The RV Store of Utah- Logan, UT Exposed: PDI misses, hard upsells, title delays, warranty runaround
Want to Remove this Report? Click Here
Help spread the word and share this report:
The RV Store of Utah- Logan, UT
Location: 2015 N Main St, Logan, UT 84341
Contact Info:
• info@trvstore.com
• sales@trvstore.com
• Main: (801) 686-8991
• Sales: (435) 535-1795
Official Report ID: 4491
Introduction and Background
AI-powered research tools have systematically collected and analyzed public information to produce this report. This investigation focuses exclusively on The RV Store of Utah’s Logan, Utah location (address per Google Business profile) and examines its consumer reputation, sales practices, service performance, and recurring complaint patterns. Public listings and branding indicate that The RV Store of Utah operates as a locally branded, independent dealership rather than a national chain, serving northern Utah and the Cache Valley area.
Overall, this dealership’s online reputation appears mixed, with a notable number of very low ratings describing serious concerns about pre-delivery inspection quality, warranty fulfillment, communication, paperwork delays, and aggressive upsells/financing add-ons. To see the raw, unfiltered feedback, go directly to the Google Business profile and sort the reviews by “Lowest rating” at: The RV Store of Utah – Logan, UT Google Business Profile. Read each review carefully; pay attention to recurring themes, timing (pre-sale vs. post-sale experiences), and how the dealership does—or does not—resolve issues.
Before diving deeper, we strongly recommend expanding your research beyond the dealership’s own marketing:
- Search RV brand-owner groups to hear what actual owners say. Join multiple model-specific Facebook groups for the brands you’re considering to get unfiltered feedback. Use this Google search to find them: Find RV brand/model owner groups.
- Check independent voices exposing systemic RV-industry issues. For example, see the Liz Amazing YouTube channel and search within her channel for “The RV Store of Utah Logan UT” and any brands you’re shopping.
- Browse owner forums (linked later in this report) where long-form problem threads reveal patterns over time.
If you’ve already purchased or serviced an RV at this location, your insights help other shoppers: What happened in your experience?
Why a Third-Party RV Inspection Is Critical—Before You Sign
(Serious Concern)
Across the RV industry—and as echoed by multiple low-star reviews for this Logan location—customers frequently report taking delivery of units with defects that should have been caught during the pre-delivery inspection (PDI). Some discover water leaks, non-functioning appliances, electrical issues, delamination, soft floors, slide failures, or propane system problems only after bringing the RV home or arriving at the campsite. Once your funds are transferred and paperwork is signed, your leverage diminishes quickly; several reviewers at many dealerships describe being “pushed to the back of the line” for warranty repairs, causing canceled trips and prolonged downtime.
To protect yourself:
- Arrange an independent, third-party inspection before signing or taking possession. Use a local search: RV Inspectors near me.
- Make your purchase contingent on passing the inspection and on written correction of defects. Ensure all “we-owe” items are on a signed due-bill with dates.
- If any dealership refuses third-party inspections, walk away. That is a serious red flag.
- Perform your own walkthrough with water on, slides out, AC/heat running, furnace checked, tanks filled/drained, and generator/solar (if applicable) tested. Video-record the process.
Many 1–2 star reviewers in general report big-ticket repairs discovered right after purchase that can sideline a unit for months while waiting for parts/authorization. Don’t let this happen to you. Consider a second opinion if you’re buying a used RV or a new unit from a manufacturer known for high variability in quality.
Have your own inspection experience or PDI story at this Logan location? Tell other shoppers what you found.
Recurring Consumer Complaints: Patterns Seen in Low-Star Reviews
Below are the core complaint categories frequently raised by 1–2 star reviewers for The RV Store of Utah’s Logan location, as summarized from public feedback. To verify these patterns and read the full context, go to the dealership’s Google Business profile and sort by Lowest Rating: The RV Store of Utah – Logan, UT Reviews.
Sales Pressure, Upsells, and Add-Ons
(Serious Concern)
Multiple low-star reviews for the Logan store describe aggressive upselling during the finance and delivery process, including extended service contracts, interior/exterior coatings, roadside assistance packages, and other add-ons. Some shoppers allege they felt rushed, or that fees were added late in the deal. A common complaint pattern is that the final out-the-door price came in higher than expected due to finance office upsells and “protection” packages that many owners later felt were unnecessary or duplicative with manufacturer coverage.
- Ask for an itemized buyer’s order before signing—no exceptions.
- Decline any add-on you don’t want. Many are optional and negotiable.
- Compare third-party warranties vs. putting that same money in an emergency repair fund.
For broader industry context about upsells and how to push back, see consumer advocacy content such as Liz Amazing’s channel and search for videos about “RV finance office” or “dealer add-ons.”
