, and cancellation/refund terms. Never finance an add-on that you could afford to pay out of pocket later; interest magnifies the cost.

(Moderate Concern)
Some buyers report “mandatory” dealer-installed add-ons and preps on the final buyer’s order. Nothing is mandatory beyond actual registration/title fees and taxes. If an item is listed as “required,” ask for the written policy and request its removal or a price reduction. If the dealer won’t budge, consider walking. Always negotiate the out-the-door price, not monthly payment.

(Serious Concern)
If a dealership advertises pricing or features that materially change at signing, this can trigger scrutiny under consumer protection laws, including the Texas Deceptive Trade Practices Act (DTPA). Keep copies of ads and texts. You can complain to the Texas Attorney General’s Consumer Protection Division and the Federal Trade Commission (FTC) if you believe you’ve been misled. Helpful links:

– Federal Trade Commission (FTC)

– Texas Attorney General – Consumer Protection

(Serious Concern)
The Magnuson-Moss Warranty Act protects consumers against unfair warranty practices. If you have repeated failures to repair the same defect, excessive downtime, or denials without valid reasons, consider a written demand letter citing Magnuson-Moss and the manufacturer’s own warranty terms, and escalate. For safety-related defects (brakes, steering, electrical fires) you can also report to NHTSA:

– National Highway Traffic Safety Administration (NHTSA)

– NHTSA Recalls Lookup

(Moderate Concern)
The FTC has emphasized truth-in-advertising and fair disclosures for auto/RV financing and add-ons. Dealers must not misrepresent that add-ons are required or misstate the true cost. Ask for a plain-language itemization of each add-on, and keep a copy. If you believe you were misled, file a complaint with the FTC and the Texas AG. Save screenshots, emails, and all signed forms.

(Serious Concern)
Reports of units delivered with leaks or poor sealing are not trivial. Even short exposure can cause hidden rot, mold, and delamination that destroy resale value and create health hazards. A moisture meter reading by your inspector can reveal problems early. If you suspect a leak, do not accept delivery until the remedy is verified via pressure test and re-inspection.

(Serious Concern)
RVs combine AC/DC systems and propane appliances; miswiring and gas leaks are fire and injury risks. Faulty brake controllers or improperly adjusted brakes can be catastrophic when towing. If you see service times dragging on for safety items, escalate immediately and contact the manufacturer and NHTSA. Not all issues are dealer-caused, but dealer diligence in PDI and service triage is crucial.

(Moderate Concern)
Recalls are issued by manufacturers and component suppliers (axles, hitches, refrigerators, tires). Dealers should check and perform open recalls before delivery, but owners often discover recalls later. Always run the VIN for recalls and ask for documentation that all open recalls have been remedied. Use NHTSA lookup by year/make/model or VIN:

– NHTSA Official Recall Lookup. Also see our search link above for dealership-related results.