The RV Store of Utah- Helper, UT Exposed: Hidden Fees, High-Rate Financing & Not-Ready Deliveries

(Serious Concern)

Before any money changes hands, arrange a third-party, NRVIA-certified or highly experienced RV inspector to examine the unit on-site—new or used. This is your only real leverage to force timely repairs, replacements, or price adjustments before the dealer is paid. Without it, many buyers end up with extended service delays, canceled camping trips, or warranty disputes while their RV sits at the dealership for weeks or months waiting for parts and technician availability.

• Use this search to find local inspectors: RV Inspectors near me. Get a written report with photos and repair estimates.
• Ask the dealer in writing to authorize a third-party inspection on-site. If The RV Store of Utah—Helper does not allow a professional third-party inspector, that is a significant red flag. Walk away.
• Do not accept “We already did a PDI” as a substitute. Insist your inspector verifies roof seals, slide mechanisms, plumbing, propane system, brakes, axles, electrical, and any recall compliance.

Schedule the inspector before the final walkthrough so identified issues can be negotiated. If the dealer says they’ll “get to it under warranty after delivery,” remember you lose your leverage once signed.

(Serious Concern)

Across the RV industry—and reflected in multiple critical reviews for this Helper location—buyers often report: unexpectedly higher out-the-door prices than the advertised “sale” price; non-optional fees added at signing; or pressure to accept dealer-installed add-ons (paint, fabric protection, GPS trackers, nitrogen tires) that inflate the final cost without clear value. Extended service contracts are frequently pushed as “must haves,” even though many cover far less than implied.

• Ask for a full, itemized buyer’s order up front—no blanks. Decline any packages you did not explicitly request.
• Demand written disclosure of every fee (doc, prep, PDI, “delivery,” “market adjustment,” VIN etching). Many fees are negotiable.
• Price-shop extended service contracts with independent providers; compare coverage, exclusions, deductibles, caps, and “wear and tear” language.

Tip: Watch independent guidance like Liz Amazing’s deep dives on dealer tactics and search her channel for “warranty,” “upsells,” and “fees.”

(Moderate Concern)

Critical reviews of the Helper store, consistent with industry norms, describe trade-in offers far below third-party valuations, combined with aggressive pitches to roll the difference into financing. This creates negative equity that can trap buyers in an upside-down loan.

• Obtain written trade offers from multiple dealers and online buyers (PPL Motorhomes, RV Trader, et al.).
• Insist the trade-in value be fixed and itemized before discussing rate or add-ons; do not let numbers move between line items.

(Serious Concern)

Several low-star reviews for the Helper location flag concerns about financing: interest rates that ended up higher than quoted; add-ons included without clear consent; or promises about refinancing later that never materialize. Dealers may rate-markup and present “monthly payment” targets instead of full loan details, masking significant costs.

• Always secure your own financing quotes from a credit union before entering the dealership. If the dealer can beat it, fine—get it in writing.
• Review the Retail Installment Sales Contract line-by-line. Decline any product you don’t want. Never sign under time pressure.

(Moderate Concern)

Multiple critical reviews for Helper point to administrative lapses: delayed titles or plates, paperwork errors, or mismatches between what was promised and what was delivered. These delays can make your RV unusable and complicate insurance and financing obligations.

• Utah dealers must process title and registration promptly. Review Utah DMV title info: Utah DMV — Titles.
• Document all dates and communications; escalate to the Utah Division of Consumer Protection if deadlines slip.

(Serious Concern)

Recurring themes from 1–2 star reviews include arriving for delivery only to find unresolved defects: non-working slides, water leaks, inoperable appliances, faulty seals, soft floors, or missing parts. Some owners report cancellations of trips and additional storage or travel costs due to repeat visits.

• Bring an independent inspector to PDI: Find RV Inspectors near you.
• Refuse delivery until every punch-list item is corrected and verified. Get all promises in writing with dates and named responsible staff.

(Serious Concern)

Low-star public reviews for the Helper location frequently cite long wait times for appointments, parts, or callbacks, especially during peak season. Some owners describe weeks of silence after drop-off; others report unreturned messages or shifting explanations for delays. This is a common industry problem, but it’s devastating when the RV is new and warranty coverage is time-limited.

• Before purchase, ask the service manager (not sales) about their backlog in writing and average repair cycles for your brand.
• When dropping off, obtain a signed RO (repair order) listing all concerns, photos of the odometer, and written ETA.
• If promised deadlines slip repeatedly, escalate in writing to management and the manufacturer, and consider submitting complaints to regulators listed below.

