Tri-County RV- Mossville, IL Exposed: High-Pressure Sales, Hidden Fees, Title & Repair Delays

(Serious Concern)

The most powerful leverage you have—before money changes hands—is a thorough, independent inspection by a certified RV inspector who does not work for the dealer. A pre-delivery inspection (PDI) performed by the seller alone is not enough. A third-party inspector can catch roof and sealant failures, soft floors, electrical miswires, propane leaks, brake defects, slide malfunctions, and hidden water intrusion that can cost thousands later. If a dealership will not allow an independent inspection on-site, treat that as a red flag and walk.

• Find a qualified professional by searching: RV Inspectors near me. Confirm credentials and ask for a sample report.
• Make the sale contingent on inspection results in writing. If defects are found, renegotiate or cancel—before you sign.
• Remember: once a dealer is paid, you can lose priority in the service queue. Many owners report months-long waits, cancelled camping plans, and repeated trips back for “fixes” that don’t stick. Don’t risk it—inspect first.

(Serious Concern)

Multiple low-star reviewers describe feeling rushed during the sales process, with pressure to sign quickly or risk losing the unit. Reports mention add-ons like extended service contracts, interior coatings, paint or fabric protection, “prep” and “delivery” fees, theft etching, nitrogen in tires, and high-priced GAP policies being presented as “must haves.” Some buyers later realized these products added thousands to the final price without clear value or transparent opt-outs.

• Ask for a line-item, out-the-door purchase order before you leave home. Decline any add-ons in writing unless you truly want them.
• Extended service contracts often exclude common failures or require long authorization delays. Read the entire contract, not just the brochure.
• Consider shopping credit union financing first to avoid interest rate markups in the finance office.

(Moderate Concern)

Several reviews at the Mossville store refer to disappointing trade valuations and last-minute pricing changes. Allegations include trade offers that drop after inspection, previously undisclosed fees, or a mismatch between a verbal price and the final paperwork. This can happen industry-wide, but consumers flagged it here in particular. Never rely on verbal promises—insist on updated paperwork reflecting every number, and pause the sale if anything changes without your written consent.

(Moderate Concern)

Buyers report unexpected interest rates, including situations where the dealer-arranged financing appears higher than what their bank or credit union later offered. While dealers can legally earn yield spread premiums in some contexts, consumers often don’t realize how much this can add to total cost. Disputes arise when the rate quoted initially differs at signing or when add-ons are bundled into the loan without clear disclosure.

• Bring your own pre-approved financing offer and make the deal contingent on beating it.
• Double-check that no optional products were folded into your loan without explicit consent.

(Serious Concern)

One of the most disruptive complaints in low-star reviews is delayed titles and plates—sometimes causing buyers to miss travel dates or driving with expired temporary tags. In Illinois, prompt processing is required; unexplained delays can indicate internal backlogs or communication breakdowns. If you read reviewer timelines showing multiple months for titles or repeated calls to staff for updates, take that as a warning to require clear, written delivery dates and consequences for missed deadlines.

(Serious Concern)

Public feedback about post-sale service at the Mossville location frequently references long scheduling queues, parts backorders, and repairs that didn’t resolve the underlying issue—leading to multiple return visits. Some reviewers allege that warranty claims were denied or delayed due to manufacturer authorization processes, technician turnover, or unclear communication. Owners also describe cancellations of planned trips while their RV sits at the dealership awaiting parts or tech time.

• Demand in-writing repair timelines and escalation paths. Ask for photos and notes documenting the fix.
• If safety-related, contact the manufacturer and file a complaint with NHTSA when relevant; see the “Legal and Regulatory” section below.

(Moderate Concern)

Several customers report taking delivery of units with problems that a thorough PDI should have caught—non-functioning appliances, water leaks, trim falling off, misaligned slides, or electrical glitches. While defects originate with the manufacturer, the dealer’s PDI is supposed to catch and correct many issues before handoff. When PDIs miss significant problems, the buyer inherits downtime and repair logistics immediately after purchase.

