Sunset Chasers RV- Union City, TN Exposed: Hidden Fees, PDI Failures, Warranty Denials, Slow Service
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Sunset Chasers RV- Union City, TN
Location: 2122 Walker Tanner Rd, Union City, TN 38261
Contact Info:
• info@sunsetchasersrv.com
• sales@sunsetchasersrv.com
• Main: (731) 507-0888
Official Report ID: 4423
Introduction: What Shoppers Should Know About Sunset Chasers RV — Union City, TN
AI-powered research tools have systematically collected and analyzed public information to produce this report. Our goal is to help RV shoppers make informed, safety-first decisions when considering a purchase or service at Sunset Chasers RV in Union City, Tennessee.
Sunset Chasers RV in Union City, TN appears to operate as an independent, locally focused dealership rather than part of a large national chain. Its public-facing profile indicates a single location serving northwest Tennessee and surrounding regions. Like many smaller dealerships, its reputation is shaped heavily by consumer reviews, word-of-mouth, and the performance of its sales, finance, and service departments.
Before diving into detailed risks and patterns of complaints, review the dealership’s own public feedback. You can read current consumer experiences, including the most recent 1-star and 2-star reviews, on the store’s Google Business Profile here: Sunset Chasers RV — Union City, TN (Google Business Profile). We strongly recommend using the “Sort by Lowest rating” filter to see the most serious and recent issues described by customers.
In addition to direct reviews, research across specialized RV forums, consumer protection sites, and independent sources. Creators like Liz Amazing are actively documenting pitfalls and exposing questionable RV sales and service practices nationwide; browse her channel to learn what to watch for and how to protect yourself: Liz Amazing’s investigations into RV dealer practices. When you’re ready, what has your experience been at this location?
Find Unfiltered Owner Feedback and Communities (Early Research Step)
Before you engage a salesperson, spend time in owner groups and independent forums for the exact brand and floorplan you’re considering. Real owners share chronic defects, recall experiences, and how long repairs really take. Many of these conversations happen in Facebook groups; do not click random links—use a safe Google search and join multiple model-specific groups for balanced, unfiltered feedback:
- Search: RV Brand Facebook Groups (enter your specific brand/model)
- Explore neutral forums for candid service and warranty stories:
- RVForums: RVForums.com (use onsite search)
- RVForum: RVForum.net (use onsite search)
- RVUSA: RVUSA Forum (use onsite search)
- Good Sam Community: Search for Sunset Chasers RV issues
- RVInsider (owner reviews): Search Sunset Chasers RV owner feedback
To keep current on broader dealer practices and consumer protections, search within trusted video resources too: watch this Liz Amazing video library and then use her channel’s search bar for the brand and dealer you’re evaluating. And if you’ve purchased here, would you share how it went?
Use These Research Links to Verify Complaints and Patterns
Use the links below to search across independent platforms for “Sunset Chasers RV Union City TN” with Issues/Problems/Complaints. These queries help you spot patterns and verify claims directly, in the dealer’s own footprint across the web:
- YouTube: Sunset Chasers RV Union City TN Issues
- Google: Sunset Chasers RV Union City TN Problems
- BBB: Better Business Bureau search for Sunset Chasers RV
- Reddit r/rvs: r/rvs complaints about Sunset Chasers RV
- Reddit r/GoRVing: r/GoRVing issues
- Reddit r/RVLiving: r/RVLiving problems
- PissedConsumer: PissedConsumer (open and search “Sunset Chasers RV Union City TN”)
- NHTSA Recalls (check any VIN you’re considering): NHTSA recall search portal
- RVInsider.com: Owner feedback referencing this dealer
- Good Sam Community Forum: Community discussion search
Pre-Purchase Risk: Insist on a Third-Party RV Inspection
Independent Inspection Before You Sign or Take Delivery
(Serious Concern)
The single most powerful leverage you have is a professional, third-party inspection conducted before signing final paperwork or handing over funds. This inspection should be independent of the dealership and comprehensive: roof, seals, slide mechanisms, frames, suspension, brakes, electrical systems, plumbing, propane, appliances, and moisture intrusion. If a dealership resists or refuses a third-party inspection, that is a major red flag—walk away. Given how many RVs (new and used) leave lots with defects, an inspection can prevent months of service delays and trip cancellations. Use this to find a qualified pro near Union City, TN: Google search: RV Inspectors near me.
