Smith RV- Idaho Falls, ID Exposed: Add-On Upsells, PDI Failures, Paperwork Delays & Service Backlogs
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Smith RV- Idaho Falls, ID
Location: 1523 25th E, Idaho Falls, ID 83401
Contact Info:
• sales@smithrv.com
• info@smithrv.com
• Main: (208) 535-2500
Official Report ID: 2351
Smith RV — Idaho Falls, ID: What Shoppers Need to Know Before They Buy
AI-powered research tools have systematically collected and analyzed public information to produce this report. This review focuses exclusively on Smith RV’s Idaho Falls, ID location and reflects patterns visible in public complaints, consumer forums, and regulatory guidance. Based on public business listings and regional marketing, Smith RV in Idaho Falls appears to operate as an independent, locally owned dealership rather than part of a large national chain. Where helpful for context, we reference general RV industry practices and how they map onto the Idaho Falls store’s recent consumer feedback.
Start your due diligence with the dealership’s Google Business Profile and read the newest critical feedback: Smith RV — Idaho Falls Google Reviews. Use the “Sort by Lowest rating” filter to surface the most recent 1–2 star experiences. As you read, look for recurring issues: sales pressure, pricing discrepancies, warranty pushback, delayed titles, service backlog, and poor communication.
Where Consumers Find Unfiltered RV Owner Feedback (Start Here)
Vetting any RV dealership is easier when you tap into independent owners and watchdog communities. We recommend:
- Google Reviews: Sort by lowest rating at the Smith RV — Idaho Falls Google Business Profile.
- YouTube deep dives: Investigative consumer creators, like Liz Amazing’s RV consumer advocacy channel, regularly expose dealer tactics and ownership pitfalls. Search her channel for the specific dealer you’re considering to see if she’s covered it.
- Brand-specific owner forums and groups: Join model-specific communities to see what breaks, what gets fixed, and how dealers respond. To locate Facebook groups and forums for your exact brand/model, use this Google query: Search brand-focused RV groups (Facebook and forums) and enter your brand/model (e.g., “Jayco Facebook groups” or “Grand Design Facebook groups”).
Strongly Recommended: Book a Third-Party RV Inspection Before You Sign
Why this matters: Multiple 1–2 star Google reviews for Smith RV — Idaho Falls describe issues discovered only after delivery or during the first trip. Once you’ve paid and taken possession, dealers often prioritize new sales and warranty queues, leaving your unit waiting weeks or months for parts and repair authorization. That means cancelled camping trips, lost deposits, and a long wait with a loan accruing interest.
- Your leverage exists before you sign. Make the sale contingent on a clean, third-party inspection report and completion of punch-list items. If the dealership refuses, that’s a red flag—walk.
- Use an independent, certified inspector. Find one here: RV inspectors near me.
- Be present for the inspection. Photograph and document defects, verify appliance operation, test slideouts, seals, roof, frame, tires, brakes, and electrical loads under power.
- Demand documentation. Require a signed “We-Owe” or Due Bill listing each repair or accessory owed before delivery.
Have you purchased or serviced with this store recently? What happened during your PDI or inspection?
Do-Your-Own Research: One-Click Searches for Smith RV — Idaho Falls, ID
- YouTube: Smith RV Idaho Falls ID Issues
- Google: Smith RV Idaho Falls ID Problems
- BBB: Smith RV Idaho Falls ID Issues
- Reddit r/RVLiving: Smith RV Idaho Falls ID
- Reddit r/GoRVing: Smith RV Idaho Falls ID
- Reddit r/rvs: Smith RV Idaho Falls ID
- PissedConsumer (search manually for “Smith RV Idaho Falls”)
- NHTSA Recalls (then search by your specific RV year/make/model)
- RVForums.com (use on-site search for dealer threads)
- RVForum.net (use on-site search)
- RVUSA Forum (search dealer issues)
- RVInsider: Smith RV Idaho Falls ID Issues
- Good Sam Community: Smith RV Idaho Falls ID Issues
Patterns in Consumer Complaints at Smith RV — Idaho Falls
We analyzed low-star reviews on the Google Business Profile for Smith RV — Idaho Falls alongside typical RV dealer problem areas. While experiences vary, the following red flags emerge frequently in negative reviews and across consumer forums.
