Sunrise RVs- Omak, WA Exposed: High-Pressure Add-Ons, Marked-Up Financing, Service & Title Delays

(Serious Concern)

Across the RV industry, and echoed in negative consumer reviews for small and mid-sized dealers, buyers report taking delivery of units with hidden or unresolved defects—problems that can strand a family in a campsite or cancel trips while the unit sits in service. Your best leverage is before you sign and take possession. Hire an independent inspector who works for you, not the dealer. Use a certified inspector who performs moisture intrusion checks, roof and sealant reviews, propane system tests, brake/bearing checks, appliance function tests, and a full electrical/12V/DC load analysis. Start with a local search: Find RV inspectors near me.

If any dealership refuses to allow a third-party inspection or insists one is unnecessary, that is a red flag. Walk away. Once they have your money and you discover issues, many consumers report getting pushed to the back of the service queue for weeks or months while parts are ordered or warranty approvals are sought—costly delays that can ruin a season.

For additional options and backups, consider getting two quotes for inspection dates and pricing: Search again for independent RV inspectors. If timing is tight, reschedule delivery rather than skipping the inspection.

(Serious Concern)

Multiple low-star reviews across RV dealers—and specifically noted by Sunrise RVs customers in public comments—describe high-pressure sales tactics and financing surprises at the signing table. Consumers commonly report:

• Payment-focused pitches instead of out-the-door price transparency, allowing hidden fees and add-ons to slip in.
• Marked-up interest rates despite buyer qualification for lower bank rates—dealers can “participate” in finance reserve; always compare direct bank or credit union offers.
• Questionable add-ons like paint/fabric protection, nitrogen-filled tires, “theft etch,” alarms, or GPS trackers, often framed as “required” or “already installed.”
• Extended service contracts branded as “warranties,” with exclusions, deductibles, or long authorization times that limit real-world value.

Action steps:

• Ask for a line-item, out-the-door price before visiting. Decline bundles. Bring competing finance offers from your bank or credit union.
• Refuse any add-on you did not explicitly request. If they say it’s “already on the unit,” demand a removal or full credit.
• Take the unsigned contract home and read it overnight. High-pressure “today only” language is a warning sign.

For context on dealership sales games and add-on products, see Liz Amazing’s buyer-beware videos and search her channel for dealer finance tactics.

(Moderate Concern)

Trade-ins are a frequent friction point. Public complaints often cite unexpectedly low appraisals after a soft commitment was given, “reconditioning” charges deducted without clear documentation, or sudden value drops at signing. To protect yourself:

• Obtain three independent bids (consignment, direct sale sites, and another dealer) before visiting.
• Require the dealer’s trade valuation and any deductions in writing, with photos and labor estimates tied to actual issues.
• Don’t combine trade negotiation with new-unit pricing—keep them separate to maintain clarity.

(Serious Concern)

Title and registration delays can leave buyers unable to travel legally or unable to secure insurance claims. Negative reviews in this category typically mention promises that “papers are in the mail” followed by weeks of silence. In Washington, you can verify and track title/registration processes through the Department of Licensing (DOL). If you experience delays beyond what was promised:

• Contact the dealership’s title clerk in writing and request status with tracking.
• Escalate to the Washington DOL — Vehicle and Vessel Registration and your lender, if applicable.
• Document all date-stamped promises—these are crucial if you need to file a complaint with the Washington Attorney General or the FTC.

(Serious Concern)

Many RV buyers—Sunrise RVs customers included in public reviews—describe long waits for warranty diagnosis and parts, communication gaps, and a tendency to prioritize new sales over existing customer repairs. Typical patterns include:

• Months-long waits for non-drivable cosmetic and functional issues (slideouts, roofs, water systems, furnaces, or refrigerators).
• Manufacturer approval delays and “it’s the factory’s fault,” even for issues identified at delivery.
• Short tech time blocks per appointment, resulting in partial fixes and repeated visits.

Protect yourself:

• Have a third-party inspection pre-delivery to catch issues while you still have leverage: Locate an independent RV inspector.
• Request a written service timeline for any punch-list items at signing, including targeted completion dates and loaner options.
• If the defect implicates safety (propane, brakes, tires, suspension, electrical/CO), insist on an expedited appointment or request written acknowledgment of the risk and the dealership’s plan.

(Moderate Concern)

Complaints about “hidden” water leaks, miswired outlets, or non-functioning components discovered on the first trip point to shallow PDIs. A thorough PDI should include moisture meter readings, roof/caulk inspection, slide alignment checks, hot skin/grounding tests, propane leak-down test, weight verification, and safety gear functionality (detectors, egress windows, fire extinguisher). Ask to see the dealer’s completed PDI checklist and make your own copy with photos.