Why You Must Do It Before Delivery
(Serious Concern)
Once you pay and drive off, your bargaining power plummets. Many owners at various dealerships report their RV sitting for weeks or months awaiting parts or in a long service queue after the sale. Dealers often prioritize new deliveries over post-sale warranty work. An inspection before delivery compels defects to be fixed prior to closing—and it gives you a reason to delay final payment until the unit is truly “camp-ready.” If you’ve had an inspection here, how thorough was it and did the dealer cooperate?
Sales and Finance Complaints to Watch For
High-Pressure Add-Ons, “Packages,” and Questionable Warranties
(Serious Concern)
RV dealers frequently push high-margin add-ons: extended warranties, interior/exterior coatings, tire-and-wheel packages, paint/sealant protection, GPS trackers, anti-theft products, and “maintenance plans.” Many buyers later discover overlapping coverage or exclusions that render these products poor value. Before buying from Sunset Chasers RV, ask for complete written terms and exclusion pages for every add-on, and verify whether similar coverage is already included by the RV manufacturer or component makers. Learn how these upsells work and what to question by reviewing independent consumer coverage such as this Liz Amazing video library on dealer add-ons and warranties.
Interest Rate Markups and Payment Packing
(Serious Concern)
Some RV finance offices mark up interest rates above the lender’s buy rate and “pack” payments with add-ons. Always get the lender name, real APR, term length, and a breakdown of every dollar in the financed amount. Request a competing rate from your credit union before visiting the store. If you see last-minute add-ons on the contract, ask to remove them and reprint the paperwork. Under the Truth in Lending Act (TILA) and FTC regulations, you have the right to clear disclosures of APR, finance charges, and total payments. If you believe you were misled, you may file complaints with the Federal Trade Commission and your Tennessee Attorney General’s Consumer Affairs Division.
Low-Ball Trade-In Offers and Last-Minute Appraisal Changes
(Moderate Concern)
It’s common to see attractive preliminary trade-in numbers that drop late in the process due to “reconditioning costs,” “market changes,” or a new “manager review.” Protect yourself by collecting written, signed offers from multiple dealerships and online buyers. Provide high-resolution photos, VIN, and your maintenance records. If the appraisal changes at delivery, you can walk away and take your business—and your trade—to another buyer.
Out-the-Door Price Discrepancies and Surprise Fees
(Serious Concern)
Some buyers allege that a quoted price balloons at signing with documentation fees, “prep” or “inspection” fees, electronic filing charges, nitrogen tires, “security packages,” and VIN etching—even though RVs don’t require it. Insist on a written Out-The-Door (OTD) price that itemizes every fee and tax. If a fee wasn’t on your OTD agreement, make the dealer remove it.
Delayed Titles, Registration, or Paperwork Errors
(Moderate Concern)
Delayed titles or incorrect paperwork can prevent you from registering your RV or traveling legally. This is more than inconvenient; it can trigger ticketing or insurance coverage disputes if you’re involved in an accident. Always collect a title or lien documentation timeline in writing. If delays occur beyond reasonable time frames, contact the Tennessee Department of Revenue and your lender to document the issue.
To see how consumers describe these issues in their own words, review the dealership’s recent low-star feedback and verify patterns yourself: Google profile for Sunset Chasers RV — sort by Lowest rating. While you’re researching, what did you notice in the recent 1- and 2-star reviews?
Service Department and Warranty Patterns
Pre-Delivery Inspection (PDI) Shortcomings
(Serious Concern)
Many RVs leave lots with unresolved defects—leaks, miswired outlets, loose plumbing, faulty slides, delamination, or miscalibrated brakes. A thorough PDI should be a multi-hour, hands-on walkthrough and functionality test, not a quick glance. Ask Sunset Chasers RV for a printed PDI checklist with technician signatures and dates. If your inspection finds moisture, operational failures, or missing parts, require written “We Owe” commitments and delivery dates before closing.
Long Service Queues and Parts Delays
(Moderate Concern)
Nationwide, parts delays and limited technician capacity are a chronic bottleneck—especially during peak season. Owners often report being “pushed to the back of the line” for post-sale repairs while the service department prioritizes pre-delivery rigs. Clarify timelines up front: How soon can the dealership diagnose? How long for parts? Will they allow you to pick up the RV and return when parts arrive? Seek detailed written timelines and escalation contacts.
Inexperienced or Understaffed Technicians
(Moderate Concern)
High turnover and seasonal staffing can affect quality. Ask whether technicians are RVIA/RVDA certified, how many years of experience they have, and whether specialized work (e.g., slide alignment, brake and suspension, structural or roof repairs) is subbed out. If the tech team is new or limited, that’s more reason to bring in an independent inspector before you buy.