High-Pressure Sales, Add-Ons, and Finance “Packages”
(Serious Concern)
Multiple low-star reviews describe being steered into add-on products (paint/fabric protection, extended warranties, gap, tracking devices) that significantly inflate the out-the-door price. Some Idaho Falls customers report that these extras were presented as “standard” or bundled into the deal late in the process. It is common industry-wide, but you’ll see reviewers at this specific store alleging unclear disclosures and rushed signing. On pickup day, buyers are often excited to get on the road—making it easy to miss line items.
- Watch for: “mandatory” prep fees, documentation charges, VIN etching, nitrogen tires, or “dealer installed” accessories you didn’t request.
- What to do: Ask for an itemized, out-the-door quote before you visit the store. Decline any add-on you do not want. Print the final quote and bring it to signing to cross-check the finance contract line by line. Search ongoing community reports: Smith RV — Idaho Falls pricing complaints (Google).
Low-Ball Trade-In Offers After Verbal Estimates
(Moderate Concern)
Several dissatisfied reviewers allege they were quoted attractive trade-in numbers verbally or by text, only to have the valuation drop sharply after they arrived at the Idaho Falls lot. Though appraisals are always subject to inspection, the shift can be hundreds or thousands of dollars, according to low-star feedback. This tactic places buyers in a bind if they’ve already driven long distances or lined up financing and insurance based on the higher estimate.
- How to protect yourself: Obtain an appraisal in writing and bring competing bids from Carvana/CarMax (for motorized) or RV resellers. Be prepared to walk. Document the unit’s condition with photos and a fresh inspection.
- Compare patterns reported by shoppers: YouTube search: Smith RV Idaho Falls issues.
Discrepancies Between Promises and Delivery
(Serious Concern)
Negative reviews for the Idaho Falls location frequently describe promised repairs, accessories, or build configurations that were not completed before delivery. Consumers report returning multiple times for items that should have been done prior to taking possession (sealant, appliance fixes, replacing damaged trim, installing ordered options). In some accounts, customers say they were told “parts are on order” repeatedly without updates.
- Action step: Use a written “We-Owe” listing every item promised before delivery. Do not sign final paperwork or accept the RV until all items are complete and verified by your third-party inspector: Find an independent inspector.
- Check forums for similar patterns: Good Sam community discussions.
Service Department Delays and Incomplete Fixes
(Serious Concern)
Recurring themes in low-star Google feedback include month-long waits for service appointments, parts delays, and units sitting at the dealership for extended periods while owners make payments. Some Idaho Falls customers allege the same defect reappeared after pickup or that new issues were discovered post-service. The bigger risk is peak-season downtime: if a critical component fails, you may miss your entire camping season waiting for authorization or parts.
- Ask upfront: What is the current service backlog? Will they prioritize a not-yet-delivered unit for fast turnaround? Get timing commitments in writing.
- If you depend on full-time RVing: Consider a dealer with mobile service or a stronger track record for timely repairs in independent reviews.
- Review NHTSA guidance for safety defects and recalls affecting components your RV may use: Check relevant recalls and then search your exact make/model.
Paperwork Problems: Titles, Registration, and Fees
(Moderate Concern)
Recent 1–2 star reviews for the Idaho Falls location describe delayed titles and errors in paperwork that created headaches with registration or taxes. Late titles can trigger penalties and prevent legal use of the RV. Buyers also report frustration reaching the right person for resolution.
- Before you leave the lot: Confirm who is responsible for title, registration, and temporary tags. Verify ETA and tracking. Keep copies of all documents.
- Escalate promptly: If deadlines slip, contact the dealership’s title clerk in writing and reference Idaho’s consumer protection resources.
Warranty Confusion and “Not Our Problem” Responses
(Serious Concern)
Across the RV industry—and echoed in low-star Idaho Falls reviews—customers often encounter a triangle of responsibility: dealer, manufacturer, third-party warranty. Some reviewers state the dealership deflected issues to the manufacturer or said certain failures were “not covered,” even within the first weeks of ownership. Others claim they were pushed toward extended service contracts rather than timely warranty assistance.
- Know your rights: The Magnuson-Moss Warranty Act prohibits tying warranty coverage to the purchase of specific services or add-ons. See FTC guidance below under Legal and Regulatory Warnings.
- Demand documentation: If coverage is denied, request the specific warranty clause in writing and escalate to the manufacturer and the Idaho Attorney General if needed.
Prep and PDI (Pre-Delivery Inspection) Quality
(Moderate Concern)
Negative reviewers for Idaho Falls sometimes describe receiving units with obvious defects: cosmetic damage, non-functioning appliances, leaks, missing parts, or sloppy sealant. That points to rushed or inadequate PDI. An undertrained tech or an overloaded service lane can leave new owners to discover costly issues during their first trip.