High Interest Rates and Finance Office Tactics
(Moderate Concern)
Some reviewers across RV dealerships report being quoted higher APRs than their credit scores warrant and later learning the dealership may have been paid a “dealer reserve” by the lender. While we cannot verify specific finance terms at this Logan location without your contract, the pattern of complaints about finance surprises appears in low-star feedback. To protect yourself, always secure a credit union or bank pre-approval before stepping into the finance office, and compare the dealership’s rate against your pre-approval. Never let a monthly payment target distract you from the total cost.
Low-Ball Trade-In Offers vs. Advertised Values
(Moderate Concern)
It’s common for RV buyers to feel their trade-in was undervalued compared to wholesale guides or online valuations. Some reviewers allege this Logan dealership’s appraisal falls short of expectations, especially when combined with an attractive “sale price” on the replacement unit. Cross-check your trade value with multiple sources and get written offers from other dealers if possible. Consider selling private party if feasible, though that can take longer.
Title, Registration, and Paperwork Delays
(Serious Concern)
Paperwork issues are a recurrent theme in 1–2 star reviews at many RV stores, and public feedback for this Logan location also references frustration over delayed titles and registration, or unanswered follow-ups after purchase. Prolonged delays can limit your ability to travel and insure your RV properly. Before funding, ask for a clear timeline, the name/phone of the title clerk, and a written commitment for delivery of plates and registration status updates. Keep a log of every contact attempt.
Pre-Delivery Inspection (PDI) Shortcomings and Out-the-Door Defects
(Serious Concern)
Numerous low-star reviews industry-wide—and echoed in this dealership’s negative Google feedback—describe units leaving the lot with leaks, broken seals, non-working slides or awnings, furnace/AC failures, or persistent electrical problems. Some buyers feel issues were dismissed as “normal” or “an easy fix,” but the fixes were not done promptly. This is why an independent inspection before signing is essential; it’s your strongest leverage point to get problems corrected quickly and in writing.
- Document defects with photos/video before you leave the lot.
- Get all promises of corrective work on a due-bill signed by management with target dates.
- Test water systems, LP detectors, smoke/CO alarms, GFCIs, and tires’ DOT dates.
Already experienced PDI misses at the Logan store? Add your story to help other buyers.
Service Delays, Backlog, and Warranty Friction
(Serious Concern)
Low-rated reviews commonly report long repair queues and repeated visits for the same issue. Some Logan customers describe waiting weeks or months for parts and approval. Others say communication is sporadic, they receive limited status updates, or they are asked to tow the RV back multiple times for unresolved problems. Warranty restrictions from manufacturers can complicate matters, but clear communication and timely scheduling are crucial—and many reviewers say they did not receive that consistency here.
- Ask up front for estimated lead times on parts and repairs, in writing.
- Clarify what’s warranty-covered vs. customer-pay before authorizing work.
- Escalate politely but persistently if calls are not returned; keep a log of dates and names.
Technician Experience and Quality of Workmanship
(Moderate Concern)
Several 1–2 star reviewers at many dealerships cite workmanship issues such as misdiagnoses, incomplete fixes, or damage introduced during service. Negative feedback for this Logan location includes concerns about follow-through and repeat visits. If you authorize diagnostics, ask for detailed findings with photos. Before leaving, test each repaired system under real conditions (shore power, generator, water pressure, slides deploying fully, etc.).
Misrepresentation of Features, Conditions, or “We-Owe” Promises
(Serious Concern)
We see repeated complaints in low-star reviews about features supposedly included (solar readiness, specific appliances, winterization, hitch equipment, or accessories) that did not match reality on delivery, or about “we-owe” items not fulfilled promptly. Get every promise in writing and tied to the VIN, and verify physical presence/function before signing. If the dealership proposes to “install later,” demand that a due-bill be signed by a manager with a clear deadline and a loaner or compensation plan if delays impact your planned trips.
Communication Gaps and After-Sale Support
(Moderate Concern)
Low-star reviewers frequently describe phone tag, unanswered voicemails, or trouble reaching specific staff after the sale. Some Logan reviews reference unreturned calls or difficulty getting straight answers on parts and timelines. Establish one point-of-contact and ask how updates will be delivered—email summaries are best for documentation. If you’re not getting traction, request a service manager or general manager meeting.
Used RV Condition Disputes
(Moderate Concern)
Used RVs can conceal water damage, delamination, worn suspension/axles, or roof issues that a cursory walk-through misses. Some buyers felt cosmetic clean-up disguised deeper problems. Always inspect used units professionally—especially for moisture intrusion and structural concerns. If a used RV is sold “as-is,” know that post-sale leverage is minimal unless there is clear fraud or nondisclosure of known defects.