(Moderate Concern)

Low-star reviews often cite staff changes, unanswered calls/emails, and “we’ll take care of it next visit” assurances that never materialize. Keep everything in writing and escalate politely but firmly to the service manager, general manager, and ownership if timelines slip. If an agreement was part of the sale (e.g., “we’ll replace those tires” or “winterize for free”), it must be written into the buyer’s order and signed.

(Moderate Concern)

Extended service contracts can be valuable for certain owners—but only after a deep review. Concerns often raised in consumer complaints include high dealer markups, exclusionary fine print (especially on seals, slide components, leveling systems, and electronics), high deductibles, and slow claim authorization. Ask for the full contract booklet before buying and check whether maintenance intervals are enforceable requirements that could void coverage.

(Moderate Concern)

Common add-ons include tire/wheel packages, paint/fabric coatings, and “anti-theft” systems. Many seasoned RVers prefer to buy tires, TPMS, surge protection/EMS, and upgraded battery systems independently at lower cost and higher quality. If add-ons are presented as “already installed,” request proof and an itemized deduction if you decline.

(Serious Concern)

Reported defects—water intrusion, electrical shorts, slide misalignment, suspension problems, tire failures, and propane system leaks—have direct safety implications:

• Electrical faults can cause “hot-skin” conditions, shock risk, or fire. Use an EMS/surge protector and insist on proper bonding/grounding checks before delivery.
• Water intrusion can lead to mold and structural rot, causing wall/floor failure. Inspections with moisture meters are essential.
• Running gear and tires on towables are frequent failure points; ensure torque checks, bearing service, and quality tires (appropriate load rating) at delivery.
• Propane systems demand professional leak-down tests; verify CO/LP alarms are current and functional.

Search recalls and known defects for the specific make/model you’re considering via the National Highway Traffic Safety Administration (NHTSA): NHTSA Recalls portal. For dealership-related search formatting provided in this report, see: NHTSA search formatted for Sunrise RVs—Omak. Always cross-check by VIN.

(Serious Concern)

When consumer reviews and documentation point to deceptive sales practices, add-on misrepresentations, or failure to honor warranty obligations, potential legal issues can include:

• Unfair or Deceptive Acts and Practices (UDAP) under federal and state law—enforced by the Federal Trade Commission and state Attorneys General (file with the Washington AG).
• Magnuson–Moss Warranty Act violations if written warranties are misrepresented or claims are improperly denied: FTC: Magnuson–Moss Warranty Act.
• Truth in Lending/Reg Z issues if finance terms aren’t properly disclosed or if add-ons are deceptively bundled: CFPB Regulation Z (TILA).
• Title and registration compliance under Washington law if transfers are delayed or mishandled: WA DOL Vehicle Registration.
• Safety defect reporting to NHTSA for potential recall issues: Report and check recalls.

Washington’s Lemon Law generally covers new motor vehicles and certain motorhomes, but towable RVs are often excluded. For guidance, start here: Washington Lemon Law. Even if your RV isn’t covered, UDAP and warranty laws still apply.

(Moderate Concern)

• Out-the-door price: Demand a detailed buyer’s order with every fee and add-on listed. Decline items you do not want.
• Financing: Secure offers from your bank/credit union in advance; compare APR, term, and total cost. Refuse last-minute additions.
• Trade-in: Keep new purchase and trade-in negotiations separate. Get written appraisals elsewhere to leverage.
• Promises in writing: Any verbal commitment (repairs, accessories, we-owe) must be added to the contract and signed by management.
• PDI and third-party inspection: Book an independent pre-delivery inspection. If the dealer blocks it, consider that a deal-breaker.
• Delivery day: Allocate 2–3 hours for a complete walk-through with utilities connected. Test every system. Do not sign “as is” if anything is unresolved.

(Moderate Concern)

• Budget and compare: Price the exact VIN with multiple dealers regionally. Confirm any factory incentives directly with the manufacturer.
• Pre-approve financing: Walk in with a written approval from your bank/credit union; ask the dealer to beat it without add-ons.
• Decline non-essential add-ons: Buy surge protection (EMS), TPMS, and battery upgrades independently for better quality and price.
• Inspection first: Put your inspection date on the calendar and in your purchase agreement. If refused, exit the deal.
• Delivery-day testing: Plug in to shore power, fill freshwater, pressurize plumbing, run furnace/AC, operate slides/awnings, test every appliance. Note defects on a we-owe list with completion dates.
• Post-sale follow-up: If service delays occur, escalate in writing and copy the manufacturer’s customer care. Consider a warranty claim at another authorized dealer if permitted by the brand.

(Serious Concern)

• Sales and finance add-ons: Push for clear, written, out-the-door pricing. Refuse unwanted products and inflated APRs.
• Service capacity and timelines: Get post-sale commitments in writing with dates. If issues involve safety, request priority handling or consider another authorized shop.
• Title/registration timing: Set expectations at signing and track milestones. Involve the WA DOL if deadlines slip.
• Warranty exclusions: Read the booklet in full; confirm coverage for slides, seals, electronics, and leveling systems.