Warranty Denials and “Wear and Tear” Exclusions
(Serious Concern)
Manufacturers and third-party warranty companies often deny claims as “maintenance,” “owner damage,” or “wear and tear.” Request the written denial with the policy section cited. Under the Magnuson-Moss Warranty Act, warranty terms must be clear and enforceable; deceptive practices can draw scrutiny from regulators. If you suspect a bad-faith denial, document everything and consider a complaint to the FTC and the Tennessee Attorney General.
Post-Sale Communication Breakdowns
(Moderate Concern)
Consumers regularly report slow callbacks and unclear status on service tickets across the RV industry. Establish a single point of contact (name, direct number, and email) and set weekly status updates in writing so your case doesn’t fall through the cracks. If timelines slip repeatedly, escalate to management and the manufacturer’s regional service rep.
Product and Safety Impact Analysis
Critical Defects That Can Pose Immediate Safety Risks
(Serious Concern)
Known RV defects can create dangerous conditions on the road or at the campsite. Examples include: propane leaks (fire/explosion risk), brake and axle issues (loss of stopping power), tire fitment problems (blowouts), miswired electrical systems (shock or fire risk), and water intrusion (mold, rot, and frame compromise). If purchasing from Sunset Chasers RV, verify every safety system in a live demo: propane pressure test, CO/LP alarms, GFCI outlets, brake controller function, tire DOT dates and load ratings, and a roof inspection for soft spots or unsealed penetrations.
Recall Awareness and VIN-Level Checks
(Moderate Concern)
RVs can carry multiple recalls across components: refrigerators, stoves, water heaters, chassis, axles, inverters, and more. Ask the dealer to run a VIN-level recall check in writing and compare it against the NHTSA recall database. If recalls exist, require proof of completion—or schedule a recall appointment before delivery. Missing recall work can leave you stranded or unsafe on your first trip.
Financial Exposure from Repeat Repairs
(Moderate Concern)
Each service visit can trigger transport costs, campground cancellations, and lost time. Owners often eat hundreds or thousands of dollars in out-of-pocket expenses while waiting for warranty approvals or parts. Before buying, ask Sunset Chasers RV about loaners, mobile tech referrals, or compensation policies for prolonged service outages. This is another reason to invest in a pre-purchase inspection: find RV inspectors near you and use their report to negotiate repairs or price concessions.
Legal and Regulatory Warnings
Truth in Lending, Advertising, and Sales Practices
(Serious Concern)
Misstated APRs, hidden fees, or deceptive advertising can raise issues under the Truth in Lending Act (TILA) and FTC Act. Insist on clear, written disclosures for APR, term, and total of payments. If you later discover inconsistencies between verbal promises and signed paperwork, consult counsel and consider filing complaints with the FTC and the Tennessee Attorney General.
Warranty Rights and Magnuson-Moss
(Moderate Concern)
Under the Magnuson-Moss Warranty Act, written warranties must be clear, and limitations cannot be misleading. If you’re told a warranty is “void” because you used a third-party inspector or non-dealer service, challenge that. Keep all documentation, and escalate disputes to the manufacturer and regulators if necessary.
Safety Reporting and Recalls
(Serious Concern)
If you encounter a safety defect (fuel leaks, brake failures, electrical fires), file a report with the NHTSA. Widespread complaints can trigger investigations and recalls, improving safety for all owners. Keep detailed records (photos, dates, invoices) to support your report.
What Public Feedback Suggests About This Location
While individual experiences vary, publicly available low-star reviews for Sunset Chasers RV in Union City, TN commonly describe themes such as add-on pressure, documentation disputes, service scheduling delays, and trouble obtaining timely post-sale support. We encourage shoppers to independently verify current reviews—especially 1- and 2-star posts—and compare them to positive reviews to understand the full range of outcomes. Start here and “Sort by Lowest rating”: Google Business Profile for Sunset Chasers RV — Union City, TN. If you’ve worked with this store, tell future buyers what you wish you’d known.
Objective Note: Any Signs of Improvement?
Balanced research means acknowledging that some customers report satisfactory experiences or resolved issues. In positive reviews, shoppers sometimes mention friendly sales staff, quick fixes, or fair pricing. The key is consistency: are positive experiences the norm, and are problems handled promptly and transparently? If you engage with Sunset Chasers RV, document every promise in writing, test every system during a full walkthrough, and avoid signing if anything is incomplete. For broader context on dealer variability and consumer protections, you can search Liz Amazing’s channel for the brand and issues you’re evaluating.
Step-by-Step Protection Plan for Shoppers
Before You Visit
- Know your target unit: Identify 2–3 model-year options and verify known defects/recalls in owner groups.