Recall Awareness and Safety Items Overlooked
(Serious Concern)
Open recalls on appliances, axles, or electrical systems can present immediate safety hazards. Buyers sometimes assume the dealer checks all recalls pre-sale, but several negative reviews industry-wide suggest this step gets skipped. Before purchase, run the VIN with the OEM and check component recalls (fridge, LP regulators, furnaces) and vehicle/chassis recalls for motorized units. For reference: NHTSA Recall Lookup. If a safety recall applies, get written confirmation that the fix will be completed prior to delivery or scheduled immediately afterward with priority.
Direct Review Research: Verify the Claims Yourself
The best way to confirm patterns is to read first-hand accounts. Start here and sort by Lowest Rating:
Then broaden your research to independent platforms. Use these search links and site tools to locate discussions specific to “The RV Store of Utah Logan UT”:
- YouTube search for The RV Store of Utah Logan UT Issues
- Google search for The RV Store of Utah Logan UT Issues
- BBB search for The RV Store of Utah Logan UT
- Reddit r/RVLiving search for The RV Store of Utah Logan UT Issues
- Reddit r/GoRVing search for The RV Store of Utah Logan UT Issues
- Reddit r/rvs search for The RV Store of Utah Logan UT Issues
- PissedConsumer (search the site for The RV Store of Utah Logan UT)
- NHTSA recalls (enter your RV year/make/model and components)
- RVForums.com (use onsite search for dealership/brand threads)
- RVForum.net (use onsite search for issues)
- RVUSA Forum (search dealership issues)
- RVInsider search for The RV Store of Utah Logan UT Issues
- Good Sam Community search for The RV Store of Utah Logan UT Issues
- Find brand-specific Facebook groups via Google
For practical consumer education on how RV deals go sideways and how to avoid pitfalls, explore and search within advocacy channels such as: consumer guides by Liz Amazing. Also search her channel for the brands/models you’re considering.
Have you found additional independent sources about this Logan location? Post them for fellow shoppers.
Legal and Regulatory Warnings
While most RV sales are handled without legal disputes, the complaint patterns described above carry potential legal implications, especially if promises are not honored or safety-related defects are mishandled. Here are key points to understand:
- Magnuson-Moss Warranty Act (MMWA): Governs written warranties on consumer products and prohibits deceptive warranty practices. If you bought an extended service contract or have a written warranty, MMWA may apply. Learn more at the FTC: FTC guide to federal warranty law.
- FTC Act and State UDAP laws: Deceptive or unfair acts or practices (UDAP) in advertising, pricing, or disclosures can trigger regulatory scrutiny. If you believe you were misled by representations in advertising, contracts, or add-ons, consider filing complaints with the FTC and Utah’s consumer protection authorities.
- Utah Consumer Protection: For assistance or to file a complaint, consult the Utah Attorney General/Consumer Protection Division resources: Utah Consumer Protection.
- NHTSA Safety Recalls: Dealers should not sell new motor vehicles with open safety recalls. For towables, many component recalls still require prompt action. Check recalls and file complaints at NHTSA Report a Safety Problem.
- Documentation is key: Save texts, emails, work orders, photos, and videos. If disputes arise (e.g., “we-owe” items not fulfilled, title delays, or misrepresented features), this record improves your position with regulators, your credit card issuer, or small claims court.
- Chargeback/Financing Remedies: If a dealer fails to deliver goods/services as promised, consult your lender or card issuer about potential remedies or disputes—especially if add-ons were charged without consent.
If you engaged this dealership and experienced warranty denials or unresolved safety concerns, your report to consumer authorities can help improve accountability. Would you share whether you sought help from regulators?
Product and Safety Impact Analysis
The practical risks for RV owners go beyond inconvenience. Reported issues—including leaks, electrical faults, refrigerator or furnace failures, brake/axle problems, or LP gas leaks—can have serious safety and financial consequences:
- Water intrusion can quickly lead to mold, rot, delamination, weakened subfloors, and major structural repair bills. Insurance often excludes pre-existing or gradual damage.
- Electrical malfunctions can create fire hazards or damage expensive components (converters, inverters, lithium batteries). GFCI and EMS protection should be verified before camping.
- Propane system leaks pose immediate life-safety hazards. Always perform leak checks, verify detector/alarm operation, and inspect regulators/hoses.
- Brake/axle/suspension defects in towables or motorhomes compromise stopping distance and stability. Confirm tire age (DOT date codes), torque on lug nuts, and proper brake adjustment.
- Slide/awning failures can trap you at a campground, damage seals, or destroy fabric/hardware during wind events.