(Moderate Concern)

Critical reviews often reference disputes over what is “covered,” denial of claims as “customer damage,” or long waits for factory authorizations. While manufacturers drive many approvals, the dealership’s documentation and advocacy often make the difference between a quick fix and a stalemate.

• Request that the service department submit warranty claims with detailed photos and notes. Ask for the claim number and follow up with the OEM directly.
• Know your rights under the Magnuson-Moss Warranty Act: FTC — Warranties (Magnuson-Moss).

(Moderate Concern)

Some low ratings for Helper highlight repeat returns for the same problem or new damage introduced during service (trim pieces, sealants, scratched panels). Staffing changes and seasonal surges can worsen inconsistency. Inexperienced techs plus complex rigs equal callbacks.

• Ask if a Master Certified RV Technician will work on your unit; request their name be assigned on the RO for critical items like slide systems or propane.
• Inspect every system at pickup. Don’t rush. Test slides, water, electrical, generator, and heat/AC before leaving.

(Moderate Concern)

Several critical reviews across the industry and noted at the Helper store refer to promised equipment not being present at delivery (e.g., solar packages, inverters, backup cameras), or verbal assurances that a system “would be included later.” If it’s not on the buyer’s order, it doesn’t exist.

• Everything must be on the signed purchase order: brand, model, VIN, installed options, and serial numbers where applicable.
• Reject “we’ll order it later” unless it’s written with dates and a no-cost addendum, signed by management.

(Serious Concern)

Extended service contracts, “lifetime warranties,” interior/exterior protection, tire-and-wheel, and gap protection are often sold in bundles that inflate cost while delivering inconsistent value. Critical reviews for Helper (and many RV stores) voice regret after discovering exclusions and deductibles that exceeded the benefit.

• Always ask for the full contract prior to purchase and read the exclusions. Many RV owners do better self-insuring the first few years.
• Research how others fared using that exact contract in owner groups and via consumer advocates like Liz Amazing’s channel on RV buying pitfalls.

(Serious Concern)

Defects commonly cited in low-star reviews—leaks, electrical issues, brake or axle problems, propane system concerns—are not mere inconveniences. They carry real safety and financial risks:

• Water intrusion can cause mold, rot, delamination, and structural weakening—often not fully covered by warranty if labeled “maintenance.”
• Slide malfunctions can strand you at campsites or damage floors and walls.
• Axle, tire, or brake issues can lead to sway, blowouts, and accidents.
• Propane leaks or misrouted lines are fire and asphyxiation hazards; always perform leak-down tests and install a quality gas detector.

Run your VIN through NHTSA for recalls and file safety complaints when issues are ignored: NHTSA Recalls Portal and Report a Safety Problem to NHTSA. You can also search recall chatter generically for this dealership name here (useful as a cross-check): NHTSA search (generic query for The RV Store of Utah Helper UT).

(Serious Concern)

If a dealer engages in deceptive acts (false advertising, undisclosed fees, misrepresentations of warranties or coverage), consumers have remedies. Based on the types of complaints visible in public reviews for The RV Store of Utah—Helper, the following laws and agencies are relevant:

• FTC Act and state UDAP laws: Prohibit unfair or deceptive acts or practices. See the FTC’s consumer pages on auto/RV sales and warranties: FTC — Warranties (Magnuson-Moss).
• Utah Division of Consumer Protection: File complaints over deceptive trade practices or failure to deliver agreed services: Utah DCP — File a Complaint.
• Utah DMV: For title and paperwork violations or delays beyond statutory windows: Utah DMV — Titles.
• NHTSA: Safety defects or recalls that are ignored or improperly fixed: NHTSA Recalls.

Document everything in writing. Keep dated photos, emails, and texts. If a dealer promises to perform work, ensure it’s on a signed We-Owe/IOU with deadlines. For persistent issues, consider formal demand letters and complaints to these agencies. If you’ve escalated a dispute with the Helper location, will you outline the steps you took and whether you got a resolution?

(Moderate Concern)

• Get the VIN-specific buyer’s order with all fees, taxes, and add-ons itemized. No blanks.
• Decline unwanted packages. If told “this is required,” ask for a written policy and shop elsewhere if necessary.
• Secure outside financing quotes; compare APRs and total cost, not just payment.
• Demand a full PDI and third-party inspection: Search RV Inspectors near me.
• Confirm service capacity and timelines with the service manager—not sales.
• Photograph the unit at delivery; check every system on-site.