- Secure financing: Get pre-approval from your bank/credit union; bring the offer to compare against dealer financing.
- Plan your inspection: Line up an independent inspector and notify the dealer you will not proceed without it. Use: RV Inspectors near me.
- Request a written OTD price: Ask for every fee, tax, and add-on itemized in writing before you drive to the lot.
At the Dealership
- Block add-ons: Politely decline warranties and packages until you’ve read the fine print at home.
- Demand a full PDI: Water on/off, slides in/out, generator under load, HVAC on both modes, fridge cooling cycle, LP leak test, all outlets/GFCIs, brake controller, tire dates/pressures, roof seals, and underbody inspection.
- VIN recall check: Ask for proof that recalls are cleared or scheduled. Compare to NHTSA.
- Trade-in transparency: Require a signed appraisal and don’t accept last-minute devaluations without evidence.
Before You Sign
- Cross-check paperwork: OTD price matches; APR/term correct; no unauthorized add-ons.
- We Owe form: List every pending repair/accessory with timelines and signatures.
- Delivery test: Do another brief functional check on delivery day; no payment if new defects appear.
Frequently Reported Red Flags in the RV Retail Sector
“It’s camp-ready!” claims without evidence
(Serious Concern)
Never accept “camp-ready” on faith. Camp-ready means proven function under load—not just “it turned on.” Ask to see the unit perform for 30–60 minutes and confirm there are no leaks, tripped breakers, or error codes. If the dealership refuses, consider it a warning sign.
Refusal to allow third-party inspections
(Serious Concern)
A dealer unwilling to accommodate an independent inspector signals a risk. Professional inspectors routinely find structural and systems issues that cost thousands to repair. If this happens, walk away and take your business elsewhere.
“Parts on order” for months with no updates
(Moderate Concern)
Prolonged delays happen, but weekly updates and realistic ETAs are reasonable expectations. If communication falters, escalate to management and the manufacturer. Document every contact and keep a log of downtime, lost trip costs, and storage fees.
How to Escalate if Things Go Wrong
- Document everything: Photos/videos, dated emails, service orders, warranty denials citing policy sections.
- Work the chain: Service advisor → Service manager → General manager → Manufacturer’s regional service rep.
- Regulatory complaints: FTC (reportfraud.ftc.gov), Tennessee AG Consumer Affairs (file a complaint), and NHTSA for safety defects (report a safety problem).
- Consider mediation/arbitration: Many RV warranties specify dispute processes—read your contract closely.
If you’ve had to escalate with this dealership, what outcomes did you achieve and how long did it take?
Balanced Context: What You Can Verify Today
Because dealership performance can change with new staff, policies, or ownership practices, always review current feedback rather than relying on outdated impressions. Start with the dealer’s Google profile and compare the latest low-star reviews with the most recent positive ones to assess consistency. Here is the direct link again: Sunset Chasers RV — Union City, TN (Google Business Profile). Also consider searching independent video coverage and owner forums such as Liz Amazing’s channel to understand how other RV buyers guard against the most common dealership pitfalls.
Final Verdict and Buyer Recommendation
Sunset Chasers RV in Union City, TN is a smaller, independent dealership serving its local market. Publicly posted low-star reviews and broader RV industry trends indicate meaningful risks in the sales finance process, PDI thoroughness, post-sale service delays, and warranty navigation. None of these risks are unique to this dealer, but consumers repeatedly report serious financial and safety consequences across the RV retail sector when they skip due diligence.
To mitigate risk, insist on a comprehensive third-party inspection before signing, require a VIN-level recall check, get a written OTD price, and secure independent financing as leverage. If the dealership resists transparency, attempts to rush paperwork, or refuses inspection access, consider it a sign to shop elsewhere. Finally, validate today’s real-world consumer experiences by reading the most recent 1-star and 2-star feedback on the dealer’s public profile and by joining brand-specific owner communities for candid insights.
Given the seriousness of the risks outlined and the kinds of complaints commonly associated with RV dealerships—many of which are echoed in low-star public feedback for Sunset Chasers RV in Union City, TN—our recommendation is to proceed with extreme caution. If you cannot secure a pre-purchase third-party inspection, firm written repair commitments, and a clean, itemized OTD contract free of unwanted add-ons, we suggest looking into other RV dealerships with stronger, consistent service records and transparent sales practices.
If you’ve purchased or serviced an RV at this Union City location, please add your detailed story for future shoppers. Your experience helps others avoid costly mistakes.
Comments: What’s Your Experience With Sunset Chasers RV — Union City, TN?
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