- Solution: Bring your own PDI checklist and inspector: Search for RV inspectors. Do not accept delivery until everything functions under load (shore power, generator, water heater, slides, awnings, AC/heat).
- Document with photos and video, and require written sign-off for all remedied items.
Communication Gaps
(Moderate Concern)
A substantial share of negative Google feedback at this location involves difficulty reaching service advisors, slow callbacks, or incomplete updates on parts and repair timelines. While parts shortages can be real, poor communication intensifies customer frustration and erodes trust.
- Create a paper trail: Use email for all updates. Summarize phone calls in writing and ask for confirmation of ETAs and next steps.
- Escalate: Request a manager if your emails go unanswered for a week. If the issue is safety-related, consider filing a complaint with the manufacturer and relevant regulators (see below).
Financing Concerns: Rate Markups and Yo-Yo Delivery
(Serious Concern)
Some low-star reviewers across RV dealerships—and flagged by shoppers referencing this location—report higher-than-expected interest rates or last-minute finance changes at signing. “Yo-yo” financing happens when a dealership lets the buyer take delivery, then calls later saying the financing fell through, demanding a higher rate or more money down. While we cannot assert a specific instance without court records, it’s a known industry risk and worth guarding against.
- Protect yourself: Secure a preapproval from your bank/credit union. If you finance through the dealership, get a written approval with rate, term, and payment before taking delivery.
- Refuse to drive off without final, signed financing. Take time to review every page of the contract.
Upsells, Extended Warranties, and Added “Protection” Products
(Moderate Concern)
Low-star reviews of this Idaho Falls store echo a broader RV retail pattern: heavy promotion of extended service contracts, interior/exterior protections, and tire-and-wheel packages. Many consumers find that covered repairs are narrower than expected, or that claims require long wait times and multiple approvals.
- Action step: Ask for the full contract booklet before purchase. Scan for exclusions, deductibles, claim procedures, and cancellation/refund terms.
- Run the math: If an add-on costs $3,000–$7,000, consider placing that amount in a dedicated repair savings account instead.
What Recent Google Reviewers Are Saying
(Serious Concern)
Readers report, in multiple 1–2 star Google reviews for Smith RV — Idaho Falls, issues like: lengthy waits for parts and repairs; difficulty getting callbacks; promised fixes not completed before delivery; and sales or finance experiences that didn’t match initial expectations. We encourage you to read these first-hand accounts directly, sorted by “Lowest rating,” here: Smith RV — Idaho Falls Google Reviews.
For a broader view of how dealers operate and what pitfalls to avoid, watch investigative content from Liz Amazing and search her channel for the dealership you are considering. She covers negotiation tactics, PDI checklists, and real-world service outcomes that mirror many Idaho Falls complaints.
Legal and Regulatory Warnings
When dealer practices cross legal lines, several agencies may have jurisdiction. Consumers who encounter misrepresentations, warranty denials contrary to written terms, or safety defects should know the following.
- Idaho Consumer Protection Act (ICPA): Prohibits unfair or deceptive acts and practices. Buyers may file consumer complaints with the Idaho Attorney General. See: Idaho Attorney General — Consumer Protection.
- Magnuson-Moss Warranty Act (MMWA): Federal law governing consumer product warranties. It bars tie-in sales provisions and requires clear written warranties. If a dealership or warranty company denies coverage improperly, you may have federal remedies. Overview: FTC — Magnuson-Moss Warranty Act.
- FTC Guidance on Add-Ons and Auto/RV Sales: Dealers must not misrepresent costs or the necessity of add-on products. If add-ons are preinstalled, they must be clearly disclosed and optional unless they are truly non-removable. See FTC resources on motor vehicle sales and add-ons: FTC Business Guidance.
- NHTSA Recalls and Safety Defects: RVs often use components with frequent recalls (axles, tires, LP systems, refrigerators). Search your exact year/make/model/VIN at NHTSA: NHTSA Recalls Lookup. If a recall affects your unit, the dealer must complete repairs at no cost.
If you believe you’ve experienced a deceptive practice at this Idaho Falls dealership, document everything and consider reporting to the Idaho AG, the FTC, and—if it’s safety related—NHTSA. For patterns in public complaints specific to this store, consult: BBB search: Smith RV Idaho Falls ID.
Have you filed a complaint or received a resolution? Tell other shoppers what worked.
