RV World of Jacksonville- Jacksonville, FL Exposed: Service Delays, PDI Failures & Finance Pressure

(Serious Concern)

Many low-star reviews for RV dealerships highlight rigs delivered with defects that should have been caught in the pre-delivery inspection (PDI). Consumers report postponed camping trips, extended shop time, and costly warranty battles. Your strongest leverage exists before you sign the final paperwork. Arrange a fully independent inspection by a certified RV inspector who works for you—not the dealer. Use this search to find vetted professionals: Search: RV Inspectors near me.

• Do not skip PDI or rush delivery: Build a detailed punch list and get all commitments in writing.
• If the dealer refuses independent inspection, walk: That’s a red flag. Quality dealers welcome transparency.
• Inspect before funding: Make third-party inspection a condition of purchase and financing.

If you’ve been through this process at RV World of Jacksonville, what did your inspection reveal? Tell us how your inspection went.

(Serious Concern)

Low-star reviews commonly describe aggressive sales tactics and out-the-door prices changing late in the process. Consumers say they encountered fees that weren’t obvious up front or were pressed to sign quickly while details (including accessory charges and documentation fees) shifted late. Some reviews allude to verbal promises about add-ons or service items that later weren’t honored in writing.

• Action step: Demand a written, itemized buyer’s order with every fee, service, and accessory listed. No blanks, no “TBD.”
• Action step: Refuse to leave a deposit until you have the full price breakdown in writing, including any dealer-installed options.

Use the “Sort by lowest rating” filter to see real customers’ accounts of pricing friction on Google: Read critical reviews and verify themes.

(Serious Concern)

A major area of complaint at many RV dealerships—including reports tied to this location—centers on the finance and insurance (F&I) office. Customers describe pressure to accept extended service contracts, paint/fabric protection, GAP, tire/wheel packages, and alarm systems at steep markups. Some allege that the APR offered was high compared to their own bank or that fees were added despite a “cash” or outside-financed deal.

• Action step: Get preapproved elsewhere and bring your own APR target.
• Action step: Decline all add-ons unless you’ve priced them independently and confirmed coverage terms.
• Action step: Carefully review the contract just before signing to ensure no pack-ins were added.

For broader context, consumer advocate videos like Liz Amazing’s dealership-shopping guides detail how upsells can balloon total cost with limited benefit. Search her channel for “extended warranty,” “RV finance,” and brand/model topics.

(Moderate Concern)

Multiple reviewers describe trade valuations that changed between initial discussions and final paperwork. Some say higher estimates weren’t honored, with last-minute adjustments attributed to “reconditioning” or surprise findings. While re-assessing a trade can be legitimate, shifting numbers late in the process is a well-known dealership tactic that strains trust.

• Action step: Get written trade appraisals and photos of your trade’s condition; note mileage/condition at appraisal.
• Action step: Get competing offers from RV consignment lots or instant buyers to anchor your trade value.

(Serious Concern)

Several low-star reviews mention units delivered with problems that were obvious post-delivery: water leaks, inoperable appliances, slide alignment issues, loose trim and hardware, or electrical anomalies. These are the kinds of items that should be flagged by a thorough PDI checklist.

• Action step: Hire your own inspector: Find an RV inspector near you. Have them run water systems, test appliances on shore power and propane, check seals, inspect undercarriage, and document slide and roof conditions.
• Action step: Withhold final payment until all punch-list items are completed or separately documented with due dates and signatures.

(Serious Concern)

Another highly repeated theme is long delays to get appointments, slow parts sourcing, and variable repair quality. Some consumers report weeks or months out of service, especially during the busy season, and difficulty reaching service advisors. It’s not uncommon for owners to miss planned trips because their RV remains at the dealer.

• Action step: Ask current service lead times in writing and compare to local independent RV repair shops.
• Action step: Demand photos and written diagnosis for every repair. Keep a dated log of communications.
• Action step: If the unit is unsafe, document it and escalate to the manufacturer and relevant regulators (see Legal section).