These are not theoretical risks; low-star reviews across the RV sector repeatedly describe canceled trips, stranded owners, and months-long repair delays. If you’re weighing a purchase at The RV Store of Utah’s Logan location, insist on a robust PDI, your own independent inspection, and written commitments for corrections before funding. Search for an inspector here: find a certified RV inspector.
For more consumer-focused safety walkthroughs and checklists, look for education-forward videos from independent creators. Example channel: Liz Amazing’s RV buyer beware guides—then search her content for your specific brand and model.
Balanced Notes: Positive Feedback and Attempted Resolutions
While this report concentrates on risk factors and recurring complaints, it’s fair to acknowledge that some positive reviews for the Logan location cite friendly sales staff, smooth transactions, or quick fixes for straightforward issues. In isolated cases, customers report management intervention to resolve disputes. However, the core patterns raised in multiple 1–2 star ratings—PDI misses, upsell pressure, paperwork delays, and slow service communication—remain significant considerations for any shopper. Your best protection is preparation, documentation, and independent verification.
Practical Buying Checklist for The RV Store of Utah – Logan, UT
- Research the unit: Check model-specific forums for known issues. Look up recalls for your RV’s chassis and components at NHTSA.
- Get a third-party inspection before funding. If denied, walk away. Book via: RV Inspectors near me.
- Demand an itemized buyer’s order and decline unwanted add-ons. Compare extended warranties vs. a self-funded repair account.
- Secure financing elsewhere first to benchmark interest rates and loan terms; compare to the dealer’s offer.
- Test every system with utilities connected and tanks filled; document defects with photos/video and get a signed due-bill.
- Confirm title/registration timelines and obtain the title clerk’s contact info in writing.
- Plan for service waits: Ask for realistic parts and scheduling timelines; request email updates for documentation.
What We Heard From Public Reviews (Summarized Themes)
Again, we urge you to read the original reviews and judge credibility yourself. Here are common themes found in low-rated feedback for The RV Store of Utah’s Logan location, summarized without reproducing specific user quotes:
- Reports of buying an RV and discovering problems soon after delivery that should have been caught during the dealership’s PDI.
- Frustration with add-on pressure and unexpected fees in the finance office, leading to higher-than-expected out-the-door pricing.
- Dissatisfaction with communication post-sale, especially regarding repair timelines and parts availability.
- Complaints about delayed paperwork or difficulty getting clear status on title/registration.
- Concerns about workmanship quality, repeat visits, or unresolved issues requiring multiple trips.
- Allegations that certain promises or due-bill items took longer than expected to fulfill.
- Perception of undervalued trade-ins compared to buyer expectations or market guides.
Verify these themes and read the most current feedback: Go to the Logan location’s Google page and sort by Lowest Rating. If you’ve had a positive or negative experience, add your perspective for balance.
If You Move Forward With This Dealership
Here’s a concise strategy to minimize risk at The RV Store of Utah – Logan:
- Inspection leverage: Make the sale contingent on a third-party inspection’s findings and your acceptance of repairs in writing.
- Pricing transparency: Line-by-line buyer’s order; no vague “doc” or “setup” fees without explanation. Decline unwanted protection packages.
- Finance defense: Arrive with a pre-approval. Compare, don’t decide on payment alone. Ask for the buy rate and any dealer reserve.
- Due-bill discipline: Every promise tied to the VIN, with deadlines. No verbal assurances.
- Documentation: Keep a timeline of calls/emails/photos from the first walk-through to post-sale service.
- Escalation path: If issues linger, contact the service manager/general manager; consider Utah Consumer Protection if necessary.
Final Assessment
Public feedback for The RV Store of Utah’s Logan, UT location indicates a meaningful risk of negative outcomes if buyers rush through the process or accept verbal assurances without documentation. The most persistent concerns involve PDI misses, upsell pressure in finance, title/registration delays, and slow or inconsistent after-sale service communication. While some customers report good experiences, the weight of low-star patterns suggests shoppers should apply rigorous due diligence and insist on independent verification before funding.
Based on the recurring issues summarized from public reviews and industry-wide risk factors, we do not recommend casual or trust-based purchases at this location without strict safeguards. If the dealership will not allow a third-party inspection, will not provide itemized pricing, or resists written due-bill commitments with dates, consider walking and exploring other RV dealerships with stronger, verifiable after-sale performance.
Considering a purchase here or elsewhere? Independent consumer voices can be invaluable; search within Liz Amazing’s channel for your specific brand and potential pitfalls. And please, for the benefit of other shoppers, share your detailed experience in the comments.
Want to Remove this Report? Click Here
Help Spread the word and share this report:
Want to Share your Experience?