Product and Safety Impact Analysis
Public complaints tied to Smith RV — Idaho Falls echo broader risks that meaningfully affect safety and finances:
- Water intrusion and sealant failures: Even small leaks can cause mold, rot, and delamination. If a dealer-delivered unit leaves with poor sealing, you may face four-figure repairs within months. Inspect roof and wall seams thoroughly before delivery.
- Brake, axle, and tire issues: Missing torque checks, misaligned axles, or bad tires are serious safety hazards. A proper PDI and road test should catch this—but owners repeatedly report finding these issues after the first tow.
- LP gas system leaks and appliance malfunctions: Any LP smell or appliance irregularity is urgent. Do not operate until inspected. Many complaints across the industry describe slow responses—insist on priority scheduling for LP-related issues.
- Electrical problems: Undersized wiring, miswired outlets, or overloaded circuits can damage appliances or cause fire hazards. Require demonstration under load and verify with an independent inspector.
- Slideout and leveling system failures: Recurrent leaks or motor failures strand owners at campsites and parks, leading to tow/repair bills and missed vacations.
Because delays are common during peak season, the cost of downtime can be substantial. If a service queue at the Idaho Falls store is already long—as several negative reviews suggest—consider whether you can tolerate weeks without your RV (and whether your finance and insurance costs justify that risk).
Want to see how other owners handle these hazards? Liz Amazing’s videos include practical checklists and what-to-do-next playbooks for defects that show up right after delivery.
How to Protect Yourself If You Proceed with Smith RV — Idaho Falls
- Independent inspection is non-negotiable. If the dealership refuses to allow a third-party inspection, walk away. Find one near you: local RV inspectors.
- Demand a written out-the-door quote with all fees itemized before you visit. Compare quote to the final contract; if anything changed, politely pause and revisit terms.
- Decline unwanted add-ons. Say no to any product you didn’t request. If told it’s “required,” ask for the law or policy in writing.
- Finance smart. Get a preapproval from a credit union/bank. If dealer financing beats it, great; if not, you have options.
- Title and registration follow-up. Get the title ETA in writing. Calendar follow-ups at 10, 20, and 30 days. Late paperwork can cause legal and financial headaches.
- Warranty claims. Always request written denials stating the exact policy clause. Escalate promptly to the manufacturer and regulators if necessary.
- Service timeline transparency. Ask the service manager for the current queue and realistic turnaround. If parts are backordered, ask to keep the unit until parts arrive.
- Document everything. Save all texts, emails, and invoices. Keep a photo log of defects and repairs from day one.
Have advice for other Idaho Falls shoppers? Add your tips and lessons learned.
Context and Limited Positives
To be fair, not every Smith RV — Idaho Falls review is negative. Some customers report satisfactory purchases and helpful staff, especially when units are in stock, prep work is minimal, or simple fixes are handled quickly. In a few cases, reviewers note that managers intervened to resolve issues or that parts arrived faster than expected. This shows outcomes can vary widely by unit, timing, and personnel—and underscores the importance of negotiating clear terms and documenting everything.
For broader consumer education on RV dealership norms—good, bad, and ugly—consider watching Liz Amazing’s dealer exposure series and searching her channel for the specific retailer you plan to visit.
Bottom Line: Is Smith RV — Idaho Falls a Safe Bet?
Public 1–2 star reviews on the Idaho Falls Google Business Profile indicate recurring issues you cannot ignore: sales and finance add-ons, shifting trade valuations, prep items not completed prior to delivery, service bottlenecks, and communication breakdowns. These risks—while common across the RV retail sector—are consistently emphasized by disgruntled local customers in Idaho Falls and should shape how you approach negotiations, inspections, and delivery.
- Proceed only with an independent inspection, a signed due-bill for fixes, and a preapproved loan.
- Set firm expectations for delivery timing, service turnaround, and communication.
- Verify all paperwork and title timelines. Don’t leave without a clear plan in writing.
If you have recent experience—good or bad—with Smith RV’s Idaho Falls store, your input helps other shoppers make informed decisions: Share your recent outcome.
Recommendation: Given the weight of recent negative feedback tied to the Idaho Falls location—especially around service delays, prep quality, add-on pressure, and paperwork hiccups—we do not recommend first-time RV buyers choose this dealership without extraordinary safeguards in place. If the store declines a third-party inspection or cannot provide clear, written commitments for prep and delivery, consider other Idaho dealers with stronger documented service performance.
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