Independent voices like Liz Amazing’s consumer advocacy videos include owner accounts of months-long waits and recurring fixes; her tips can help you avoid similar traps.

(Moderate Concern)

Several complaints describe title and registration delays or confusion with paperwork. In Florida, timely title delivery is crucial. Extended delays can prevent legal operation or complicate insurance claims. While some cases stem from manufacturer MSO delays or lender processing, repeated public claims of late titles at the same store merit attention and follow-up prior to purchase.

• Action step: Ask for a specific timeline for title transfer and registration; get promises in writing.
• Action step: Confirm the dealership’s process with Florida Highway Safety and Motor Vehicles (FLHSMV) if delays occur.

(Moderate Concern)

Low-star reviews frequently mention difficulty getting calls returned or status updates. Customers say they were told parts were “on order” with no clear timelines, or that managers would call back but didn’t. These communication gaps often compound frustration during already lengthy repair processes.

• Action step: Communicate in writing (email/text) to create a paper trail. Summarize phone calls immediately by email.
• Action step: If multiple promised callbacks are missed, escalate to the general manager and the manufacturer simultaneously.

(Moderate Concern)

Some owners report warranty work taking too long or being denied due to “wear and tear” or “owner damage.” Others describe confusion between manufacturer warranty and dealer-sold extended service contracts with exclusions. This is common industry-wide but still problematic when buyers learned about exclusions only after an issue arose.

• Action step: Before buying, ask for a sample copy of every warranty or service contract and read the exclusions carefully.
• Action step: Keep meticulous evidence (photos, dated logs) to support warranty claims and avoid blame-shifting.

Have you had warranty friction at this location? Share what happened with your coverage so others can learn.

(Serious Concern)

Defects reported in public reviews—water leaks, electrical faults, slide malfunctions, brake or tire issues, LP system concerns—aren’t just annoyances; they can be safety hazards. Water intrusions damage structure and can lead to mold; electrical anomalies risk fire; LP leaks are immediately dangerous; slide or hitch failures can damage property or injure occupants.

• Check recalls by VIN: Use NHTSA’s recall tool for your exact make and model. Dealers should resolve open recalls prior to delivery. Start here and then enter your RV’s brand/model: NHTSA recall search portal.
• Inspect LP systems: Confirm leak checks and regulator dates; insist on documentation during PDI.
• Verify brake, tire, and torque: Get lug torque documented at delivery and re-check after 50–100 miles.
• Roof and seal inspections: Independent inspectors catch early seal failures that can become costly structural repairs.

If an issue threatens safety, stop using the RV and document immediately. Then escalate to the manufacturer and consider reporting to regulators (see links in the Legal and Regulatory section). You can also learn practical safety checklists from channels like Liz Amazing’s safety and maintenance videos.

(Serious Concern)

Low-star reviews often raise issues that, if accurate and systemic, can carry legal consequences for a dealer. Depending on the facts and documentation, potential legal frameworks include:

• Magnuson–Moss Warranty Act (federal): Governs written warranties and deceptive warranty practices on consumer products. Learn more at the FTC’s site: FTC guide to warranty law.
• FTC consumer protection and deceptive practices: Misrepresentations in pricing, add-ons, or financing terms can implicate FTC rules: Federal Trade Commission.
• Florida Deceptive and Unfair Trade Practices Act (FDUTPA): Prohibits unfair or deceptive acts in trade or commerce in Florida. Consumers may report to the Florida Attorney General: Florida Attorney General – Consumer Protection.
• Florida title and dealer compliance: Issues with delayed titles or registration can be raised with Florida Highway Safety and Motor Vehicles (FLHSMV): FLHSMV. Title info: About Titles – FLHSMV.
• NHTSA safety reporting: Serious safety defects can be reported here: Report a vehicle safety problem – NHTSA.

Keep every document: buyer’s order, finance contract, addendum pages for add-ons, inspection checklists, repair orders, photos, and communications. If you believe you’ve experienced unfair practices, consider filing complaints with the FTC, Florida AG, and BBB, and consult an attorney who handles consumer warranty or UDAP cases.