(Moderate Concern)

Use these targeted searches and forums to validate any red flags you see in the Helper store’s Google reviews. Replace “Issues” with “Problems,” “Complaints,” or a specific topic like “Service Delays.”

• YouTube search: The RV Store of Utah Helper UT Issues (YouTube)
• Google search: The RV Store of Utah Helper UT Problems (Google)
• BBB search: The RV Store of Utah Helper UT Issues (BBB)
• Reddit r/RVLiving: Search r/RVLiving
• Reddit r/GoRVing: Search r/GoRVing
• Reddit r/rvs: Search r/rvs
• PissedConsumer (search manually on site): PissedConsumer Reviews — Search the dealership name
• NHTSA Recalls generic query: NHTSA query (generic)
• RVInsider: RVInsider Search
• Good Sam Community: Good Sam Community Search
• RVForums.com: RVForums — use site search for the dealership and brands
• RVForum.net: RVForum.net — search dealership threads
• RVUSA Forum: RVUSA Forums — search for “The RV Store of Utah Helper UT”

For broader consumer education, watch independent advisors like Liz Amazing’s RV buyer advocacy, then search her uploads for the specific dealership or product lines you’re considering.

(Serious Concern)

Sorting by “Lowest rating” on the Helper location’s Google page reveals recurring themes: slow or no follow-up after sale, service appointments scheduled far out, units delivered with unresolved defects, confusion over what warranties cover, and frustration with paperwork processing. Because reviews evolve and may contain claims that a business disputes, it’s best to read them in full context rather than relying on snippets. Start here: The RV Store of Utah — Helper, UT (Google).

• Note how management responds to critical reviews. Are solutions offered? Do they take issues offline, or is there a clear plan?
• Compare negative patterns over time to see if problems appear to be trending up or down.
• Look for details like dates, names, and repair order numbers; reviews that include documentation carry more weight.

If you’ve posted a review already, would you summarize what happened so we can include anonymized case notes in future updates?

(Moderate Concern)

Supply chain delays are real, but they don’t explain lack of updates or unreturned calls. Buyers should expect proactive communication, realistic ETAs, and documented next steps. If delays are factory-related, ask for the OEM case number and call the manufacturer directly.

(Serious Concern)

Early defects are common, but a comprehensive PDI should catch many of them before delivery. A third-party inspection is essential to separate minor punch-list items from red-flag defects that warrant rejecting delivery or renegotiating price.

(Serious Concern)

Post-sale promises must be in writing with deadlines. Without that, buyers risk months-long wait times. If your camping season matters, condition the sale on completion of repairs before payment or walk away.

(Moderate Concern)

• Immediately document defects with time-stamped photos/videos. Keep a log with dates, names, and summaries of calls/emails.
• Submit a detailed list to the Helper service department and request a written RO with ETAs.
• Escalate unresolved issues to the OEM with your VIN and dealer RO number; ask for a case manager.
• For persistent or safety-related failures, file complaints with the FTC, Utah DCP, and NHTSA, and consider BBB mediation.
• If applicable, consult an attorney about remedies under Magnuson-Moss and state law. Demand letters often trigger faster action.

(Moderate Concern)

Not every experience at the Helper location is negative. Some reviewers report friendly staff, fair pricing on specific units, or quick fixes on straightforward issues. Management responses on Google suggest a willingness to engage. However, prospective buyers should judge by patterns—especially the most recent and detailed 1–2 star reviews—and decide if the risk aligns with their timeline and tolerance for post-sale service.

Consumer education channels such as Liz Amazing’s investigations into RV buying pitfalls can help you calibrate expectations and prepare questions for this dealer or any other you’re considering.

(Serious Concern)

• Heavy due diligence is mandatory: independent inspection, line-item buyer’s order, outside financing comparisons, and written service timelines.
• Be cautious of non-optional fees, bundled add-ons, and promises made verbally but not in writing.
• Expect service delays during peak season; if the dealership cannot commit to timelines in writing, rethink timing or vendor.
• Read the latest 1–2 star Google reviews, sorted by “Lowest rating,” and verify themes across forums and the resources above.

If your research shows persistent issues at the Helper, UT location—especially around PDI quality, post-sale service delays, or paperwork problems—our consumer-first recommendation is to keep shopping. Utah has multiple RV sellers; reward the one willing to permit third-party inspections, disclose fees transparently, and commit to realistic service timelines in writing.

If you’ve bought or serviced an RV here recently, can you add your experience to help the next buyer steer clear of preventable headaches?