(Moderate Concern)

Across the RV industry, parts and warranty approvals can be slow, but reviews point out that communications at the dealership level often determine whether customers feel informed or abandoned. Allegations at this location include unclear ETAs, lack of follow-up, and work orders that stall pending manufacturer approvals. Document every conversation and escalate to the OEM when delays exceed stated timelines without explanation.

(Moderate Concern)

Some reviewers at the Mossville store say calls weren’t returned, promised updates didn’t arrive, or messages fell through between departments. While busy seasons strain every dealer, sustained communication gaps are a strong signal to proceed cautiously. Insist on a single point of contact for your file and weekly status emails confirming the next step and who is responsible.

(Moderate Concern)

Reports of add-on fees at signing—doc, prep, delivery, and optional protections—are not unique to this location, but reviewers say they encountered them here. Demand a line-item, “out-the-door” purchase order via email before setting foot in the showroom. Bring a printed copy to compare at signing and refuse any additions you did not pre-approve.

• Never sign incomplete forms; request copies of everything you sign, immediately.
• If numbers change, pause the process and renegotiate or walk away.

(Serious Concern)

Where reviews mention weeks turning into months for plates or titles, there is real risk of being unable to legally tow or travel. Build firm deadlines into your purchase agreement and withhold final acceptance until you have proof of timely filing. Escalate to the Illinois Attorney General if necessary when contractual obligations are not met.

(Serious Concern)

Defects common to new and used RVs—especially when not caught before delivery—can pose safety risks and financial exposure. Examples that owners report across brands include:

• Brake and axle issues causing unsafe towing or uneven tire wear.
• Propane leaks or misrouted lines increasing fire or explosion risk.
• Electrical faults, including miswired inverters and GFCI circuits that trip under load.
• Slide mechanisms binding or failing in transit.
• Roof and sealant failures leading to water intrusion, mold, and structural damage.

If a dealer delays repairs or cannot secure parts promptly, the unit can sit for months, depreciating while you pay interest and storage. Search NHTSA’s database for recalls affecting your specific VIN and brand, and confirm the dealer’s plan to remedy before taking delivery: NHTSA recall search portal (enter your brand/model/VIN). When a defect implicates safety, file a complaint with NHTSA and notify the manufacturer in writing.

Consumer advocates like Liz Amazing regularly document patterns of defects and dealer responses across the industry—use her content to build a checklist before your PDI and third-party inspection.

(Serious Concern)

Allegations in public reviews—if accurate—may implicate consumer protection laws. While each case depends on facts and contracts, be aware of the following frameworks:

• Unfair or deceptive practices are prohibited under the Federal Trade Commission Act; report issues to the FTC: ReportFraud.ftc.gov.
• The Magnuson-Moss Warranty Act governs written warranties and prohibits deceptive warranty terms; know your rights: FTC guide to warranty law.
• Illinois Attorney General’s Consumer Protection Division handles dealer complaints: Illinois AG Consumer Protection.
• Safety defects and recall delays should be reported to NHTSA: Report a safety problem.

If you experience title delays, undisclosed fees, or misrepresentations, document everything: emails, texts, photos, delivery dates, promises made, and names of staff involved. Consider a written demand for cure with a specific deadline. If financing was arranged in a way that differs from what was promised, consult counsel experienced in retail installment sales and consumer law.

(Serious Concern)

Even “minor” defects can cascade into major costs. Water intrusion from unsealed roof penetrations can rot subfloors and walls; a miswired charger can damage batteries and electronics; misaligned slides can generate wall and floor damage that grows with each cycle. If you encounter repeat delays at the Mossville store for parts or authorization—and this is alleged in public reviews—the RV depreciates while you pay interest and insurance. That’s why an independent inspection and a performance-based purchase agreement are essential.

For towables, improper brake settings or axle issues impact stopping distance and tire wear—safety-critical when descending hills or making emergency stops. For motorized units, fuel and exhaust issues, steering components, and electrical harnesses carry high safety stakes. If a dealer cannot demonstrate documented fixes and test results, do not accept delivery.